Aor
Jun 17, 2003 | 09:58 AM
#1
Thread Starter
Registered User
Joined: Apr 2003
Posts: 938
Likes: 0
From: Chino Valley, Az.
Aor
AOR
Of all the companies I've delt with via the internet, the only one I've had problems with was AOR.
They take your money upfront- bad plan. I prefer to be billed at the time my products are shipped.
I have the AOR Tube doors- nice product, good fit. I was told when I ordered them that they were behind on production, and that delivery would be 4 to 6 weeks out. The tube doors had just appeared in one of the magazines, and I understood they'd been swamped with orders. No problem. I did have a hard time getting updates on when they might be shipped- I figured they were just to busy to answer the phone. The doors arrived 7 weeks after the order was placed.
My next purchase was a set of 1.5" wheel spacers. I placed the order in late Dec of last year. I was again told they were behind on production, and that it would be 4 to 6 weeks prior to shipment. At the 4 week point, I tried to get an update, but could not reach them via the phone.
I sent e-mails.
I called.
Over and over.
Finally, I reached the shop on the phone and was told they were just getting ready to start production. This was in mid Jan, no big deal- I wanted them prior to the 4Runner Jambo at the Hammers in March.
In mid Feb. I started the phone and e-mail thang again.
I sent e-mails.
I called.
Over and over.
I received assurances they'd ship by the last week of Feb.
They didn't.
I tried called to cancel my order, I e-mailed a cancelation notice to them.
No response.
I was out of options at this point and contacted my VISA card holders service dept. to get a charge reversal started. My card only allows charge reversals for 90 days after the money has been transfered, and I was fast approaching the deadline.
As soon as the charge reversal process started I received a call from AOR asking me not to proceed with the reversal. I gave them until the 17th to ship my spacers- it was the 90th day since the order was placed. They did get them shipped that day- I got them on Wensday- 2 days prior to departing for the Jambo. I had just enough time to mount them and do the fender trimming required
I was very unhappy with their total lack of customer service. I was very unhappy with being billed for products prior to shipment.
I will not buy from AOR again- even tho they have several products I like that are not available from other vendors.
Later
Of all the companies I've delt with via the internet, the only one I've had problems with was AOR.
They take your money upfront- bad plan. I prefer to be billed at the time my products are shipped.
I have the AOR Tube doors- nice product, good fit. I was told when I ordered them that they were behind on production, and that delivery would be 4 to 6 weeks out. The tube doors had just appeared in one of the magazines, and I understood they'd been swamped with orders. No problem. I did have a hard time getting updates on when they might be shipped- I figured they were just to busy to answer the phone. The doors arrived 7 weeks after the order was placed.
My next purchase was a set of 1.5" wheel spacers. I placed the order in late Dec of last year. I was again told they were behind on production, and that it would be 4 to 6 weeks prior to shipment. At the 4 week point, I tried to get an update, but could not reach them via the phone.
I sent e-mails.
I called.
Over and over.
Finally, I reached the shop on the phone and was told they were just getting ready to start production. This was in mid Jan, no big deal- I wanted them prior to the 4Runner Jambo at the Hammers in March.
In mid Feb. I started the phone and e-mail thang again.
I sent e-mails.
I called.
Over and over.
I received assurances they'd ship by the last week of Feb.
They didn't.
I tried called to cancel my order, I e-mailed a cancelation notice to them.
No response.
I was out of options at this point and contacted my VISA card holders service dept. to get a charge reversal started. My card only allows charge reversals for 90 days after the money has been transfered, and I was fast approaching the deadline.
As soon as the charge reversal process started I received a call from AOR asking me not to proceed with the reversal. I gave them until the 17th to ship my spacers- it was the 90th day since the order was placed. They did get them shipped that day- I got them on Wensday- 2 days prior to departing for the Jambo. I had just enough time to mount them and do the fender trimming required
I was very unhappy with their total lack of customer service. I was very unhappy with being billed for products prior to shipment.
I will not buy from AOR again- even tho they have several products I like that are not available from other vendors.
Later
Jun 18, 2003 | 12:53 PM
#2
Registered User
Joined: May 2002
Posts: 3,000
Likes: 0
From: Seattle
Re: Aor
Let me share my experience with them...
Heh, no need to type it out. I had exactly the same experience, no results until I threatened them. 
And all i was getting was a u-bolt flip kit...
Of all the companies I've delt with via the internet, the only one I've had problems with was AOR.
They take your money upfront- bad plan. I prefer to be billed at the time my products are shipped.
I have the AOR Tube doors- nice product, good fit. I was told when I ordered them that they were behind on production, and that delivery would be 4 to 6 weeks out. The tube doors had just appeared in one of the magazines, and I understood they'd been swamped with orders. No problem. I did have a hard time getting updates on when they might be shipped- I figured they were just to busy to answer the phone. The doors arrived 7 weeks after the order was placed.
My next purchase was a set of 1.5" wheel spacers. I placed the order in late Dec of last year. I was again told they were behind on production, and that it would be 4 to 6 weeks prior to shipment. At the 4 week point, I tried to get an update, but could not reach them via the phone.
I sent e-mails.
I called.
Over and over.
Finally, I reached the shop on the phone and was told they were just getting ready to start production. This was in mid Jan, no big deal- I wanted them prior to the 4Runner Jambo at the Hammers in March.
In mid Feb. I started the phone and e-mail thang again.
I sent e-mails.
I called.
Over and over.
I received assurances they'd ship by the last week of Feb.
They didn't.
I tried called to cancel my order, I e-mailed a cancelation notice to them.
No response.
I was out of options at this point and contacted my VISA card holders service dept. to get a charge reversal started. My card only allows charge reversals for 90 days after the money has been transfered, and I was fast approaching the deadline.
As soon as the charge reversal process started I received a call from AOR asking me not to proceed with the reversal. I gave them until the 17th to ship my spacers- it was the 90th day since the order was placed. They did get them shipped that day- I got them on Wensday- 2 days prior to departing for the Jambo. I had just enough time to mount them and do the fender trimming required
I was very unhappy with their total lack of customer service. I was very unhappy with being billed for products prior to shipment.
I will not buy from AOR again- even tho they have several products I like that are not available from other vendors.
Later [/B]
They take your money upfront- bad plan. I prefer to be billed at the time my products are shipped.
I have the AOR Tube doors- nice product, good fit. I was told when I ordered them that they were behind on production, and that delivery would be 4 to 6 weeks out. The tube doors had just appeared in one of the magazines, and I understood they'd been swamped with orders. No problem. I did have a hard time getting updates on when they might be shipped- I figured they were just to busy to answer the phone. The doors arrived 7 weeks after the order was placed.
My next purchase was a set of 1.5" wheel spacers. I placed the order in late Dec of last year. I was again told they were behind on production, and that it would be 4 to 6 weeks prior to shipment. At the 4 week point, I tried to get an update, but could not reach them via the phone.
I sent e-mails.
I called.
Over and over.
Finally, I reached the shop on the phone and was told they were just getting ready to start production. This was in mid Jan, no big deal- I wanted them prior to the 4Runner Jambo at the Hammers in March.
In mid Feb. I started the phone and e-mail thang again.
I sent e-mails.
I called.
Over and over.
I received assurances they'd ship by the last week of Feb.
They didn't.
I tried called to cancel my order, I e-mailed a cancelation notice to them.
No response.
I was out of options at this point and contacted my VISA card holders service dept. to get a charge reversal started. My card only allows charge reversals for 90 days after the money has been transfered, and I was fast approaching the deadline.
As soon as the charge reversal process started I received a call from AOR asking me not to proceed with the reversal. I gave them until the 17th to ship my spacers- it was the 90th day since the order was placed. They did get them shipped that day- I got them on Wensday- 2 days prior to departing for the Jambo. I had just enough time to mount them and do the fender trimming required
I was very unhappy with their total lack of customer service. I was very unhappy with being billed for products prior to shipment.
I will not buy from AOR again- even tho they have several products I like that are not available from other vendors.
Later [/B]
And all i was getting was a u-bolt flip kit...
