I can't even get my refund from these fools. I canceled almost a month ago. I have called and called, but I don't ever get an answer. Here is my latest web chat with these morons.


Company EXIST Hosting
Department Billing Department
Name Derik.B
Email derikb@existhosting.com
Day Mon 08/29/05 11:27 am


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Welcome Danny! Please hold while we contact a representative. If a representative does not respond in a few seconds, then he/she is not available at this time.
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"Billing question"
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** You are now speaking with Derik.B, Billing Department. **
Danny : Hello?
Derik.B : Hi
Danny : i have a question about billing
Derik.B : How can I help you
Derik.B : sure
Danny : I canceled my account almost a month ago and I still haven't recieved my refund
Derik.B : oh you have to email us for that
Danny : i did
Derik.B : ok then wait for a response from them please
Danny : is there anyone I can call to talk to
Derik.B : not for credits
Danny : What kind of company is this?
Danny : I need my refund
Derik.B : what do you mean
Derik.B : ok then we will credit you back and will email you too
Danny : there has to be some sort of number i can call
Danny : rep
Derik.B : yes there is but not for credits
Danny : what about for billing
Danny : I need to get this resolved
Derik.B : I am in billing and I know we do not handle credit on the phone
Derik.B : ok then please wait for our answer by email
Derik.B : thank you
Danny : I have been waiting
Danny : hello
Derik.B : yes, sorry this is how it is
Danny : is there any sort of conformation number i can get
Danny : i have been waiting for almost a month now
Danny : and i have tried calling, but i never get anyone on the phone
Danny : whats up with that
Danny : are you the only one that works in the department?
Danny : i can't seem to reach anyone by telephone
Danny : EVER
Danny : If you don't handle credit over the phone then, where do you handle it?
Derik.B : sorry but this can continue on forever, we will handle it and credit it back to you and email you
Derik.B : thank you

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Your party has left this session.

 

Deal with big providers. Or that were in business more than 2 years. Better service and support and less blowing

 

LOL Reminds me of the old Packard Bell customer support

 

See if they are listed here.
www.yourhostsucks.com

Before I had my site hosted with Scott on this server, I was with Feature Price for a few years.

They shut down, and they tried to keep my domain name from me, but I got help getting it back

There is a ton of info on them there.