Tencast

Sorry to be negative and they may make a very good product (I'll know by the end of the week when my air filter arrives) but Amsoil's customer service is by far the worst I have ever seen! My Gawd...if I ran a company like this I would be in the unemployment line by the end of the 1st quarter. You call for advise and they just can't give any. You call and ask about shipping charges (after you've already ordered) and they can't give you any info. You ask why you can't find something on there website and they tell you they've never seen the website and don't know what's wrong.

Unbelieveable!!!!

Tencast--
climbing of rant box

rimpainter.com

Funny you mention this. I am in a battle with them right now too. They seem to have "misplaced" my new address. Its been 15 days and I still havent seen my tranny and diff oil. This sucks, and the lady was rude on the phone.

Now the stuff is on its way. :pat:

pfdaxe

Ya think that is funny...

I ordered (2) 8 oz bottles of foam air filter oil on Thursday evening on their website...Friday I have a huge package at my door. I thought...WOW...that's service. Anyway. It was someone elses order of (2) cases of tranny fluid. Being the honest guy that I am, I call Amsoil as soon as I received it. They sent a call tag and picked it up yesterday. It was suppost to go to someone in Cali. The UPS driver told me that this happens ALL the time with Amsoil.

Hope I receive my 'lil 'ol bottles....

derrick92130

Interesting. I have been having the exact opposite experience. I ordered my air filter about 6 months ago, it showed up on my doorstep within 3 days. I ordered 6 qts of synthetic oil and a filter and it showed up in 4 days, along with an email the day after I ordered with my shipping tracking number.

I haven't tried talking to them on the phone, only website orders.

vmaxjohn

Dang! I've only ordered over the phone! NOthing but quick service so far. You never can tell when a bunch of new hirees are in there, learning their jobs or not caring much, my guess would be that's the case.

Always talk to their supervisor! Better yet, talk to your regional rep, or the person who signed you up in the first place.

Good luck!

Gadget

Wow, I am sorry to hear that you all are having troubles. I have been dealing with them for years and never had a lick of trouble.

It sounds like the people you are dealing with are newbys. I know that they are growing rapidly and are having to hire a bunch of new people. Sounds lilke they need to grow a little slower.

Gadget

www.GadgetOnline.com

Black4runner97

il probably raped beaten robbed and left for dead for asking this but why is amisoil so great anyways.

Gadget

It is the best oil and filters you can get. That is all.

Gadget

www.GadgetOnline.com

Black4runner97

how does it compare to K@N ?

Tacoma Dude

uh-oh...
now you've asked for it

Gadget

Are you asking about how the air filters compare?

If so, as far as filtration goes AMSOIL beats everything. As far as performance, it seems that they are closely matched and one is really not better then the other. As far as price, AMSOIL is about half the cost.

I have some dyno runs on my site if you are interested.

Gadget

www.GadgetOnline.com

smr4runner

WOW. News to me. I've dealt with them for the last year as well. I've ordered quite a bit from them. Order are usually at my front door in 3 or 4 days.
I had to call there customer service on an ordered that I was expecting (5days) and they had at my front door in two days.

Erich_870

How do the air filters handle the heat? A friend was telling me that they can't handle the heat under the hood and start to break down. Supposedly they get brittle and start to come apart or something. Anyone from a hot place who can say that's bunk?

rchavis

Well I can tell ya that they are having some problems. I ordered Jackets for a customer of mind and they never showed up. I called on tuesday and they said oh yeah, those are discontinued. I asked how come someone didn't call or send a letter stating this fact and they said well when an item is discontinued, they have no way of entering the item on the invoice to say that it's discontinued. then I ask, Why not just send me a letter telling me that the items were discontinued so I could make another choice or let the customer know what the situation was? They told me that well, you should have ordered from the 800 number instead of using the internet. Now keep in mind I'm a dealer who orders weekly from them using the internet, and never had a problem before, But I guess their Human resources dept is desperate and is hiring anyone who walks in, no questions ask.

jx94148

Seems like a lot of truck products out there these days. There is good stuff out there but you have to back flip through hoops to get the product or deal with ash holes to get it or both.

Citykid

I think they are more morons than rude. I just had ANOTHER shipment sent to the wrong address but the gal was nice enough on the phone and corrected the problem. But I do have to say that after I place an order, it shows up within two days tops! Uh, that is if sent to the right address.

Gadget

I have been running the air filters in three of my vehicles for several years and they look brand new, well after I clean them.

Gadget

www.GadgetOnline.com

rimpainter.com

That's not true, the air filters are awesome. It's their service that get's brittle and starts to fall apart.

Tencast

Wow, quit a little discussion we have here :o)


I just want to be clear that I was not slamming the product...just the way I had been treated by their customer support staff.

Just an FYI I ordered it through Gadget and he was great!
Tencast--

rimpainter.com

I think even those orders are routed through corporate Amsoil. Someone correct me if I am wrong.

BTW: After 7 long distance phone calls, and 8 different people, Amsoil is finally taking care of me. They are sending another shipment and sorting out the other shipping mess in the mean time - something I had to suggest to them.

Anyway, enough venting. Dan in Sales was pretty cool.