Windows Media Player 9 help needed

BT17R · 07-20-2004, 02:24 PM

I mistakenly posted this in the other Off Topic forum, which should give you an idea about why I'm having computer troubles:

Suddenly Media Player won't run any streaming video at all. From troubleshooting tips on the web, including the MS site, it appears I have a corrupted .wmv codec, maybe other stuff going on too. The steps I've tried, including a system restore, had no effect.

I've done all the virus scans (Housecall and NAV), Adaware, Spybot, re-associated file types, sfc, system restore, and I've forgotten what else. Today I tried additional "fixes" posted on the web, and Corey's idea to reinstall DivX and MS codecs but none worked. I can't find any way to R&R MP9. I'm almost at the point of calling Bangalore, but have received far better advice from techies here. Any ideas? TIA.

This ad is not displayed to registered members.
Register your free account today and become a member on Yotatech!

WT · 07-21-2004, 05:32 AM

Quote:

Originally Posted by BT17R

I mistakenly posted this in the other Off Topic forum, which should give you an idea about why I'm having computer troubles:

Suddenly Media Player won't run any streaming video at all. From troubleshooting tips on the web, including the MS site, it appears I have a corrupted .wmv codec, maybe other stuff going on too. The steps I've tried, including a system restore, had no effect.

I've done all the virus scans (Housecall and NAV), Adaware, Spybot, re-associated file types, sfc, system restore, and I've forgotten what else. Today I tried additional "fixes" posted on the web, and Corey's idea to reinstall DivX and MS codecs but none worked. I can't find any way to R&R MP9. I'm almost at the point of calling Bangalore, but have received far better advice from techies here. Any ideas? TIA.

Have you thought about do a inplace XP repair ? but I'm not sure if you have a homebuild PC with XP or not but it usually cures alot of wierd IE and XP stuff since it takes everything back to orginal files (you will have to re-patch everything), you may even want to do a CHKDSK /f to see if it will fix and move any files that maybe on bad sectors of the HD.
Oh are you getting any type of error message ?
Also have you simply tried re-installing Media Player from the Microsoft site and let it over right any files with problems.
http://www.microsoft.com/windows/win...es/player.aspx

BT17R · 07-21-2004, 09:23 AM

Thanks WT. It's a newer Dell box. CHKDSK didn't do anything, no error messages either. I'll try re-installing MP next. How would I go about an in-place XP Pro repair? I'll let you know how the MP overwrite goes.

BT17R · 07-21-2004, 09:55 AM

The MP re-install didn't help.

WT · 07-21-2004, 10:19 AM

Quote:

Originally Posted by BT17R

The MP re-install didn't help.

Guess a in place repair maybe different with a Dell since I am not sure how they ship there media, is it just retore CD's or do they actually provide a XP full install CD. You will need the full install CD to perform the repair function, but be for warned its possible to really hose things up too, I say back up anything important first just in case, I have done this several times with nothing lost at all but there is always a first.
http://support.microsoft.com/default...b;en-us;315341
Other option is if Dell supplied a set of retore CD it will get you back to the day you got the PC and maybe a option depending on how annoyed you are with the problem. THIS WILL LOSS ALL DATA just a warning too

Just ideas .. so are you not getting any error messages when you try to stream something and is it just audio(radio) or video too ??
Good Luck .....

BT17R · 07-21-2004, 11:00 AM

Dell supplied a full set of software to return it to Day 1. No error messages, I get audio fine, no video at all. This happened just as I was about to install my new DVD burner, so I'd like to get it straightened out before installing Nero that I'm thinking could need WMP for playback.

NX Tacoma · 07-21-2004, 11:11 AM

I am not a computer guy at all but I had the same problem! I had to I had to delete the program (from the start- contol panel) then go this web site http://www.microsoft.com/downloads/s...displaylang=en and look up your info for there.

It will wipe out all your vid's that you have!!!!!
Give it a try?!?!?!

BT17R · 07-21-2004, 11:16 AM

Thanks NX, but WMP 9 isn't even listed in the Add/Remove part of Control Panel. From what I've read on different sites, it isn't possible to delete it, but is doable for earlier versions.

NX Tacoma · 07-21-2004, 11:21 AM

Quote:

Originally Posted by BT17R

Thanks NX, but WMP 9 isn't even listed in the Add/Remove part of Control Panel. From what I've read on different sites, it isn't possible to delete it, but is doable for earlier versions.

Ok try under All Programs, then you will see Windows Media Player....right click to delete. If you want after that you could go to here http://v4.windowsupdate.microsoft.com/en/default.asp and update you PC!

***midiwall*** · 07-21-2004, 11:54 AM

Quote:

Originally Posted by NX Tacoma

Ok try under All Programs, then you will see Windows Media Player....right click to delete.

Please don't do this - it won't uninstall the player, only delete the shortcut to the app.

Try this...

Go to Control Panel
Pick "Add or Remove Programs"
In the left frame, pick "Add or Remove Windows Components"
Scroll down the list, and UNCHECK "Windows Media Player"
Click NEXT
WMP should be Gone
Reboot the system
Head Here and re-install Media Player 9
That SHOULD help.

I doubt that you corrupted the codec, it sounds like something got installed that took the responsibility of video playback.

BT17R · 07-21-2004, 01:12 PM

Thanks, Mark. I did what you listed, first running Chkdsk and Defrag before re-install. No change in the symptom. I didn't install anything I'm aware of prior to the hiccup. Hmm...

***midiwall*** · 07-21-2004, 02:24 PM

Dang... this is "fun"...

Can you pass along a link to a video that you can't view?

BT17R · 07-21-2004, 02:44 PM

I know what you mean. This is the first problem I've had with this computer since new about a year ago.

Here's a typical clip from MS WMP movie trailers.

Direct from MS site

Clicking on "Watch the trailer" gets audio only.

***midiwall*** · 07-21-2004, 03:16 PM

Okay, so it's just a 1-pass CBR video at 35Kbps done with the Media 9 codec. That should even play on my phone!

Can I ask you to try a couple of other things? Do any of these work? (they're all "safe for work", it's just misc stuff that I have on my server that use different codecs):

http://www.midiwall.com/misc/GasPump.avi
(video, no audio. OLD codec)

http://www.midiwall.com/misc/TysonSkating.wmv
(16Kbps, 1-pass CBR Media 7 codec)

http://www.midiwall.com/misc/HSNKnives.mpeg
(MPEG codec)

(fingers crossed...)

BT17R · 07-21-2004, 03:35 PM

No video on any links, audio only on 2(.wmv) & 3(.mpeg).

***Corey*** · 07-21-2004, 06:55 PM

You know what might be another problem, some vids require you to use codecs from this site.
http://www.divx.com/divx/

If you get the codecs, go for the free ones, but not the "add supported" 0nes.

http://www.divx.com/divx/download/

Also do not install their player.
You won't need it since you have MS Media Player 9.

Also have you kept up on updating your vid drivers?
Vid drivers get updated quite often.

ATI who makes my vid card releases new drivers about once a month it seems.

Since you have a Dell, when you go to the Windows update site and brose to the new drivers, it should give you Dell video drivers since MS will reconize you have a Dell.

BT17R · 07-21-2004, 07:42 PM

Corey, yeah I d/l'd all the DivX codecs. No change. I visit Windows Update daily for Critical Updates and look at driver updates. Nothing there for Dell or on the Dell download site. I uninstalled Quicktime tonight, but no change there either. Still searching, thanks for the suggestions.

***midiwall*** · 07-22-2004, 10:37 AM

Quote:

Originally Posted by Corey

You know what might be another problem, some vids require you to use codecs from this site.

Yeup... that was part of the test media I asked him to run. None of those clips used DivX, and the MS trailing "most certainly" doesn't.

Quote:

Originally Posted by BT17R

I uninstalled Quicktime tonight, but no change there either.

WOAH! Shame on me for not asking leading questions like "do you have Quicktime installed". Quicktime can have "fun" with the codecs, but I can't explain how it suddenly started happening... Something must have changed, but there's no telling just what it may have been.

With Quicktime now uninstalled, reboot, uninstall media player, reboot again, and install media player.

Let's see if that shakes things up... If it doesn't seem to help, then try this download:

http://www.microsoft.com/windows/win...es/codecs.aspx

That'll pull JUST the latest codecs and force them in.

I've asking folks around work as well, (I work VERY closely to the product that you're having trouble with

) and we're all kinda' voting against Quicktime right now. (biases aside

)

BT17R · 07-22-2004, 12:49 PM

Mark, I did everything you listed in order, plus ran chkdsk and defrag before WMP 9 reinstall, and also uninstalled Firefox. I tested with the MS link I gave...no change, no video, just audio.

I'll try anything else you suggest (short of re-format!). I need to get this straightened out before installing my new DVD burner.

I'll be out this afternoon getting a house ready to sell, and all day Friday through Sunday running an open house (in 100° heat). I'll check back evenings for more tips and tricks. Thanks again!

***midiwall*** · 07-22-2004, 01:00 PM

WOW... This SUCKS!

Ummm, okay... lemme kick this out to a broader audience here and I'll see what I can shake loose.

(Good luck with the house!)

BT17R · 07-22-2004, 04:52 PM

Fixed! I remembered the symptom started around the time I rigged my old blown CRT monitor to the secondary video card output. I bought a DVI/Analog converter plug off eBay to make the connection. The monitor still didn't work, but I never removed the secondary plug. I just pulled it, and it works now.

At least I think that's what happened unless it was a coincidence because I also uninstalled IrfanView at the same time. I had checked IrfanView to be sure it hadn't made itself the default video player (or it's plugin).

Thanks for the troubleshooting help everyone, and sorry to get you and your staff needlessly excited, Mark.

So, should I avoid Quicktime? If so, why? Also, when I added the extra codec package, does the computer automatically send those already installed to Recycle? Should I delete the DivX codecs, or are they harmless, or necessary? TIA...

***midiwall*** · 07-22-2004, 05:02 PM

OH MAN! HAHAHHAHAH!!! The plug must have fooled the garphics card into thinking that it was hot, and XP was routing video over there. NICE!

"Staff" wise... nah, not my staff, I'm just a member of the team.

The nasty thoughts of Quicktime came about because there are issues where Quicktime can be REALLY vigilant about wanting to be the default video player for a lot of media types - including those that WMP has handled since the dawn of time. They CAN co-exist together, but you have to be careful about what you let Quicktime have during install. by default, it grabs most of the stuff that WMP is better at (MPG, WMV, AVI are the top of that list).

DivX wise, nah, leave 'em there. You'll probably trip over something at some point that will need 'em so you already have 'em.

redfox435cat · 07-24-2004, 01:58 AM

Quote:

Originally Posted by BT17R

I mistakenly posted this in the other Off Topic forum, which should give you an idea about why I'm having computer troubles:

Suddenly Media Player won't run any streaming video at all. From troubleshooting tips on the web, including the MS site, it appears I have a corrupted .wmv codec, maybe other stuff going on too. The steps I've tried, including a system restore, had no effect.

I've done all the virus scans (Housecall and NAV), Adaware, Spybot, re-associated file types, sfc, system restore, and I've forgotten what else. Today I tried additional "fixes" posted on the web, and Corey's idea to reinstall DivX and MS codecs but none worked. I can't find any way to R&R MP9. I'm almost at the point of calling Bangalore, but have received far better advice from techies here. Any ideas? TIA.

start button -->programs-->windows update
I don't care how "new" your system is. go here the first day u get it. My MP stopped working about 2 months ago. reinstalled it and put in the patches and it was fine.

***Corey*** · 07-24-2004, 07:12 AM

Glad you figured it out.
Yep, that DVI plug comes in very handy to do this.

Dual 19" monitors.

I have QuickTIme installed, and when you install it, just make sure it only is setup to play .mov extensions.
Let Windows MP handle all the rest.

QT is very agressive as Mark said.

07-21-2004, 09:23 AM	#3 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	Thanks WT. It's a newer Dell box. CHKDSK didn't do anything, no error messages either. I'll try re-installing MP next. How would I go about an in-place XP Pro repair? I'll let you know how the MP overwrite goes. __________________ '07 FJ Cruiser TRD SE 6M/T Last edited by BT17R; 07-21-2004 at 09:49 AM.

07-21-2004, 09:55 AM	#4 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	The MP re-install didn't help. __________________ '07 FJ Cruiser TRD SE 6M/T

07-21-2004, 11:00 AM	#6 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	Dell supplied a full set of software to return it to Day 1. No error messages, I get audio fine, no video at all. This happened just as I was about to install my new DVD burner, so I'd like to get it straightened out before installing Nero that I'm thinking could need WMP for playback. __________________ '07 FJ Cruiser TRD SE 6M/T

07-21-2004, 11:11 AM	#7 (permalink)
NX Tacoma Registered User Join Date: Nov 2003 Location: Phoenix, AZ Posts: 676	I am not a computer guy at all but I had the same problem! I had to I had to delete the program (from the start- contol panel) then go this web site http://www.microsoft.com/downloads/s...displaylang=en and look up your info for there. It will wipe out all your vid's that you have!!!!! Give it a try?!?!?! Last edited by NX Tacoma; 07-21-2004 at 11:14 AM.

07-21-2004, 11:16 AM	#8 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	Thanks NX, but WMP 9 isn't even listed in the Add/Remove part of Control Panel. From what I've read on different sites, it isn't possible to delete it, but is doable for earlier versions. __________________ '07 FJ Cruiser TRD SE 6M/T

07-21-2004, 01:12 PM	#11 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	Thanks, Mark. I did what you listed, first running Chkdsk and Defrag before re-install. No change in the symptom. I didn't install anything I'm aware of prior to the hiccup. Hmm... __________________ '07 FJ Cruiser TRD SE 6M/T

07-21-2004, 02:24 PM	#12 (permalink)
*midiwall* Sponsoring Member Join Date: Dec 2002 Location: Seattleish, WA Posts: 9,078	Dang... this is "fun"... Can you pass along a link to a video that you can't view? __________________ ~ Mark '96 4Runner Limited S/C MI - 370cc injectors, Air! horns, Airaid MIT, ATS A-arms, 285/75/R16 BFG MTs, Bored TB, Brembo slotted, Cobra 75 WXST, Deckplate, Downey headers, Hayden cooler, IPT valve body, Level 10 torque convertor, Meanstreak exhaust, OME/OME rears, On-board PC (XM, Nav, WiFi, etc), Port 'n Polish, Remote Start, SAW fronts, Hilux console, SMT-5, Stubb's sliders, Supra MAF, TJM-17, 2.0" pulley, Viair 450c, Walbro 190, Weasy2k cams

07-21-2004, 02:44 PM	#13 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	I know what you mean. This is the first problem I've had with this computer since new about a year ago. Here's a typical clip from MS WMP movie trailers. Direct from MS site Clicking on "Watch the trailer" gets audio only. __________________ '07 FJ Cruiser TRD SE 6M/T

07-21-2004, 03:16 PM	#14 (permalink)
*midiwall* Sponsoring Member Join Date: Dec 2002 Location: Seattleish, WA Posts: 9,078	Okay, so it's just a 1-pass CBR video at 35Kbps done with the Media 9 codec. That should even play on my phone! Can I ask you to try a couple of other things? Do any of these work? (they're all "safe for work", it's just misc stuff that I have on my server that use different codecs): http://www.midiwall.com/misc/GasPump.avi (video, no audio. OLD codec) http://www.midiwall.com/misc/TysonSkating.wmv (16Kbps, 1-pass CBR Media 7 codec) http://www.midiwall.com/misc/HSNKnives.mpeg (MPEG codec) (fingers crossed...) __________________ ~ Mark '96 4Runner Limited S/C MI - 370cc injectors, Air! horns, Airaid MIT, ATS A-arms, 285/75/R16 BFG MTs, Bored TB, Brembo slotted, Cobra 75 WXST, Deckplate, Downey headers, Hayden cooler, IPT valve body, Level 10 torque convertor, Meanstreak exhaust, OME/OME rears, On-board PC (XM, Nav, WiFi, etc), Port 'n Polish, Remote Start, SAW fronts, Hilux console, SMT-5, Stubb's sliders, Supra MAF, TJM-17, 2.0" pulley, Viair 450c, Walbro 190, Weasy2k cams

07-21-2004, 03:35 PM	#15 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	No video on any links, audio only on 2(.wmv) & 3(.mpeg). __________________ '07 FJ Cruiser TRD SE 6M/T

07-21-2004, 06:55 PM	#16 (permalink)
*Corey* Co-Founder/Administrator Staff Join Date: May 2002 Location: Auburn, Washington Posts: 26,071	You know what might be another problem, some vids require you to use codecs from this site. http://www.divx.com/divx/ If you get the codecs, go for the free ones, but not the "add supported" 0nes. http://www.divx.com/divx/download/ Also do not install their player. You won't need it since you have MS Media Player 9. Also have you kept up on updating your vid drivers? Vid drivers get updated quite often. ATI who makes my vid card releases new drivers about once a month it seems. Since you have a Dell, when you go to the Windows update site and brose to the new drivers, it should give you Dell video drivers since MS will reconize you have a Dell. __________________ Corey 2007 FJ Cruiser Built for 4wheelin', expedition, camping, and overlanding use PNW FJ Cruisers ☺ Detailing 101 ☺ Join Topsites ☺ Muffler Comparisons ☺ Maggiolinas In The Wild FJ Cruiser Buildup ☺ New Roof Top Tent ☺ Video Of My Penthouse Part II ☺ Rehinge Your ARB/Engel Fridge Blog About Roof Top Tents ☺ FJC Magazines Online Review Of My Tent ☺ 2009 Specialized Rockhopper Pro

07-21-2004, 07:42 PM	#17 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	Corey, yeah I d/l'd all the DivX codecs. No change. I visit Windows Update daily for Critical Updates and look at driver updates. Nothing there for Dell or on the Dell download site. I uninstalled Quicktime tonight, but no change there either. Still searching, thanks for the suggestions. __________________ '07 FJ Cruiser TRD SE 6M/T

07-22-2004, 12:49 PM	#19 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	Mark, I did everything you listed in order, plus ran chkdsk and defrag before WMP 9 reinstall, and also uninstalled Firefox. I tested with the MS link I gave...no change, no video, just audio. I'll try anything else you suggest (short of re-format!). I need to get this straightened out before installing my new DVD burner. I'll be out this afternoon getting a house ready to sell, and all day Friday through Sunday running an open house (in 100° heat). I'll check back evenings for more tips and tricks. Thanks again! __________________ '07 FJ Cruiser TRD SE 6M/T

07-22-2004, 01:00 PM	#20 (permalink)
*midiwall* Sponsoring Member Join Date: Dec 2002 Location: Seattleish, WA Posts: 9,078	WOW... This SUCKS! Ummm, okay... lemme kick this out to a broader audience here and I'll see what I can shake loose. (Good luck with the house!) __________________ ~ Mark '96 4Runner Limited S/C MI - 370cc injectors, Air! horns, Airaid MIT, ATS A-arms, 285/75/R16 BFG MTs, Bored TB, Brembo slotted, Cobra 75 WXST, Deckplate, Downey headers, Hayden cooler, IPT valve body, Level 10 torque convertor, Meanstreak exhaust, OME/OME rears, On-board PC (XM, Nav, WiFi, etc), Port 'n Polish, Remote Start, SAW fronts, Hilux console, SMT-5, Stubb's sliders, Supra MAF, TJM-17, 2.0" pulley, Viair 450c, Walbro 190, Weasy2k cams

07-22-2004, 04:52 PM	#21 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	Fixed! I remembered the symptom started around the time I rigged my old blown CRT monitor to the secondary video card output. I bought a DVI/Analog converter plug off eBay to make the connection. The monitor still didn't work, but I never removed the secondary plug. I just pulled it, and it works now. At least I think that's what happened unless it was a coincidence because I also uninstalled IrfanView at the same time. I had checked IrfanView to be sure it hadn't made itself the default video player (or it's plugin). Thanks for the troubleshooting help everyone, and sorry to get you and your staff needlessly excited, Mark. So, should I avoid Quicktime? If so, why? Also, when I added the extra codec package, does the computer automatically send those already installed to Recycle? Should I delete the DivX codecs, or are they harmless, or necessary? TIA... __________________ '07 FJ Cruiser TRD SE 6M/T

07-22-2004, 05:02 PM	#22 (permalink)
*midiwall* Sponsoring Member Join Date: Dec 2002 Location: Seattleish, WA Posts: 9,078	OH MAN! HAHAHHAHAH!!! The plug must have fooled the garphics card into thinking that it was hot, and XP was routing video over there. NICE! "Staff" wise... nah, not my staff, I'm just a member of the team. The nasty thoughts of Quicktime came about because there are issues where Quicktime can be REALLY vigilant about wanting to be the default video player for a lot of media types - including those that WMP has handled since the dawn of time. They CAN co-exist together, but you have to be careful about what you let Quicktime have during install. by default, it grabs most of the stuff that WMP is better at (MPG, WMV, AVI are the top of that list). DivX wise, nah, leave 'em there. You'll probably trip over something at some point that will need 'em so you already have 'em. __________________ ~ Mark '96 4Runner Limited S/C MI - 370cc injectors, Air! horns, Airaid MIT, ATS A-arms, 285/75/R16 BFG MTs, Bored TB, Brembo slotted, Cobra 75 WXST, Deckplate, Downey headers, Hayden cooler, IPT valve body, Level 10 torque convertor, Meanstreak exhaust, OME/OME rears, On-board PC (XM, Nav, WiFi, etc), Port 'n Polish, Remote Start, SAW fronts, Hilux console, SMT-5, Stubb's sliders, Supra MAF, TJM-17, 2.0" pulley, Viair 450c, Walbro 190, Weasy2k cams

07-24-2004, 07:12 AM	#24 (permalink)
*Corey* Co-Founder/Administrator Staff Join Date: May 2002 Location: Auburn, Washington Posts: 26,071	Glad you figured it out. Yep, that DVI plug comes in very handy to do this. Dual 19" monitors. I have QuickTIme installed, and when you install it, just make sure it only is setup to play .mov extensions. Let Windows MP handle all the rest. QT is very agressive as Mark said.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Windows Media Player won't load!	Jimmeh	Computer Talk	1	03-13-2007 09:23 PM
Windows Media Player help	UKMyers	Off Topic Talk	4	12-24-2004 05:14 PM
Windows Media Player 10	Churnd	Computer Talk	5	10-06-2004 08:29 PM
Windows Media Player ain't workin'	Tacoma Dude	Off Topic Talk	1	04-09-2004 06:01 PM
Windows XP media player help	Tacoma Dude	Off Topic Talk	7	07-19-2003 04:36 PM