Emailing Toyota
#1
Emailing Toyota
I was wondering how long it usually take Toyota Customer Service to repond to email? I sent them a few questions about a week ago and still haven't heard back from them.
The dealership says I should get my oil changed every 3500 miles because of my harsh driving conditions. I put on about 500 miles a week and 95 percent of that is on the turnpike. Is that considered harsh?
Also, I have that annoying popping sound in my drivers seat. Dealership says all the seats do it. It is a cloth seat in a Sport Edition 03. Has anyone had luck getting their seat fixed or replaced?
The dealership says I should get my oil changed every 3500 miles because of my harsh driving conditions. I put on about 500 miles a week and 95 percent of that is on the turnpike. Is that considered harsh?
Also, I have that annoying popping sound in my drivers seat. Dealership says all the seats do it. It is a cloth seat in a Sport Edition 03. Has anyone had luck getting their seat fixed or replaced?
#2
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Some companies are good about e-mail...others are not.
If you want results fast, I would pickup the phone and call.
Also, re: oil-changes...3500 mi for the interval is pretty darn standard for regular motor oil. You should consider synthetic if you want to wait longer.
Jim
If you want results fast, I would pickup the phone and call.
Also, re: oil-changes...3500 mi for the interval is pretty darn standard for regular motor oil. You should consider synthetic if you want to wait longer.
Jim
#3
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Originally Posted by steved
I was wondering how long it usually take Toyota Customer Service to repond to email? I sent them a few questions about a week ago and still haven't heard back from them.
The dealership says I should get my oil changed every 3500 miles because of my harsh driving conditions. I put on about 500 miles a week and 95 percent of that is on the turnpike. Is that considered harsh?
Also, I have that annoying popping sound in my drivers seat. Dealership says all the seats do it. It is a cloth seat in a Sport Edition 03. Has anyone had luck getting their seat fixed or replaced?
The dealership says I should get my oil changed every 3500 miles because of my harsh driving conditions. I put on about 500 miles a week and 95 percent of that is on the turnpike. Is that considered harsh?
Also, I have that annoying popping sound in my drivers seat. Dealership says all the seats do it. It is a cloth seat in a Sport Edition 03. Has anyone had luck getting their seat fixed or replaced?
~No idea on the email response time.
~It is my understanding that highway driving is the easiest running condition, not the worst. Slow going, start and stop, off-road, dusty, lots of cold short trips are the worst conditions.
~Just because most the seats are noisy doesn't mean they should be.....
#4
Originally Posted by steved
I was wondering how long it usually take Toyota Customer Service to repond to email? I sent them a few questions about a week ago and still haven't heard back from them.
The dealership says I should get my oil changed every 3500 miles because of my harsh driving conditions. I put on about 500 miles a week and 95 percent of that is on the turnpike. Is that considered harsh?
Also, I have that annoying popping sound in my drivers seat. Dealership says all the seats do it. It is a cloth seat in a Sport Edition 03. Has anyone had luck getting their seat fixed or replaced?
The dealership says I should get my oil changed every 3500 miles because of my harsh driving conditions. I put on about 500 miles a week and 95 percent of that is on the turnpike. Is that considered harsh?
Also, I have that annoying popping sound in my drivers seat. Dealership says all the seats do it. It is a cloth seat in a Sport Edition 03. Has anyone had luck getting their seat fixed or replaced?
E.g. sounds like you are fine but 3500 miles at $24 versus peace of mind ... I would do every 4k and be happy.
Drivers seat, there is a TSB...(Tech Service Bulletin).
Do a search by my name or TSB and I have listed all in the last 3 weeks or so.
If they still deny you, calll BS and go to a dealer who will address the TSB.
David
#5
I emailed Toyota last week, just to see if there were any outstanding recalls on my 4runner. They sent a generic response immediately ("thanks for the email, we'll get back to you soon, etc, etc"). I got a specific response two days later that cross-referenced my 4runner's VIN with a record of recalls that had already been done (head gasket), as well as one that had not been done yet (rear suspension).
Overall, a pretty quick response from Toyota.
Good luck, John
Overall, a pretty quick response from Toyota.
Good luck, John
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