Dealership is Screwed

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Apr 10, 2005 | 09:29 AM

#61

BruceTS

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Joined: Nov 2003

Posts: 2,315

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Quote:

Originally Posted by DMG

What the tech did was wrong if 1. there was no diagnostic purpose to the test drive 2. his service advisor did not know where the truck was. Aside from that,

When you hand over the keys to your service advisor your vehicle will be driven at the advisors or service managers discretion. At my dealership we are told to take vehicles home after a used motor is installed or similar major sevice is done to insure the vehicle will operate ok throughout the entire starting/driving cycle. I had to take an Aveo home the other day to try to catch a very intermittent misfire that happened as it warmed up(I was not happy about this, the Aveo is a tin can). Occasionally when I am leaving for lunch I am told to take a car or truck and listen for a noise or see if the SES light comes on.
If you call the cops about this, which it sounds like you won't, you can add yourself to the list of retards who tie up the police with frivolous BS and ensure that you have to find a new place to get your truck serviced.

There are many times when it's required to do a longer test drive, but usually the owner of the vehicle would be give notice of this, however in this case there was no reason the tech had a right to take the vehicle. Personally I'd never take my rig to any stealership for them to do the work, they have a tendency to tack on so many extras that aren't needed.

Apr 10, 2005 | 10:37 AM

#62

green91runner

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Joined: Feb 2005

Posts: 895

Likes: 0

From: thunder bay, ontario

Quote:

Originally Posted by axon

This dealership has lost me as a costumer for ever. I poped the hood and the fan shroud was busted and then epoxied, all (2) the clamps on the air intake were not tightened. They didnt even clean up the grease they left on the hood. With this level of workmanship I expect the HG to fail within 6 months.

sorry to hear about the horror you went through. there should actually be 3 clamps holding the air intake down... and you should really cross your fingers that the HG doesn't blow again, cause as far as I know Toyota RARELY will cover it again. oh, and as for the oil filter... they charged you $14? wtf, scamartists at their finest.

hope your next repair goes a lil smoother.

p.s. yea, it sucks about the repairs right away, but with any used vehicle, you have to assume the previous owner did nothing for maintenance and expect to spend at least $1000 getting the rig back into its glory.

Apr 10, 2005 | 04:27 PM

#63

Blair

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Joined: Apr 2003

Posts: 737

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From: The rolling hills of Cavan, Ontario

Hey axon, you ARE getting jammed by the dealer now. I can't believe you're paying for an oil change. OF COURSE it's part of the warranty claim. Same as if they broke a head bolt, drained the rad, etc...the warranty covers ALL of the shop supplies, fluids, breakage - knock sensor if you stick your ground, even a new O2 sensor if you explain to the tech that it got ruined by the antifreeze that went up the tail pipe. The pullies are normal maintenance but make 'em give you the belt - they said they would - as for the 'miss' the new t-belt is probably off a tooth -- nice to see that even the pros miss it now and again.

Apr 10, 2005 | 04:35 PM

#64

shazaam

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Joined: Mar 2003

Posts: 5,020

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Quote:

Originally Posted by axon

THis is a BIG multi-location dealership and I would of expected more from them. I wont post their name in the open forum but, they are located in Rockville, MD. If you are from around here you now know who they are, use them with caution.

I used to work for them.

They're a fortune 500 company with well over 35+ up and down the east coast. They are the largest vlume dealership in the mid atlantic area. Toyota corporate loves them. They send 24 dozen roses for his daughter's birthday (total b__ch). Your so screwed .. you can complain all you want. They won't listen, so don't waste your breath, just go straight to court if its worth your time to persue this. Their own employees filed a class action law suit agaisnt them a few years ago, b/c they were cheating their employees out of commision.