50N Alignment question
Feb 28, 2006 | 06:59 PM
#23
Contributing Member
Joined: Jul 2004
Posts: 314
Likes: 1
From: North East
It just seems odd that Toyota would tell Caffiene no alignment. But then again like I told him, call back and get someone different and I am sure that he will get a different story. I did and each different person had a different attitude and interperetation of the the recall.
Last edited by 94-RUNNER; Mar 1, 2006 at 06:54 AM.
Feb 28, 2006 | 09:47 PM
#24
Registered User
Joined: Feb 2006
Posts: 67
Likes: 0
From: So. Cal
alignment
I have a buddy at Toyota of Garden Grove (So. Cal). He's a service rep and when I called him today to ask if there have been any problems with the recall, he said the only problems have been with neglected vehicles or modified ones. He mentioned about the vehicle needing to be aligned without me even bringing it up. He said it was covered. 
Mar 1, 2006 | 05:59 AM
#25
Registered User
Joined: Aug 2005
Posts: 1,769
Likes: 1
Do what everybody is saying & call back & ask about toe adjustment. When they say it is covered then bring up the fact you dealer doesn't have an alignment machine. you can then start a case number and they will arrange to have the alignment done or pay you for it. Stop freaking & call them.
Mar 1, 2006 | 11:25 AM
#27
Registered User
Joined: Aug 2005
Posts: 1,769
Likes: 1
Well I don't know what to tell ya. I just called toyota canada 1-888-869-6828 & the guy wasn't sure so he went & referenced the letter. He read me the letter & it specifically says to check and adjust the toe. Call again. Ask them to reference the letter sent out. If you get nowhere tell them that you want a manager & to start a case file.
Mar 1, 2006 | 11:36 AM
#28
Thread Starter
Registered User
Joined: Nov 2005
Posts: 131
Likes: 0
From: Grande Prairie, Alberta, Canada
Ok, maybe they're not reading it and just saying they are. I'm trying a different route and submitted an online form. This sure seems like a lot of work for a $70 job.
Mar 1, 2006 | 02:56 PM
#31
Registered User
Joined: Aug 2005
Posts: 1,769
Likes: 1
I will check mine when I get home. Does toyota have you registered as the owner of the truck? IF not call the 1-800 # and let then know. This way you will recieve all notices about your truck like this recall. Also about twice a year they will send you a newsletter.
Mar 1, 2006 | 03:54 PM
#32
Thread Starter
Registered User
Joined: Nov 2005
Posts: 131
Likes: 0
From: Grande Prairie, Alberta, Canada
Thank you for your recent correspondence.
Please be assured that it is our goal to assist our customers whenever possible; however, our Customer Interaction Centre is not equipped to provide the technical information that you require. We suggest that you discuss your inquiry with the Service Department at a Toyota dealership. They would be in the best position to advise you in this regard.
Thank you again for taking the time to contact us.
Sincerely,
James McWade
Toyota Canada Inc.
Please be assured that it is our goal to assist our customers whenever possible; however, our Customer Interaction Centre is not equipped to provide the technical information that you require. We suggest that you discuss your inquiry with the Service Department at a Toyota dealership. They would be in the best position to advise you in this regard.
Thank you again for taking the time to contact us.
Sincerely,
James McWade
Toyota Canada Inc.
Mar 2, 2006 | 04:29 AM
#33
Registered User
Joined: Aug 2005
Posts: 1,769
Likes: 1
I checked the letter that I got from toyota & it didn't say much & didn't have any details. I would call toyota and start a case number. They will then have a senior advisor look into it. They will look at the recall itself & see that the toe is included. They will then arrange to have something done. Call & talk to someone with authority, have them read the actual letter from toyota head office on what should be done.
Thread
Thread Starter
Forum
Replies
Last Post
Up&Down
95.5-2004 Tacomas & 96-2002 4Runners
8
Aug 5, 2015 06:20 AM
