Can you believe this happened to my TJM? *pics*
07-31-2006, 08:47 AM
#21
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yeah i cant wait to install my lockright when it comes in this week. Im going to ask my bro what he can do.. he is good with metal and I could talk to him about making some custom front bumpers later
07-31-2006, 09:07 AM
#22
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Originally Posted by Intrepid
He also bashed his mounts on rocks, which caused them to bend in, so he might have a hard time getting new mounts to fit. Hopefully he can twist the bumper back up, mod the mounts (drill new holes or lengthen existing) and bob the wings, which should alleviate the problem. What he didn't mention is that he had my fat a$$ riding with him since my steering crapped out the first day. 
I think he should call TJM and complain about the quality, worse thing to happen is they tell him to shove off.
I spotted him over high blues, plus low to mid blacks. He ran Rattler, Drumstick, Whompum, part of Pick Your Poison, Muddy Pipline Bypass, Woodpecker, Rock Swamp, Chicken Run, plus a smattering of mid to low blue and green to get between them. He did awesome, that thing is definitely not a mall wheeler anymore and it is definitely time for a new rear bumper!
I think he should call TJM and complain about the quality, worse thing to happen is they tell him to shove off.I spotted him over high blues, plus low to mid blacks. He ran Rattler, Drumstick, Whompum, part of Pick Your Poison, Muddy Pipline Bypass, Woodpecker, Rock Swamp, Chicken Run, plus a smattering of mid to low blue and green to get between them. He did awesome, that thing is definitely not a mall wheeler anymore and it is definitely time for a new rear bumper!
true, i had heath's fat ass (
) , his brother's fat ass and another club member's fat ass in there... combined with mine, id guess we were nearing 900-1000 extra pounds 
it should be said that heath is a GREAT spotter. i trusted him completely and made it out on good lines using my armor in the best way.
it is definitely time for a new rear bumper.. i hit the drivers side so bad that it now sits crooked
ill keep ya posted on how it goes.
Last edited by lee; 07-31-2006 at 09:11 AM.
08-17-2006, 06:42 PM
#23
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UPDATE
well, i wrote them a nice letter and discussed it with jason burtman (from who i bought the bumper) and he helped me tremendously. I have to say, I am weary of ever falsely praising online vendors, but Jason went above and beyond for me. He is a good guy, and really stuck his neck out. If you are interested in his products (he runs Burtman Industries -- http://www.burtmanindustries.com) don't fear, he stands behind his customers and will be there for you if something goes awry.
anyway, he helped me out a lot. i spelled out my case to tjm, and long story short they recognize that i am a supportive, loyal customer. Though they do not believe the bumper ends being aesthetic is a problem, they do believe that making their customers happy is important, and they did explain that they do not design their bumpers to be run by a 4runner that is out of OEM spec, esp with regard to swaybars being disconnected.
So they have been very generous and decided to give me a brand spanking new T-17 for free.
Anyway, I wanted to let you all know that TJM does support their customers and despite my surprise at the interference issue, it is a quality product that is worth your money.
well, i wrote them a nice letter and discussed it with jason burtman (from who i bought the bumper) and he helped me tremendously. I have to say, I am weary of ever falsely praising online vendors, but Jason went above and beyond for me. He is a good guy, and really stuck his neck out. If you are interested in his products (he runs Burtman Industries -- http://www.burtmanindustries.com) don't fear, he stands behind his customers and will be there for you if something goes awry.
anyway, he helped me out a lot. i spelled out my case to tjm, and long story short they recognize that i am a supportive, loyal customer. Though they do not believe the bumper ends being aesthetic is a problem, they do believe that making their customers happy is important, and they did explain that they do not design their bumpers to be run by a 4runner that is out of OEM spec, esp with regard to swaybars being disconnected.
So they have been very generous and decided to give me a brand spanking new T-17 for free.
Anyway, I wanted to let you all know that TJM does support their customers and despite my surprise at the interference issue, it is a quality product that is worth your money.
Last edited by lee; 08-17-2006 at 06:44 PM.
08-17-2006, 08:15 PM
#26
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awesome, :bigclap: great job there Jason, 
:bigclap: and a great job goes out to TJM, that is real "customer service" with all involved. I just wish other business would follow thier lead.
:bigclap: and a great job goes out to TJM, that is real "customer service" with all involved. I just wish other business would follow thier lead.
08-17-2006, 08:17 PM
#27
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They are cool. I bought my T-13 second hand and wanted the owners manual and some stickers. I shot off an emial and they sent me a box by UPS with the book, tons or decals and a hat!
Lamm
Lamm
08-17-2006, 08:59 PM
#28
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NICE..What a display of care for the customers.
I give a hand to jason and TJM for providing customer service that is few and far between. There are very few business and or manufacturers that would do this. That is the way to run a business thats sucessful. Although i have never purchased from Jason i would not hesitate for a second after seeing what he does for his customers.
From someone who has worked at major retailers this is something that i wish i could do for people but I can't. It really shows how important small businesses are.
I give a hand to jason and TJM for providing customer service that is few and far between. There are very few business and or manufacturers that would do this. That is the way to run a business thats sucessful. Although i have never purchased from Jason i would not hesitate for a second after seeing what he does for his customers.
From someone who has worked at major retailers this is something that i wish i could do for people but I can't. It really shows how important small businesses are.
08-17-2006, 09:50 PM
#29
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There are very few business and or manufacturers that would do this. That is the way to run a business thats sucessful.
Im planning on a small purchase here in the next few days (maybe a a few weeks) Jason will have another customer
08-18-2006, 04:47 AM
#31
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Just keep in mind though that if you are running larger than stock tires an/or no swaybars, you should consider shortening those sidewings to avoid this issue.
08-18-2006, 05:11 AM
#32
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Originally Posted by lee
Though they do not believe the bumper ends being aesthetic is a problem...
Originally Posted by lee
they did explain that they do not design their bumpers to be run by a 4runner that is out of OEM spec, esp with regard to swaybars being disconnected.
They did the right thing though, so good for them
