Marlin Crawler
06-22-2009, 04:01 PM
#41
Registered User
x2 on what Brian said, Monday has to be a killer for the online sales dep. I know I almost order stuff on the weekends, Friday being payday and all 
Should have an order update tomorrow
Should have an order update tomorrow
06-24-2009, 10:24 AM
#42
Registered User
So I called Marlin crawler today since I noticed they still havent billed me, turns out the site only got the last 4 number of my card haha.
Well after that was fixed about 10 min later they call back and ask me for the year and stuff.
Ive heard of people never getting through but when i called, they picked up on the 2nd ring, guess i was lucky.
The customer service there is great. Said they were going to ship my clutch kit out today, sweet.
Well after that was fixed about 10 min later they call back and ask me for the year and stuff.
Ive heard of people never getting through but when i called, they picked up on the 2nd ring, guess i was lucky.
The customer service there is great. Said they were going to ship my clutch kit out today, sweet.
08-08-2009, 11:37 AM
#45
Registered User
Marlin Crawler
Does any1 know what the deal is with marlin crawler?? i ordered a hd shifter seat and socket 2 weeks ago and i decided to check their sight and it still says pending? and hasnt taken the money out of my bank account yet..i cant call them cuz their closed on saterdays...but does any1 know if their backed up or somethin? seems like a rather simple order, fits in an envelop right?
08-08-2009, 11:49 AM
#48
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dude i dont know but i keep hearing more and more that they are droppin the ball on orders and people havent been to happy. i personaly have not had any issuse with em, though i feel there freight charges are WAY high on large items compared to other places like TG or allpro
08-08-2009, 12:16 PM
#49
Registered User
I ordered the hd shifter seat from them too and it took almost 2 weeks to get. I sent a few emails too and didn't get a response until after the parts showed up.
Hopefully its because they are backed up and busy
Hopefully its because they are backed up and busy
08-08-2009, 04:22 PM
#53
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08-09-2009, 08:46 AM
#54
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it would seem that marlin has slowed down a bit in the past month or so, but i find thier products to be wroth...in my opinon i would place marlin on the top of the list for parts qaulity.also i can say that their customer service has greatly increased in the past year. lastly i find their new website to glicthy and have spoken to them about it. so when ordering from them i find it best to call.
Last edited by LTrunner; 08-09-2009 at 08:47 AM.
08-10-2009, 05:31 AM
#56
Registered User
My biggest issue with them is that things are frequently on back order, sometimes for months. I think their parts are the best, but you can only wait so long...
It does seem like people often have trouble getting a response from them, too. I think calling is the best, but if they don't respond to pm's, post in the "product support" section of the forum, and you'll get a response in a couple days.
It does seem like people often have trouble getting a response from them, too. I think calling is the best, but if they don't respond to pm's, post in the "product support" section of the forum, and you'll get a response in a couple days.
08-21-2009, 08:18 PM
#57
Registered User
update, i finally got through the weird prob i was having with registering with them, and i shot em an email about it, got a reply the next day, said he didint understand why it hadent been processed yet and he went ahead and completed the order and shipped it fedex instead of usps so it should be here like mon, im pretty happy now 
01-05-2010, 08:19 AM
#58
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Marlin Crawler
I will never by another thing from Marlin Crawler.
Ordered parts last Tuesday, was told they left thursday (Brenon said thursday he would call me as soon as they left and never did) called monday brenon said they had left last thursday, called today(tuesday) they were still sitting there on there shipping shelf
Hard to do buisness with a company that flat out lies to you
My only winter vehicle is broke down and I am driving my mustang with no top 60 miles to work in -22 degree weather
Makes me mad as hell
01-05-2010, 08:32 AM
#59
Registered User
I had an issue with them regarding one of their clutches. I ordered one for my 22re and they sent me one for a v6. There I was, middle of nowhere, post office 20 miles away, tranny on the floor and the WRONG CLUTCH. So, I call and they say "says 22re right here" I said, yes, thats what I need and thats not what I got. They overnighted me the right clutch and filled the box with stickers and a T shirt. They made things right fast enough and apologized and handled it that minute.
That was the only problem I ever had with Marlin.
That was the only problem I ever had with Marlin.
01-05-2010, 04:26 PM
#60
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I will never by another thing from Marlin Crawler.
Ordered parts last Tuesday, was told they left thursday (Brenon said thursday he would call me as soon as they left and never did) called monday brenon said they had left last thursday, called today(tuesday) they were still sitting there on there shipping shelf
Hard to do buisness with a company that flat out lies to you
My only winter vehicle is broke down and I am driving my mustang with no top 60 miles to work in -22 degree weather
Makes me mad as hell
