95.5-2004 Tacomas & 96-2002 4Runners 4th gen pickups and 3rd gen 4Runners

01 SR5 T4R ck engine and vsc off/trac lights - resolved/warranty

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Old Mar 7, 2006 | 12:41 PM
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Delta Sierra's Avatar
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01 SR5 T4R check engine and vsc off/trac idiot lights - resolved/warranty

First, thanks to everyone on YT who has helped this newbie with my many questions Second, thanks for everyone who has posted things/lessons learned regarding their rigs.

Yesterday afternoon, I was in the parking lot at work talking on my cell while the truck warmed up and ran for 5-6 min. as I was negotiating something and didn't want to plug in my headset. As I finished the call, I noticed that my Check Engine, VSC Off and VSC trac lights were now illuminated on my dash. I tried to trouble shoot, including engaging/disengaging 4wd on gravel, with no success.

I got home and checked YT, finding my problem. As my tools haven't gotten back from overseas yet (and since I am studying my a$$ off in Spanish training), I opted to go the dealer route. I took it in to a place my Cruiser had been before and advised them of the likely diagnosis I found, believing it to the the VSV valve.

Later this AM, I got a call from the dealer that my entire Charcoal Cannister assembly was leaking and required replacement, to the tune of $745!!!!!!!!! I was pretty pissed as my truck only has 50,100 mi and the warranty for the part in question was 3yr/36,000. I authorized the repair to proceed.

I then called Toyota Customer Relations at 800-331-4331 and spoke to them regarding the cannister not being covered by warranty at 50ish K miles. I also informed them that this is my 2nd Toyota and my Dad just test drove a Highlanger hybrid at my suggestion (and is planning to purchase). They gave me a case number and suggested I contact the Customer Relations Manager at the dealer. Every dealer has a CRM, who usually has other duties as well, like inventory manager.

I contacted the CRM and gave her the case #, she advised she would speak with the Service Manager and the Toyota Service Rep for their dealership. Long story longer, she later called me back and said that I would only have to pay for the labor, Toyota would provide me the part free as "Good Will." I still ended up paying $245, but that's a hell of lot better than $745.

For some Toyota corporate experts.... I am guessing that Toyota would rather not do a recall as I have seen a good number of posters with this same problem, I'd welcome your thoughts.

I hope this helps someone else, it shows that pushing the envelope on warranty issues with the dealer can help you. Hopes this helps someone else.

Be Safe,
DS

Last edited by Delta Sierra; Mar 7, 2006 at 04:06 PM. Reason: clarification
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