***cracked dashboard action request***
08-28-2012, 09:25 AM
#1
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Location: Birmingham, AL
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***cracked dashboard action request***
As several of you have posted, there is an issue with some of the dashboards in the 4th gen. Since i work from home my truck is parked in the garage 90% of the time and is very well taken care of. I never use any Armorall or any other chemicals on the dash. About 3 or 4 years ago it developed a 6" crack on the dash above the glove box. I paid an interior guy around $150 to fix it, thinking it was a random thing. Over the last 6 months i have cracks going all over my dash. Since mine is an '03, it is way out of warranty, but this is still unacceptable. Obviously this is a default in the dash material.
I just called the Customer Relations number and opened a Claim. After going through the whole deal, the guy said there wasn't any information from Toyota on this issue, so they couldn't do anything. He did say that if there was more claims towards this issue Toyota would be taking note and would probably do something. At this point all we can do is try with a joint effort.
If you have any issues with your dashboard cracking, without any previous damage, and would like to try to get it fixed call this number.
Toyota Motor Sales USA, Inc.
Customer Assistance Center
Department H200
19001 S. Western Ave.
Torrance, CA 90509
310-468-4000
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: Fax: 310-468-7800
You will need your VIN number for the call.
Maybe we can stir up enough dust to at least get partial help with it. Please keep this thread up to date with any progress.
Thanks.
I just called the Customer Relations number and opened a Claim. After going through the whole deal, the guy said there wasn't any information from Toyota on this issue, so they couldn't do anything. He did say that if there was more claims towards this issue Toyota would be taking note and would probably do something. At this point all we can do is try with a joint effort.
If you have any issues with your dashboard cracking, without any previous damage, and would like to try to get it fixed call this number.
Toyota Motor Sales USA, Inc.
Customer Assistance Center
Department H200
19001 S. Western Ave.
Torrance, CA 90509
310-468-4000
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: Fax: 310-468-7800
You will need your VIN number for the call.
Maybe we can stir up enough dust to at least get partial help with it. Please keep this thread up to date with any progress.
Thanks.
09-20-2012, 07:30 PM
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I talked with Toyota today over the phone with the number you provided - they've never heard of this happening...bs. We need to get 1,000 VIN's with this issue, create a petition and send this to Toyota. Toyota will then set up a support group - with this, we may be able to position this as some sort of safety concern as to a premature release of the airbag with excessive dashboard cracks. I'm hoping with that we may have legal grounds and leverage replacements?
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