jimrockford

Try this:

1. Open a command prompt - Start -> Run -> cmd -> Enter.
2. Enter 'ping www.yotatech.com' (no quotes).
3. The result should look like this if your network connection is good:

Pinging yotatech.com [69.59.163.130] with 32 bytes of data:

Reply from 69.59.163.130: bytes=32 time=48ms TTL=54
Reply from 69.59.163.130: bytes=32 time=48ms TTL=54
Reply from 69.59.163.130: bytes=32 time=48ms TTL=54
Reply from 69.59.163.130: bytes=32 time=49ms TTL=54

Ping statistics for 69.59.163.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 49ms, Average = 48ms

4. If you get "request timed out" 4 times, try the next few commands:

ping 192.168.1.1 (ping your default gateway as shown in IPCONFIG /ALL)
ping 127.0.0.1 (that will ping your local loopback address - basically a test)
ping 69.59.163.130 (if pinging your default gateway fails, this will definitely fail too)

jimrockford

Just let me know which ones work, and which ones don't.

shazaam

Pinging yotatech.com [69.59.163.130] with 32 bytes of data:

This did not work (tired 4 times)


4. If you get "request timed out" 4 times, try the next few commands:

ping 192.168.1.1 (ping your default gateway as shown in IPCONFIG /ALL)

This one worked

ping 127.0.0.1 (that will ping your local loopback address - basically a test)

This one worked

ping 69.59.163.130 (if pinging your default gateway fails, this will definitely fail too)

This one did not work

jimrockford

You have another laptop connected wirelessly to the same router that can browse the Internet? From the results you just posted, it appears that your laptop is communicating with your router but is not getting through it.

I'm assuming you have two computers connected to a wireless router, which is connected to a modem, which connects to either a phone line (DSL) or cable line. Is that correct, or is it configured differently?

shazaam

there is one main computer connected to a router, which is connected to a modem, and then to a cable line.

then I have two laptops that I run off wireless cards. Mine isn't working, let me ask my sis if hers is

shazaam

the other laptop is not working either

jimrockford

Is there only one router that handles both wired (ethernet) and wireless connections? Or are there two routers?

shazaam

just one router .. from which we should be able to run up to four cards

jimrockford

Is the main computer connected to the router with an ethernet cable? And working?

shazaam

yeah .. thats the one I'm typing to you from

jimrockford

Duh, ok. If you go to http://192.168.1.1 do you get a router configuration page?

shazaam

nope it says "page can not be displayed"

jimrockford

I'm assuming that 192.168.1.1 is your default gateway, which should be the address for your router. On your working computer, can you do an IPCONFIG /ALL, find the default gateway address, and then try opening that IP address in Internet Explorer?

shazaam

The default gateway on this computer is 69.138.232.1
The IP address is 69.138.233.7.

How do I open the IP address is IE?

shazaam

DHCP Enabled. . . . . . . . : Yes
IP Address. . . . . . . . . : 69.138.233.27
Subnet Mask . . . . . . . . : 255.255.248.0
Default Gateway . . . . . . : 69.138.232.1
DHCP Server . . . . . . . . : 172.30.100.36
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . : 06 16 04 9:03:18 PM
Lease Expires . . . . . . . : 06 23 04 9:03:18 PM

1 Ethernet adapter :

Description . . . . . . . . : PPP Adapter.
Physical Address. . . . . . : 44-45-53-54-00-00
DHCP Enabled. . . . . . . . : Yes
IP Address. . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . :
DHCP Server . . . . . . . . : 255.255.255.255
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . :
Lease Expires . . . . . . . :

jimrockford

Ah, I see. It looks like you have an internal modem, is that right? Your main computer is connected directly to the internet. The ethernet adapter in that computer doesn't have an IP address.

If that is the case, your main computer needs to act as a network bridge. It would work like this:

The laptops connect to the router. A request for a web site is sent through the router and relayed through the main computer to the Internet. As it looks now, the main computer is not getting an IP address from the router and therefore never receives the requests from the laptops. Can you check the ethernet cable to make sure it's plugged into the router and has a good link light?

shazaam

its an external modem .... motorolla surfboard sb51000

the router is a linksys wireless B.

cable wire to modem, then wire from modem to router, and the wire from router to the computer. the laptops just have cards on the sides.

shazaam

the wires are all connected properly. There is one thing though. Normally on the router where it is labeled # 1,2,3,4. The number one light is usually flickering, right now there is no light flickering under the number one.

jimrockford

That's odd.

This shows a "live" IP address. It should be in the range 192.168.X.X or 10.X.X.X. In other words, your ISP is assigning that IP address to your computer. With the router connected between the modem and computer, the router should receive that IP address, not your computer.

There's something weird going on in that router. Did you happen to get it from Comcast?

shazaam

nope the modem belongs to comcast, but the router I got from circuit city