Addicted Offroad

JackKnife · 03-22-2009, 04:01 PM

On 3/3/2009, I ordered a triple drilled flange with dust shield from Addicted Offroad. I went through Addicted Offroad because the flange was $25 and came up with free shipping when added to the cart. This seemed like a great deal.
After waiting a week without getting any acknowledgment of my order, I emailed Scotty on 3/11 asking about my order status. He responded almost immediately that the item had been backordered but was shipped the day before and he then gave me the tracking number.
The next day, I get the package. But when the package was opened, I noticed that the flange was missing the dust shield. So, I shot off an email asking about the missing dust shield.
The response was that the flange with the dust shield is still backordered and that he sent the one without in order to save me from the wait. As an added bonus, he hadn’t charged me shipping which supposedly saved me an additional $14.99.

This is no way to run a business. If there was a problem with the shopping cart and shipping should have been added, Scotty should have notified me right away. If the item was backordered, it would have been nice if he had notified me. And finally, if he was going to substitute a cheaper item, he should have asked if it was acceptable with me.

Scotty does seem to have some nice products. I had been considering ordering some of them. But, this experience leaves a bad taste and I don’t want to order a more expensive item and have him decide to substitute it with something else.

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**DeathCougar** · 03-22-2009, 04:55 PM

Does he still plan on sending the other flange? If so, I would say you really don't have much to complain about. Parts usually take about a week to ship, from most places. So you didn't really wait too long there.

And he did promptly answer your emails and questions. If he still plans on shipping the correct part when it comes in, without charging you more, I would say you are set. If not, then you have something to complain about.

You must keep in mind suppliers often don't inform their customers of parts that are backordered. So, Scott was likely not informed this part was on backorder until you contacted him, and he then contacted his supplier. Did his website say the parts were in stock and would shop same day? I have never ordered from them so I don't know their specific policy.

jhershner11@mac.com · 03-22-2009, 05:07 PM

Jeeze....Does't seem like you have much to complain about. He did his best to at least get you part of your order so you could get started, and answerd your email promptly. Plus didn't charge you extra for the shipping. Now you want to go on a internationally recognized forum and publicly bash him. Thats a big deal for such a small inconvience.

fastkevman · 03-22-2009, 06:01 PM

Hey Jacknife let me give you some advice.
Communication is key to any transaction and it does no good to communicate with us, you should be communicating with Scott.
Also, this is a very political site (as are most social areas), if you pick on someone that the majority likes they will not take your side even if you are right.....so its best to not bring that negativity towards yourself.

My best advice on this subject would be to try and work this out with Scott and my stance on dealing is, if the deal goes well I communicate positively on that entity's behalf (vendor, store, or just some guy selling his stuff) for everyone to know.......no negativity to deal with, and if a deal goes bad I try and work it out and keep it to myself......that way I don't have to deal with people sticking up for somebody just cause they like them.

Its life, it ain't always fair or right!

85excab · 03-22-2009, 06:04 PM

its just a trailgear flange, they are a vendor for them. if u ordered it straight from trail-gear, it might of gotten there sooner.

JasonWin · 03-22-2009, 06:06 PM

ya know if it wasn't for the last two paragraphs I would of thought this was a good review...

86Toyrunna · 03-22-2009, 06:30 PM

IMO if your ordering a trail-gear or marlin product.. or any product for that matter.. get it direct from them. if you fo that way theres no middle man, and if there is a problem with something you can get it taken care of with a bit of ease. when i purchased my SAS kit from trail gear they shorted me a few bushings and i had a damaged ball joint, i gave them a call and no questions asked they sent me the replacement ball joint and the other bushings free of charge with a hand full of stickers.

ScottyC · 03-23-2009, 04:12 PM

Mark here is a cut and paste of the last email I sent you on March 14th and the last time I heard from you:

Mark,
I apologize that I missed the first email. It ended up in my junk folder for some reason and I rarely look at that folder. In the future, please call me at the shop. I can get things handled MUCH faster that way.970-420-4198.

The flange that shipped did not have a dust shield, because they are back ordered still. I sent you one out without the dust shield because I didn't want you to have to wait another week or two for one to come in. I also didn't charge you for shipping on the order which saved you an additional $14.99 on the order total. I hope that makes sense.

If you absolutely need one with a dust shield you can easily just move the old dust shield from your old flange over. It just presses off and on each flange.

If you want to discus this more, please give me a call at 970-420-4198

Thanks for your business,
Scotty

To be honest, I am a little in shock about this post to begin with. Especially since you never called me to ask about getting a dust shield out to you.

As stated, you received free shipping on the flange because of the delay and backorder. I guess i just don't understand what else I could have done to satisfy you short of giving you the flange for free altogether.

If you want to call me to talk about it, please do. 970-420-4198.

BigBluePile · 03-23-2009, 05:32 PM

Trust me Scotty, there's a lot of us that were WTF?

scuba · 03-23-2009, 10:44 PM

Quote:

Originally Posted by BigBluePile

Trust me Scotty, there's a lot of us that were WTF?

X2!!

toyospearo · 03-24-2009, 12:32 AM

To whom it may concern.
I am many states away from Scott from Addicted Offroad. I have never met him and I do not know him.
I called Scott with a myriad of questions regarding my SAS. Not only did he take the time to explain the process, cost, pros and cons he went into great detail about what it was I was up against. All this and at the same time he was SUPER nice. It is clear and evident he is very passionate about his business, wheeling , fabrication, and Toyotas. It is in my humble opinion if a guy takes a chunk of time out of his busy day to help a total stranger he doesn't know from Adam, he is a straight up guy running a straight up business. Furthermore, I wouldn't hesitate for a second to order parts from him. In fact when the time comes I will be ordering from him!
I am skeptical about this thread and like a few of the posts suggest there is another side to the story.
Keep up the great work Scott and thanks again for all your help!

JackKnife · 03-24-2009, 12:41 PM

So, I am the ass because I simply wanted exactly what I ordered? Simply put, I ordered a flange with dust shield. I received one without. As you can see with Scotty's email, he told me to reuse my old one. To me this implies that the dust shield isn't coming. If you bought a tire and wheel, got only the tire, and was told to just reuse your old wheel would you be happy? I doubt it.

Scotty, I got free shipping because that is what your checkout system gave me. It was nothing special just for me. If free shipping was a mistake, you should have let me know before you processed the order. I get free shipping on over 90% of what I order online, so not being charged doesn't send up any red flags on my end. Were you thinking, "Oh, I got screwed on shipping, so I'll send a cheaper product out to make up some of the cost."? That's what it seems like to me.

I am not picking on Scotty. I left a review displaying both the good and bad that I experienced. That is what this forum is put here for. It is up to future purchasers to make their own decisions.

**DeathCougar** · 03-24-2009, 12:51 PM

Sounds to me like he sent you one to expedite the issue, and is still planning on shipping one to you when it comes it, rather than make you wait 2 weeks without your rig. Your analogy is not correct in this situation in my opinion. If you bought a wheel and tire, and the shop did not have the wheel in stock but instead supplied you with a different wheel to get you on the road until the correct wheel came in, I would say they are doing the best they can given the circumstances.

okie81 · 03-24-2009, 01:18 PM

Quote:

Originally Posted by fastkevman

Also, this is a very political site (as are most social areas), if you pick on someone that the majority likes they will not take your side even if you are right.....so its best to not bring that negativity towards yourself.

Right or wrong, the guy is allowed an opinion. Although he may have construed this transaction the wrong way, he should be free to post his opinion on this site without regard to what "side" people may take.

just my .02

**DeathCougar** · 03-24-2009, 01:22 PM

Quote:

Originally Posted by okie81

Right or wrong, the guy is allowed an opinion. Although he may have construed this transaction the wrong way, he should be free to post his opinion on this site without regard to what "side" people may take.

just my .02

Agreed. And I don't think he is "an ass" for having his own opinion. Most of us are just trying to help show how this situation is a little more exagerated than in reality.

**waskillywabbit** · 03-24-2009, 03:53 PM

Communication is a two way street and is not solely the responsibility of the vendor.

JackKnife · 03-24-2009, 06:09 PM

Quote:

Originally Posted by waskillywabbit

Communication is a two way street and is not solely the responsibility of the vendor.

Exactly. However, the vendor is the one who chose not to communicate. If his intention was to send the dust shield later, he never stated this. He never informed me that he was going to send an alternate part than the one I ordered. From the communication that I received, I believe that his intention was to not send a dust shield because he felt that I saved enough money on shipping in his opinion.

BigBluePile · 03-24-2009, 06:12 PM

That's not what I gathered from Scotty's reply to YOU, but OK.

JackKnife · 03-24-2009, 06:13 PM

Quote:

Originally Posted by DeathCougar

Your analogy is not correct in this situation in my opinion. If you bought a wheel and tire, and the shop did not have the wheel in stock but instead supplied you with a different wheel to get you on the road until the correct wheel came in, I would say they are doing the best they can given the circumstances.

Actually, my analogy is quite correct. He didn't send a replacement dust shield. He told me to use my old one.

Of course, I realize that the dust shield is optional, unlike a wheel. However, the analogy is valid from the standpoint that I didn't get everything I ordered.

JackKnife · 03-24-2009, 06:15 PM

Quote:

Originally Posted by BigBluePile

That's not what I gathered from Scotty's reply to YOU, but OK.

I will admit that there may be a misunderstanding. However, I am pretty sure I am correct.

fastkevman · 03-24-2009, 06:41 PM

Quote:

Originally Posted by waskillywabbit

Communication is a two way street and is not solely the responsibility of the vendor.

Although this is true, I believe that more of the communication responsibility lies with the vendor.
I purchase a lot of parts and equipment for the company I work for and I spoil myself quite a bit.......whether its parts for my employer or parts for my rig, if you want my continued business you will treat me well and be very forthcoming with even the most minuscule issue and how you are going to make good on it.
The bottom line is the best way to hurt a bad vendor is to not spend your money there!
There are plenty of places to spend ones money.
I always remember good service, always, and it is rewarded with future purchases.
At work I make it a point to remind even my very best vendors that the competition is always after me to make a change and if my employer does not get great products at great prices with great service that I don't care how long we have been doing business, they are out and once you're out, its extremely difficult to get back in!
I still contest though that if I deal with a company that every one of you have had good dealings with and I don't, for whatever reason, it does nothing to try and resolve it with people who have no investment in the matter and cannot relate.
If Jacknifes goal is to get this off his chest and vent....great, if its to get the part he wants he should have simply dealt with Scott and left it at that, that's my opinion.......which is worth about .02 and some lint.

Houston5 · 03-24-2009, 06:54 PM

Scotty has answered a number of My ?'s with out a problem.Just Buy A Jeep an you will not have to deal with him anymore!!

fastkevman · 03-24-2009, 07:04 PM

Quote:

Originally Posted by Houston5

Scotty has answered a number of My ?'s with out a problem.Just Buy A Jeep an you will not have to deal with him anymore!!

Addicted sells parts for Toyotas and Jeeps.

89silverpu · 03-24-2009, 07:05 PM

Quote:

Originally Posted by Houston5

Scotty has answered a number of My ?'s with out a problem.Just Buy A Jeep an you will not have to deal with him anymore!!

Wow...thats the best advice I've heard on this site to date.....

Houston5 · 03-24-2009, 07:39 PM

I know the sell both but look at what is in Scotty's Garage.I just don't feel it was right to bash a good vendor until all the details are worked out I could understand if he left you without a part to get your rig on the road.

03-22-2009, 05:07 PM	#3 (permalink)
jhershner11@mac.com Registered User Join Date: Feb 2009 Posts: 29	Jeeze....Does't seem like you have much to complain about. He did his best to at least get you part of your order so you could get started, and answerd your email promptly. Plus didn't charge you extra for the shipping. Now you want to go on a internationally recognized forum and publicly bash him. Thats a big deal for such a small inconvience. __________________ jhersh

03-22-2009, 06:01 PM	#4 (permalink)
fastkevman Registered User Join Date: Aug 2007 Location: Pennsylvania Posts: 708	Hey Jacknife let me give you some advice. Communication is key to any transaction and it does no good to communicate with us, you should be communicating with Scott. Also, this is a very political site (as are most social areas), if you pick on someone that the majority likes they will not take your side even if you are right.....so its best to not bring that negativity towards yourself. My best advice on this subject would be to try and work this out with Scott and my stance on dealing is, if the deal goes well I communicate positively on that entity's behalf (vendor, store, or just some guy selling his stuff) for everyone to know.......no negativity to deal with, and if a deal goes bad I try and work it out and keep it to myself......that way I don't have to deal with people sticking up for somebody just cause they like them. Its life, it ain't always fair or right! __________________ 1993 Pickup DLX extracab 4x4, V6, 5spd Warn front bumper w./ Hella 500's & shackles Custom rear bumper w./ 4" Hella's & shackles Custom grille Summit wheels 31" BFG A/T's Bilsteins 4Runner bucket seats & SR5 "stacker" console Pioneer/Polk/Kicker system 2.25" Flowmaster 1997 4Runner SR5 4x4, V6, Auto Pioneer/Polk/Kicker system '07 4Runner wheels

03-22-2009, 06:04 PM	#5 (permalink)
85excab Registered User Join Date: Jan 2009 Location: Grand Junction, Co Posts: 458	its just a trailgear flange, they are a vendor for them. if u ordered it straight from trail-gear, it might of gotten there sooner. __________________ i drive by brail. Rock Solid Motorsports http://www.rocksolidmotorsports.net/ http://www.lunatic4x4.org/forums/forumdisplay.php?f=45

03-22-2009, 06:30 PM	#7 (permalink)
86Toyrunna Registered User Join Date: Oct 2008 Location: B-TOWN, ORYGUN Posts: 431	IMO if your ordering a trail-gear or marlin product.. or any product for that matter.. get it direct from them. if you fo that way theres no middle man, and if there is a problem with something you can get it taken care of with a bit of ease. when i purchased my SAS kit from trail gear they shorted me a few bushings and i had a damaged ball joint, i gave them a call and no questions asked they sent me the replacement ball joint and the other bushings free of charge with a hand full of stickers. __________________ current: 1986 4Runner, Rebuilt 22RE with engnbldr HP head, cam'd, battery/intake swap, SASed, 5.29s, detroit rear, 35in MTRs, trussed and armored axles, marlin HD clutch, soon to be dual cased, TG rear bumper, Best mod todate CHROME METAL SR5 DOOR HANDLES, thats whats up RIP: 1985 Standard Cab SR5 pickup, add-a-leafs and shackels, 33" BFGs, it died a horrible death (50mph roll over) DD: 2006 Scion Tc w/TRD Supercharge and TRD stainless cat-back exhaust

03-23-2009, 04:12 PM	#8 (permalink)
ScottyC Registered User Join Date: Aug 2006 Location: Windsor/Greeley, CO Posts: 1,179	Mark here is a cut and paste of the last email I sent you on March 14th and the last time I heard from you: Mark, I apologize that I missed the first email. It ended up in my junk folder for some reason and I rarely look at that folder. In the future, please call me at the shop. I can get things handled MUCH faster that way.970-420-4198. The flange that shipped did not have a dust shield, because they are back ordered still. I sent you one out without the dust shield because I didn't want you to have to wait another week or two for one to come in. I also didn't charge you for shipping on the order which saved you an additional $14.99 on the order total. I hope that makes sense. If you absolutely need one with a dust shield you can easily just move the old dust shield from your old flange over. It just presses off and on each flange. If you want to discus this more, please give me a call at 970-420-4198 Thanks for your business, Scotty To be honest, I am a little in shock about this post to begin with. Especially since you never called me to ask about getting a dust shield out to you. As stated, you received free shipping on the flange because of the delay and backorder. I guess i just don't understand what else I could have done to satisfy you short of giving you the flange for free altogether. If you want to call me to talk about it, please do. 970-420-4198. __________________ Scotty http://www.addictedoffroad.com/ 970-420-4198 Toyota Winch bumpers on SALE! Last edited by ScottyC; 03-23-2009 at 04:47 PM.

03-24-2009, 12:32 AM	#11 (permalink)
toyospearo Registered User Join Date: May 2008 Location: way way nor cal Posts: 1,588	To whom it may concern. I am many states away from Scott from Addicted Offroad. I have never met him and I do not know him. I called Scott with a myriad of questions regarding my SAS. Not only did he take the time to explain the process, cost, pros and cons he went into great detail about what it was I was up against. All this and at the same time he was SUPER nice. It is clear and evident he is very passionate about his business, wheeling , fabrication, and Toyotas. It is in my humble opinion if a guy takes a chunk of time out of his busy day to help a total stranger he doesn't know from Adam, he is a straight up guy running a straight up business. Furthermore, I wouldn't hesitate for a second to order parts from him. In fact when the time comes I will be ordering from him! I am skeptical about this thread and like a few of the posts suggest there is another side to the story. Keep up the great work Scott and thanks again for all your help! __________________ 94 Ext. cab 22re Aussied, 4.88's, SAS,ed, FLATBED, Old Man Emu rear leafs w/TG 5.5" shackles, TG sliders, LC Header, Marlin super HD clutch, 32's- Swamper TSL's- RC rims, Badland Bumper, lifted, lighted, LED'ed, Warned, alternatored (LC High ouput), Hammed, gusseted, trussed, etc, etc... My build thread http://www.yotatech.com/f152/great-w...ck-sas-164531/ My Flatbed build thread http://www.yotatech.com/f88/toyospea...-build-191787/ Last edited by toyospearo; 03-24-2009 at 12:40 AM.

03-24-2009, 12:41 PM	#12 (permalink)
JackKnife Registered User Join Date: Dec 2005 Location: Phoenix, AZ Posts: 148	So, I am the ass because I simply wanted exactly what I ordered? Simply put, I ordered a flange with dust shield. I received one without. As you can see with Scotty's email, he told me to reuse my old one. To me this implies that the dust shield isn't coming. If you bought a tire and wheel, got only the tire, and was told to just reuse your old wheel would you be happy? I doubt it. Scotty, I got free shipping because that is what your checkout system gave me. It was nothing special just for me. If free shipping was a mistake, you should have let me know before you processed the order. I get free shipping on over 90% of what I order online, so not being charged doesn't send up any red flags on my end. Were you thinking, "Oh, I got screwed on shipping, so I'll send a cheaper product out to make up some of the cost."? That's what it seems like to me. I am not picking on Scotty. I left a review displaying both the good and bad that I experienced. That is what this forum is put here for. It is up to future purchasers to make their own decisions. __________________ 1989 4Runner - 3.0 V6 5-speed, CS144 190 amp alternator, 285/75-16 cheap Dakota tires, Marlin Crawler dual transfercase w/4.7 gears in rear, rear ARB locker, ball joint spacers, hybrid stock/1 ton rear springs, 2" body/drivetrain lift, Budbuilt crossmember and skidplate, Surco roof rack

03-24-2009, 03:53 PM	#16 (permalink)
waskillywabbit Super Moderator-Sponsoring Member Staff Join Date: Jul 2003 Location: Tuscaloosa, AL Posts: 14,559	Communication is a two way street and is not solely the responsibility of the vendor. __________________ WabFab Off-Road, LLC MySpace Twitter Facebook 7th Annual South East 4Runner Jamboree, 2010 The toughest part of a Jeep is the chick driving it. WabFab Off-Road 4th Anniversary Sale

03-24-2009, 06:54 PM	#22 (permalink)
Houston5 Registered User Join Date: Feb 2009 Location: JAX,FL Posts: 21	Scotty has answered a number of My ?'s with out a problem.Just Buy A Jeep an you will not have to deal with him anymore!!

03-24-2009, 07:39 PM	#25 (permalink)
Houston5 Registered User Join Date: Feb 2009 Location: JAX,FL Posts: 21	I know the sell both but look at what is in Scotty's Garage.I just don't feel it was right to bash a good vendor until all the details are worked out I could understand if he left you without a part to get your rig on the road.

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