Canadian tacoma 01-04 owner read this
02-20-2009, 12:54 PM
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Canadian tacoma 01-04 owner read this
Subject: Advanced Notification on Customer Satisfaction Campaign 917 – Warranty Coverage Extension for Tacoma Frame Rust Corrosion Perforation
For your advanced information, TCI will be initiating a Customer Satisfaction Campaign 917 on certain 2001 through 2004 Model Year Tacoma vehicles to extend the warranty coverage for perforation of the vehicle’s frame caused by rust corrosion.
In order to receive the warranty extension, customers must bring in their vehicle to an authorized Toyota dealer for inspection and to have a Corrosion-Resistant Treatment applied to the frame and (where necessary) any frame repairs performed.
Q1: What is the condition?
A1: Toyota has received reports regarding a number of 2001 through 2004 model year Tacoma vehicles exhibiting excessive rust corrosion to the frame, causing perforation of the metal.
Q1a: What is the cause of this condition?
A1a: The frames on a number of vehicles may not have adequate corrosion-resistant protection. This combined with prolonged exposure to road salts and other environmental factors may contribute to the development of excessive rust corrosion in the frames of some vehicles. This is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Q2: What is Toyota going to do?
A2: Although the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first), we at Toyota care about the customer’s overall experience and confidence in their vehicle. To assure our customers that we stand behind the product, we will extend the warranty coverage, for a total of fifteen years/unlimited mileage from the vehicle’s in-service date, on the vehicle’s frame for this specific condition, subject to the terms and conditions outlined in the owner notification letter.
Q3: Is it a safety issue?
A3: No. All iron based metallic material will eventually rust. This issue is related to inadequate corrosion-resistance protection, therefore, we believe this is a long term durability issue.
Q4: Is this a recall?
A4: No. This is an extension of the warranty coverage on 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion. This warranty extension, subject to certain conditions, will be provided for a period of 15 years with no mileage limitation from the vehicle’s in-service date, for this specific condition.
Q5: Why is Toyota launching this Customer Satisfaction Campaign?
A5: We at Toyota care about the customer’s overall experience with and confidence in their vehicle. To assure our customers that we stand behind the product, we are providing, subject to certain terms and conditions detailed in the Owner’s letter, an extension of the warranty coverage on certain 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion.
Q6: What are some of the terms and conditions of the Warranty Extension?
A6: In order for the warranty enhancement to apply, the customer must bring the vehicle to a Toyota dealer before October 31, 2010. The dealer will inspect the condition of the frame and apply a corrosion-resistant treatment at no charge to the customer. Owners of affected vehicles will receive the details of this program in the owner notification.
Q7: Does this Customer Satisfaction Campaign apply to rusted body panels?
A7: No. This Customer Satisfaction Campaign only applies to the frame of certain 2001 to 2004 model year Tacoma vehicles.
Q8: Are 1995 to 2000 model year Tacomas covered under this program?
A8: No. Toyota launched a Customer Support Program in early 2008 for 1995 to 2000 model year Tacoma vehicles.
Q9: Are there any other Toyota or Lexus models included in this program?
A9: No. This Warranty Enhancement only applies to 2001 to 2004 Model Year Tacoma vehicles.
Q10: What is Toyota’s standard rust perforation warranty coverage for the frame?
A10: Under the Toyota New Vehicle Warranty, the frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first). This is typical practice in the automotive industry.
Q11: When did you learn about this condition?
A11: We began to investigate this issue in 2001 through 2004 trucks in the first quarter of 2008.
Q12: What is involved in the corrosion-resistant treatment?
A12: Any Toyota dealership will inspect the condition of the vehicle’s frame and apply a corrosion-resistant treatment. The treatment will be applied to both external and internal surfaces of the frame to enhance the corrosion protection of the Tacoma’s frame.
Q13: How long will the corrosion-resistant treatment take?
A13: The treatment process is an overnight process. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time. During the corrosion-resistant treatment process, however, the Toyota dealer will arrange for a complimentary loaner vehicle for the customer’s use at no charge while the vehicle is being treated.
Q14: What is the warranty on the corrosion-resistant treatment?
A14: The frame on Tacoma vehicles included in this program will be covered by the warranty enhancement. The enhancement, subject to the terms and conditions outlined in the owner notification letter, is for a period of 15 years with no mileage limitations from the vehicle’s in service date for perforation of the vehicle’s frame caused by rust corrosion.
Q15: What if a vehicle has already experienced this condition?
A15: Any Toyota dealer will inspect the vehicle’s frame and apply the corrosion-resistant treatment if the frame is not perforated due to this condition. If the inspection of the vehicles confirms excessive rust corrosion to the frame causing perforation of the metal, Toyota will, at its option, either repair or repurchase the vehicle.
Q16: What is Toyota going to do if perforation of the vehicle’s frame caused by rust corrosion is found?
A16: Upon confirmation, Toyota will, at its option, either repair or repurchase the vehicle.
Q17: Is there any special consideration in the case of vehicle repurchase?
A17: In the case of repurchase, Toyota Canada will reimburse the customer for the value of their vehicle up to 1.5 times the Canadian Black Book® Suggested Retail Value or at original MSRP when the vehicle was purchased, whichever is lower. The vehicle will be assessed as a vehicle in excellent condition regardless of the vehicle’s actual condition; however, a deduction will be made for moderate damage and/or missing components. Owners will receive detailed information about the terms and conditions for this program in the owner notification.
Q18: Why did the repurchase formula change?
A18: Overall the formula in the event of vehicle repurchase did not change. However, as the vehicles involved in this program are newer vehicles, the repurchase formula takes that factor into consideration and continues to provide fair compensation to our customers without exceeding the Manufacturer’s Suggested Retail Price.
Q19: Which and how many vehicles are eligible?
A19: Only certain 2001 through 2004 model year Tacoma vehicles are eligible for this program. There are approximately 9,000 vehicles eligible in Canada.
Q20: How many reports regarding this condition has TCI received?
A20: We’ve been contacted by a relatively small number of customers out of the sales of approximately 9,000 vehicles.
Q21: Have there been any accidents reported related to this condition?
A21: No. There have been no accidents reported which relate to this condition.
Q22: What if a customer has previously paid for the repair of the vehicle’s frame for this specific condition as it applies to their 2001 through 2004 model year vehicle?
A22: If a customer has previously paid for repair of the frame on a vehicle for this specific condition, they should contact the Toyota Information Centre at 1-888-TOYOTA-8 (1-888-869-6828) for reimbursement consideration.
Q23: When will owners be notified?
A23: Owners of the vehicles eligible for this Customer Satisfaction Campaign will receive a notification by first class mail beginning in February 2009. The letters will be sent over a period of time, so owners should not be concerned if they do not receive their notification immediately. However, the owner of an affected vehicle who has not yet received his or her notification letter may contact their dealership if they have any questions or concerns.
Subject: Advanced Notification on Customer Satisfaction Campaign 917 – Warranty Coverage Extension for Tacoma Frame Rust Corrosion Perforation
For your advanced information, TCI will be initiating a Customer Satisfaction Campaign 917 on certain 2001 through 2004 Model Year Tacoma vehicles to extend the warranty coverage for perforation of the vehicle’s frame caused by rust corrosion.
In order to receive the warranty extension, customers must bring in their vehicle to an authorized Toyota dealer for inspection and to have a Corrosion-Resistant Treatment applied to the frame and (where necessary) any frame repairs performed.
Q1: What is the condition?
A1: Toyota has received reports regarding a number of 2001 through 2004 model year Tacoma vehicles exhibiting excessive rust corrosion to the frame, causing perforation of the metal.
Q1a: What is the cause of this condition?
A1a: The frames on a number of vehicles may not have adequate corrosion-resistant protection. This combined with prolonged exposure to road salts and other environmental factors may contribute to the development of excessive rust corrosion in the frames of some vehicles. This is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Q2: What is Toyota going to do?
A2: Although the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first), we at Toyota care about the customer’s overall experience and confidence in their vehicle. To assure our customers that we stand behind the product, we will extend the warranty coverage, for a total of fifteen years/unlimited mileage from the vehicle’s in-service date, on the vehicle’s frame for this specific condition, subject to the terms and conditions outlined in the owner notification letter.
Q3: Is it a safety issue?
A3: No. All iron based metallic material will eventually rust. This issue is related to inadequate corrosion-resistance protection, therefore, we believe this is a long term durability issue.
Q4: Is this a recall?
A4: No. This is an extension of the warranty coverage on 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion. This warranty extension, subject to certain conditions, will be provided for a period of 15 years with no mileage limitation from the vehicle’s in-service date, for this specific condition.
Q5: Why is Toyota launching this Customer Satisfaction Campaign?
A5: We at Toyota care about the customer’s overall experience with and confidence in their vehicle. To assure our customers that we stand behind the product, we are providing, subject to certain terms and conditions detailed in the Owner’s letter, an extension of the warranty coverage on certain 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion.
Q6: What are some of the terms and conditions of the Warranty Extension?
A6: In order for the warranty enhancement to apply, the customer must bring the vehicle to a Toyota dealer before October 31, 2010. The dealer will inspect the condition of the frame and apply a corrosion-resistant treatment at no charge to the customer. Owners of affected vehicles will receive the details of this program in the owner notification.
Q7: Does this Customer Satisfaction Campaign apply to rusted body panels?
A7: No. This Customer Satisfaction Campaign only applies to the frame of certain 2001 to 2004 model year Tacoma vehicles.
Q8: Are 1995 to 2000 model year Tacomas covered under this program?
A8: No. Toyota launched a Customer Support Program in early 2008 for 1995 to 2000 model year Tacoma vehicles.
Q9: Are there any other Toyota or Lexus models included in this program?
A9: No. This Warranty Enhancement only applies to 2001 to 2004 Model Year Tacoma vehicles.
Q10: What is Toyota’s standard rust perforation warranty coverage for the frame?
A10: Under the Toyota New Vehicle Warranty, the frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first). This is typical practice in the automotive industry.
Q11: When did you learn about this condition?
A11: We began to investigate this issue in 2001 through 2004 trucks in the first quarter of 2008.
Q12: What is involved in the corrosion-resistant treatment?
A12: Any Toyota dealership will inspect the condition of the vehicle’s frame and apply a corrosion-resistant treatment. The treatment will be applied to both external and internal surfaces of the frame to enhance the corrosion protection of the Tacoma’s frame.
Q13: How long will the corrosion-resistant treatment take?
A13: The treatment process is an overnight process. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time. During the corrosion-resistant treatment process, however, the Toyota dealer will arrange for a complimentary loaner vehicle for the customer’s use at no charge while the vehicle is being treated.
Q14: What is the warranty on the corrosion-resistant treatment?
A14: The frame on Tacoma vehicles included in this program will be covered by the warranty enhancement. The enhancement, subject to the terms and conditions outlined in the owner notification letter, is for a period of 15 years with no mileage limitations from the vehicle’s in service date for perforation of the vehicle’s frame caused by rust corrosion.
Q15: What if a vehicle has already experienced this condition?
A15: Any Toyota dealer will inspect the vehicle’s frame and apply the corrosion-resistant treatment if the frame is not perforated due to this condition. If the inspection of the vehicles confirms excessive rust corrosion to the frame causing perforation of the metal, Toyota will, at its option, either repair or repurchase the vehicle.
Q16: What is Toyota going to do if perforation of the vehicle’s frame caused by rust corrosion is found?
A16: Upon confirmation, Toyota will, at its option, either repair or repurchase the vehicle.
Q17: Is there any special consideration in the case of vehicle repurchase?
A17: In the case of repurchase, Toyota Canada will reimburse the customer for the value of their vehicle up to 1.5 times the Canadian Black Book® Suggested Retail Value or at original MSRP when the vehicle was purchased, whichever is lower. The vehicle will be assessed as a vehicle in excellent condition regardless of the vehicle’s actual condition; however, a deduction will be made for moderate damage and/or missing components. Owners will receive detailed information about the terms and conditions for this program in the owner notification.
Q18: Why did the repurchase formula change?
A18: Overall the formula in the event of vehicle repurchase did not change. However, as the vehicles involved in this program are newer vehicles, the repurchase formula takes that factor into consideration and continues to provide fair compensation to our customers without exceeding the Manufacturer’s Suggested Retail Price.
Q19: Which and how many vehicles are eligible?
A19: Only certain 2001 through 2004 model year Tacoma vehicles are eligible for this program. There are approximately 9,000 vehicles eligible in Canada.
Q20: How many reports regarding this condition has TCI received?
A20: We’ve been contacted by a relatively small number of customers out of the sales of approximately 9,000 vehicles.
Q21: Have there been any accidents reported related to this condition?
A21: No. There have been no accidents reported which relate to this condition.
Q22: What if a customer has previously paid for the repair of the vehicle’s frame for this specific condition as it applies to their 2001 through 2004 model year vehicle?
A22: If a customer has previously paid for repair of the frame on a vehicle for this specific condition, they should contact the Toyota Information Centre at 1-888-TOYOTA-8 (1-888-869-6828) for reimbursement consideration.
Q23: When will owners be notified?
A23: Owners of the vehicles eligible for this Customer Satisfaction Campaign will receive a notification by first class mail beginning in February 2009. The letters will be sent over a period of time, so owners should not be concerned if they do not receive their notification immediately. However, the owner of an affected vehicle who has not yet received his or her notification letter may contact their dealership if they have any questions or concerns.
For your advanced information, TCI will be initiating a Customer Satisfaction Campaign 917 on certain 2001 through 2004 Model Year Tacoma vehicles to extend the warranty coverage for perforation of the vehicle’s frame caused by rust corrosion.
In order to receive the warranty extension, customers must bring in their vehicle to an authorized Toyota dealer for inspection and to have a Corrosion-Resistant Treatment applied to the frame and (where necessary) any frame repairs performed.
Q1: What is the condition?
A1: Toyota has received reports regarding a number of 2001 through 2004 model year Tacoma vehicles exhibiting excessive rust corrosion to the frame, causing perforation of the metal.
Q1a: What is the cause of this condition?
A1a: The frames on a number of vehicles may not have adequate corrosion-resistant protection. This combined with prolonged exposure to road salts and other environmental factors may contribute to the development of excessive rust corrosion in the frames of some vehicles. This is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Q2: What is Toyota going to do?
A2: Although the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first), we at Toyota care about the customer’s overall experience and confidence in their vehicle. To assure our customers that we stand behind the product, we will extend the warranty coverage, for a total of fifteen years/unlimited mileage from the vehicle’s in-service date, on the vehicle’s frame for this specific condition, subject to the terms and conditions outlined in the owner notification letter.
Q3: Is it a safety issue?
A3: No. All iron based metallic material will eventually rust. This issue is related to inadequate corrosion-resistance protection, therefore, we believe this is a long term durability issue.
Q4: Is this a recall?
A4: No. This is an extension of the warranty coverage on 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion. This warranty extension, subject to certain conditions, will be provided for a period of 15 years with no mileage limitation from the vehicle’s in-service date, for this specific condition.
Q5: Why is Toyota launching this Customer Satisfaction Campaign?
A5: We at Toyota care about the customer’s overall experience with and confidence in their vehicle. To assure our customers that we stand behind the product, we are providing, subject to certain terms and conditions detailed in the Owner’s letter, an extension of the warranty coverage on certain 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion.
Q6: What are some of the terms and conditions of the Warranty Extension?
A6: In order for the warranty enhancement to apply, the customer must bring the vehicle to a Toyota dealer before October 31, 2010. The dealer will inspect the condition of the frame and apply a corrosion-resistant treatment at no charge to the customer. Owners of affected vehicles will receive the details of this program in the owner notification.
Q7: Does this Customer Satisfaction Campaign apply to rusted body panels?
A7: No. This Customer Satisfaction Campaign only applies to the frame of certain 2001 to 2004 model year Tacoma vehicles.
Q8: Are 1995 to 2000 model year Tacomas covered under this program?
A8: No. Toyota launched a Customer Support Program in early 2008 for 1995 to 2000 model year Tacoma vehicles.
Q9: Are there any other Toyota or Lexus models included in this program?
A9: No. This Warranty Enhancement only applies to 2001 to 2004 Model Year Tacoma vehicles.
Q10: What is Toyota’s standard rust perforation warranty coverage for the frame?
A10: Under the Toyota New Vehicle Warranty, the frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first). This is typical practice in the automotive industry.
Q11: When did you learn about this condition?
A11: We began to investigate this issue in 2001 through 2004 trucks in the first quarter of 2008.
Q12: What is involved in the corrosion-resistant treatment?
A12: Any Toyota dealership will inspect the condition of the vehicle’s frame and apply a corrosion-resistant treatment. The treatment will be applied to both external and internal surfaces of the frame to enhance the corrosion protection of the Tacoma’s frame.
Q13: How long will the corrosion-resistant treatment take?
A13: The treatment process is an overnight process. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time. During the corrosion-resistant treatment process, however, the Toyota dealer will arrange for a complimentary loaner vehicle for the customer’s use at no charge while the vehicle is being treated.
Q14: What is the warranty on the corrosion-resistant treatment?
A14: The frame on Tacoma vehicles included in this program will be covered by the warranty enhancement. The enhancement, subject to the terms and conditions outlined in the owner notification letter, is for a period of 15 years with no mileage limitations from the vehicle’s in service date for perforation of the vehicle’s frame caused by rust corrosion.
Q15: What if a vehicle has already experienced this condition?
A15: Any Toyota dealer will inspect the vehicle’s frame and apply the corrosion-resistant treatment if the frame is not perforated due to this condition. If the inspection of the vehicles confirms excessive rust corrosion to the frame causing perforation of the metal, Toyota will, at its option, either repair or repurchase the vehicle.
Q16: What is Toyota going to do if perforation of the vehicle’s frame caused by rust corrosion is found?
A16: Upon confirmation, Toyota will, at its option, either repair or repurchase the vehicle.
Q17: Is there any special consideration in the case of vehicle repurchase?
A17: In the case of repurchase, Toyota Canada will reimburse the customer for the value of their vehicle up to 1.5 times the Canadian Black Book® Suggested Retail Value or at original MSRP when the vehicle was purchased, whichever is lower. The vehicle will be assessed as a vehicle in excellent condition regardless of the vehicle’s actual condition; however, a deduction will be made for moderate damage and/or missing components. Owners will receive detailed information about the terms and conditions for this program in the owner notification.
Q18: Why did the repurchase formula change?
A18: Overall the formula in the event of vehicle repurchase did not change. However, as the vehicles involved in this program are newer vehicles, the repurchase formula takes that factor into consideration and continues to provide fair compensation to our customers without exceeding the Manufacturer’s Suggested Retail Price.
Q19: Which and how many vehicles are eligible?
A19: Only certain 2001 through 2004 model year Tacoma vehicles are eligible for this program. There are approximately 9,000 vehicles eligible in Canada.
Q20: How many reports regarding this condition has TCI received?
A20: We’ve been contacted by a relatively small number of customers out of the sales of approximately 9,000 vehicles.
Q21: Have there been any accidents reported related to this condition?
A21: No. There have been no accidents reported which relate to this condition.
Q22: What if a customer has previously paid for the repair of the vehicle’s frame for this specific condition as it applies to their 2001 through 2004 model year vehicle?
A22: If a customer has previously paid for repair of the frame on a vehicle for this specific condition, they should contact the Toyota Information Centre at 1-888-TOYOTA-8 (1-888-869-6828) for reimbursement consideration.
Q23: When will owners be notified?
A23: Owners of the vehicles eligible for this Customer Satisfaction Campaign will receive a notification by first class mail beginning in February 2009. The letters will be sent over a period of time, so owners should not be concerned if they do not receive their notification immediately. However, the owner of an affected vehicle who has not yet received his or her notification letter may contact their dealership if they have any questions or concerns.
Subject: Advanced Notification on Customer Satisfaction Campaign 917 – Warranty Coverage Extension for Tacoma Frame Rust Corrosion Perforation
For your advanced information, TCI will be initiating a Customer Satisfaction Campaign 917 on certain 2001 through 2004 Model Year Tacoma vehicles to extend the warranty coverage for perforation of the vehicle’s frame caused by rust corrosion.
In order to receive the warranty extension, customers must bring in their vehicle to an authorized Toyota dealer for inspection and to have a Corrosion-Resistant Treatment applied to the frame and (where necessary) any frame repairs performed.
Q1: What is the condition?
A1: Toyota has received reports regarding a number of 2001 through 2004 model year Tacoma vehicles exhibiting excessive rust corrosion to the frame, causing perforation of the metal.
Q1a: What is the cause of this condition?
A1a: The frames on a number of vehicles may not have adequate corrosion-resistant protection. This combined with prolonged exposure to road salts and other environmental factors may contribute to the development of excessive rust corrosion in the frames of some vehicles. This is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Q2: What is Toyota going to do?
A2: Although the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first), we at Toyota care about the customer’s overall experience and confidence in their vehicle. To assure our customers that we stand behind the product, we will extend the warranty coverage, for a total of fifteen years/unlimited mileage from the vehicle’s in-service date, on the vehicle’s frame for this specific condition, subject to the terms and conditions outlined in the owner notification letter.
Q3: Is it a safety issue?
A3: No. All iron based metallic material will eventually rust. This issue is related to inadequate corrosion-resistance protection, therefore, we believe this is a long term durability issue.
Q4: Is this a recall?
A4: No. This is an extension of the warranty coverage on 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion. This warranty extension, subject to certain conditions, will be provided for a period of 15 years with no mileage limitation from the vehicle’s in-service date, for this specific condition.
Q5: Why is Toyota launching this Customer Satisfaction Campaign?
A5: We at Toyota care about the customer’s overall experience with and confidence in their vehicle. To assure our customers that we stand behind the product, we are providing, subject to certain terms and conditions detailed in the Owner’s letter, an extension of the warranty coverage on certain 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion.
Q6: What are some of the terms and conditions of the Warranty Extension?
A6: In order for the warranty enhancement to apply, the customer must bring the vehicle to a Toyota dealer before October 31, 2010. The dealer will inspect the condition of the frame and apply a corrosion-resistant treatment at no charge to the customer. Owners of affected vehicles will receive the details of this program in the owner notification.
Q7: Does this Customer Satisfaction Campaign apply to rusted body panels?
A7: No. This Customer Satisfaction Campaign only applies to the frame of certain 2001 to 2004 model year Tacoma vehicles.
Q8: Are 1995 to 2000 model year Tacomas covered under this program?
A8: No. Toyota launched a Customer Support Program in early 2008 for 1995 to 2000 model year Tacoma vehicles.
Q9: Are there any other Toyota or Lexus models included in this program?
A9: No. This Warranty Enhancement only applies to 2001 to 2004 Model Year Tacoma vehicles.
Q10: What is Toyota’s standard rust perforation warranty coverage for the frame?
A10: Under the Toyota New Vehicle Warranty, the frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first). This is typical practice in the automotive industry.
Q11: When did you learn about this condition?
A11: We began to investigate this issue in 2001 through 2004 trucks in the first quarter of 2008.
Q12: What is involved in the corrosion-resistant treatment?
A12: Any Toyota dealership will inspect the condition of the vehicle’s frame and apply a corrosion-resistant treatment. The treatment will be applied to both external and internal surfaces of the frame to enhance the corrosion protection of the Tacoma’s frame.
Q13: How long will the corrosion-resistant treatment take?
A13: The treatment process is an overnight process. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time. During the corrosion-resistant treatment process, however, the Toyota dealer will arrange for a complimentary loaner vehicle for the customer’s use at no charge while the vehicle is being treated.
Q14: What is the warranty on the corrosion-resistant treatment?
A14: The frame on Tacoma vehicles included in this program will be covered by the warranty enhancement. The enhancement, subject to the terms and conditions outlined in the owner notification letter, is for a period of 15 years with no mileage limitations from the vehicle’s in service date for perforation of the vehicle’s frame caused by rust corrosion.
Q15: What if a vehicle has already experienced this condition?
A15: Any Toyota dealer will inspect the vehicle’s frame and apply the corrosion-resistant treatment if the frame is not perforated due to this condition. If the inspection of the vehicles confirms excessive rust corrosion to the frame causing perforation of the metal, Toyota will, at its option, either repair or repurchase the vehicle.
Q16: What is Toyota going to do if perforation of the vehicle’s frame caused by rust corrosion is found?
A16: Upon confirmation, Toyota will, at its option, either repair or repurchase the vehicle.
Q17: Is there any special consideration in the case of vehicle repurchase?
A17: In the case of repurchase, Toyota Canada will reimburse the customer for the value of their vehicle up to 1.5 times the Canadian Black Book® Suggested Retail Value or at original MSRP when the vehicle was purchased, whichever is lower. The vehicle will be assessed as a vehicle in excellent condition regardless of the vehicle’s actual condition; however, a deduction will be made for moderate damage and/or missing components. Owners will receive detailed information about the terms and conditions for this program in the owner notification.
Q18: Why did the repurchase formula change?
A18: Overall the formula in the event of vehicle repurchase did not change. However, as the vehicles involved in this program are newer vehicles, the repurchase formula takes that factor into consideration and continues to provide fair compensation to our customers without exceeding the Manufacturer’s Suggested Retail Price.
Q19: Which and how many vehicles are eligible?
A19: Only certain 2001 through 2004 model year Tacoma vehicles are eligible for this program. There are approximately 9,000 vehicles eligible in Canada.
Q20: How many reports regarding this condition has TCI received?
A20: We’ve been contacted by a relatively small number of customers out of the sales of approximately 9,000 vehicles.
Q21: Have there been any accidents reported related to this condition?
A21: No. There have been no accidents reported which relate to this condition.
Q22: What if a customer has previously paid for the repair of the vehicle’s frame for this specific condition as it applies to their 2001 through 2004 model year vehicle?
A22: If a customer has previously paid for repair of the frame on a vehicle for this specific condition, they should contact the Toyota Information Centre at 1-888-TOYOTA-8 (1-888-869-6828) for reimbursement consideration.
Q23: When will owners be notified?
A23: Owners of the vehicles eligible for this Customer Satisfaction Campaign will receive a notification by first class mail beginning in February 2009. The letters will be sent over a period of time, so owners should not be concerned if they do not receive their notification immediately. However, the owner of an affected vehicle who has not yet received his or her notification letter may contact their dealership if they have any questions or concerns.
Last edited by SpeedBro; 02-20-2009 at 12:55 PM.
02-21-2009, 05:18 AM
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Awesome, I've been waiting for this to come out. I called Toyota Canada several times and they informed me it was not going to happen, and would not even acknoledge it was happening in the US.
Speedbro, where did you locate this information?
Thanks,
Grammy
Speedbro, where did you locate this information?
Thanks,
Grammy
Last edited by GRAMMY; 02-21-2009 at 07:25 AM.
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