x2 on what Brian said, Monday has to be a killer for the online sales dep. I know I almost order stuff on the weekends, Friday being payday and all

Should have an order update tomorrow

 

So I called Marlin crawler today since I noticed they still havent billed me, turns out the site only got the last 4 number of my card haha.

Well after that was fixed about 10 min later they call back and ask me for the year and stuff.

Ive heard of people never getting through but when i called, they picked up on the 2nd ring, guess i was lucky.

The customer service there is great. Said they were going to ship my clutch kit out today, sweet.

 

Order my clutch on a monday, had it in hand by wednesday morning, and im in medford so maybe one extra day to get to you.

 

Yea UPS says 2 days. so im guessing ill have it friday or monday.

 

Does any1 know what the deal is with marlin crawler?? i ordered a hd shifter seat and socket 2 weeks ago and i decided to check their sight and it still says pending? and hasnt taken the money out of my bank account yet..i cant call them cuz their closed on saterdays...but does any1 know if their backed up or somethin? seems like a rather simple order, fits in an envelop right?

 

Based on my experience i would say theyre just slow.

 

Might be something with your bank...?

 

dude i dont know but i keep hearing more and more that they are droppin the ball on orders and people havent been to happy. i personaly have not had any issuse with em, though i feel there freight charges are WAY high on large items compared to other places like TG or allpro

 

I ordered the hd shifter seat from them too and it took almost 2 weeks to get. I sent a few emails too and didn't get a response until after the parts showed up.

Hopefully its because they are backed up and busy

 

I got my shifter socket and seat pretty fast. Same when I ordered my clutch!

Seems to be lately they are lacking..

 

I remember ordering my shifter bushings from them and it got to my house in like 2-3 days. Must be really busy/backed up lately...like some "other" companies apparently.

 

I got mine in 3 days from them..

 

Very....


x2, especially when TG has free shipping on SAS kits

 

it would seem that marlin has slowed down a bit in the past month or so, but i find thier products to be wroth...in my opinon i would place marlin on the top of the list for parts qaulity.also i can say that their customer service has greatly increased in the past year. lastly i find their new website to glicthy and have spoken to them about it. so when ordering from them i find it best to call.

 

yeah, just sucks waitin on parts....hopefully it gets here soon so i can install them beasts lmao

 

My biggest issue with them is that things are frequently on back order, sometimes for months. I think their parts are the best, but you can only wait so long...

It does seem like people often have trouble getting a response from them, too. I think calling is the best, but if they don't respond to pm's, post in the "product support" section of the forum, and you'll get a response in a couple days.

 

update, i finally got through the weird prob i was having with registering with them, and i shot em an email about it, got a reply the next day, said he didint understand why it hadent been processed yet and he went ahead and completed the order and shipped it fedex instead of usps so it should be here like mon, im pretty happy now

 

I will never by another thing from Marlin Crawler.

Ordered parts last Tuesday, was told they left thursday (Brenon said thursday he would call me as soon as they left and never did) called monday brenon said they had left last thursday, called today(tuesday) they were still sitting there on there shipping shelf

Hard to do buisness with a company that flat out lies to you

My only winter vehicle is broke down and I am driving my mustang with no top 60 miles to work in -22 degree weather

Makes me mad as hell

 

I had an issue with them regarding one of their clutches. I ordered one for my 22re and they sent me one for a v6. There I was, middle of nowhere, post office 20 miles away, tranny on the floor and the WRONG CLUTCH. So, I call and they say "says 22re right here" I said, yes, thats what I need and thats not what I got. They overnighted me the right clutch and filled the box with stickers and a T shirt. They made things right fast enough and apologized and handled it that minute.
That was the only problem I ever had with Marlin.

 

Hmmm...maybe thats where my hub dial parts are too....I ordered on the 22nd of December and haven't seen 'em yet. WTF??