I got a flyer in the mail for one of Toyota's "buy back" events. Not interested in that, but did like the $12.99 Express Lube oil change coupon that came with it. I stopped in this afternoon for said oil change.

Service Advisor: It would be about 90 minutes.

Me: I thought your express lube was like 29 minutes or less?

SA: Yes, but this offer isn't guaranteed. If you want the guarantee, it will be more.

Me: Even though the coupon says EXPRESS LUBE on it?

SA: Umm, well, we're really swamped.

Me: Bye.

I'm going to send the coupon back to the service manager and tell him what he can do with it.

 

Recently my son washed his load of laundry. What a great kid! The only problem, he washed my car keys that had my keyless remote attached.

The remote was trashed, I went to the dealer to see about a replacement. Not only the dealer replaced it, they even programmed the new remote.

The manager said, Jonathan you are a good customer( I have bought 4 Toyotas from over the years).

Thats my good dealer story of the day.