Long story short, I bought a pair of NIFTY Catch-all Xtreme floor mats from Performance Products. I thought the floor mats were crap not a "custom fit" whatsoever (don't buy them)! Anyway it cost me $10 to ship them to my house and another $17.50 to return them. Performance would not do anything about the shipping costs I incured while dealing with their crap for product. So I am out $27.50 for shipping for something I don't even own. Told them to remove me from their mailing list cause I won't be doing business with them again. Just needed to vent and warn!

 

That sucks, I have never had any problems with them.

 

Sorry to hear that. But, most online vendors will not pay to have an item shipped back unless it's defective. Some even charge a restocking fee. I guess there still are benefits buying from a local company.

 

I feel the same way you do. I live in Hawaii and a few months back, I ordered some shocks and springs from them was quoted about $80 for shipping but when they shipped the items they charged me an additional $70.

If I knew that it was going to cost that much, I wouldnt have made the purchase. If I returned it, I would have been out the $150 shipping to me in addition to shipping for the return.

Add me the the list of former customers.

 

wow, guys. never had a problem with them. yes, return shipping is almost always NOT paid by the selling company. lanai, did you dispute the charge?

bob

 

I have bought stuff in the past years from them. No issues but, never had to send anything back. Maybe Performance Products has changed, perhaps a new owner or manager. Either way I will check twice for buying from them again.

 

So those Catchall liners don't fit well;I've come close to ordering them? :eek:

 

I purchased my HuskyLiners from them. They were shipped to my home.
The counter person (becasue I live nearby and walked in) ordered the wrong year. I took them back in, the person behind the counter did not understand the problem, he seemed to be trying hard, but...

Well, they reordered, using the Husky Part Number I brought in (I did not have to pay for shipping again). The new ones were deliverd fine, though it was about a two week delay over their mistake. It took about another week or so to get all the credit/payment info corrected by them for the return and reorder. It worked out okay, but was 4 times the hassle it should have been.

 

I agree performance products is a let down---I bought the hella micro de's from them and had a reciept. They corroded in 14 months and they wouldn't take them back or respond to any of my emails---although I got a lot of promises for a response from there auto-responder! You can spend your money with nicer folks and usually get a much better deal---just use them for there catolog.