I also posted a link to this thread on Marlin's support forum and this reply came within 15 minutes of that, so yes, posting over there will be your best method of getting support issues resolved in the future.

 

this was just over 2 months ago...(issue was resolved in 3 days part delivered in 4)...i am just saying if there is an issue you guys wil right it and take care of the customer...and I would be doing business with you again soon...

 

This would be why I went trailgear...

 

I am glad you guys have gotten this straightened out for me. Now we are getting there on customer service. I might have went a little far CRAZYWB and i am sorry if i offended you or anyone else but, i had to do something or i am afraid nothing was going to be accomplished. You guys have really taken a step out of your path for me and i thank everyone @MC for working with me. I really hope you will accept my apology and we can do business again. It is all about customer satisfaction and hopefully i will be one of your satisfied customers now. Thanks a lot
Clint

 

That worked good Roger, but I'm really glad to hear about the new phone system CJ. BTW love my Marlin Crawler.

 

Clint, all you or anyone ever needs to do is speak up on the Marlin board, if i see someone not getting attention for service i will find somebody to help you.


kinda stupid to think the best way to get help is to start a topic on another board and start talking

 

Bah, still no reply for my quote on shipping..

 

OOPS. What is your postal code. Also you can check shipping charges 24 hours a day 7 days a week using our online cart system.

Thanks CJ

 

My postal code is v2x 9j9
I purchased a shifter seat and bushing from you guys about a month ago aswell.

I also had a few more questions about the semi metalic clutch kit, had asked them in that email I sent...

 

did you talk to taran over at bigcountrycustoms? im sure he'll be able to get you a good price...and save on the crazy shipping to BC/legwork & taxes if you pick up in WA...

 

I will shoot them an email tonight, I just want to see if the direct purchase from marlin will offset the shipping..

 

shipping will run you 33.00 dollers to Canada. As for the Q on te clutch disk give us a call or post a Q on our forum under product support.

Thanks CJ

 

34.00 dollers shipping to Canada. And just give us a call or PM me your # about the clutch tech stuff.

Thanks CJ

 

ordered a few times from Marlin, phone and via web. each time its been next day shipping, products in perfect shape, packaged really well and everything delivered.

Im happy w/ em.

I work in customer service and thats pretty much all i do all day is deal with hundreds of random people, most of which are of the "upper" class portion. All I can say is I'm a nice guy and I treat everyone the same but you can't please everyone and sometimes people just don't get it. I get bugged all the time when I'm helping multiple people. It's like hello... you're not the only one waiting. Different business but people will always be people.

Just use common sense and be patient. If you really feel you're getting hassled then make a scene, if your just one of those impatient types that thinks everyone should just cater to you then I've no sympathy =)

A jovial happy customer 9/10 gets what they want without issue =)

 

ive never had a problem with marlin and i live across the country from em. i just ordered a complete 3rd member with a detroit april 4th they shipped it out april 12th and i got it today. no complaints guys, keep up the good work