Lurch

Uh ... no. That's the point of my post -- Sway-A-Way's customer service is somewhat lacking. When I told the girl who answered my plight and asked if they (Sway-A-Way) could just send me the coils that I need, she said that they couldln't -- I'd have to go through a dealer. Well, the dealer is who charged my mechanic and then couldln't get the right coils from SAW.

I have no idea how big Sway-A-Way is. However, as a small businessman, I know the importance of taking care of my customers. Evidently, SAW has enough business without helping me find a solution.

I may try one last effort and write a letter to whoever is in charge there. My guess is, it'll never make it past the receptionist.

Ric

woow sorry to hear about this, sounds like a freaking headache, I hate it when a business has no customer service.

X2



ToyTec has great customer service, great products, and very fair prices, you should check them out.
from this post I will never buy or recommend sway-a-way

lee

well yeah i understand that, but i am just surprised they didnt offer for you to send them in to them, im not talking about THEM sending YOU a coil.

sucks man, hope they can find a resolution for you, though at this point, its prob time to move to a different manufacturer

Lurch

I'm not sure what difference my sending the broken coil to them would make. First of all, they wouldn't deal with me at all -- only a dealer. Secondly, if they don't have any coils that fit my unit, I'm still stuck with a broken coil.

lee

people often send in their SAWs to get rebuilt.... thats what im referring to.

deathrunner

If you just want coils replaced, call Eibach. They have great coils and they can be selected in virtually any length, diameter, and rate.

Ric

it seems to me, that the smaller business seem to take care of the customer better, Corp. America dont care about one person.

vegaskurt

^^ x100

Take stay-a-way out of the equation and just call Eibach. I'd be surprised if they did not have a coil that would work.