ATT. Comcast HSI users

***Corey*** · 01-06-2005, 07:02 PM

Some of you may have received an email from Comcast in the last day or so.

Quote:

Dear Comcast Customer,

We are always looking to serve our customers by continuing to improve our service offerings. We want to make you aware of a planned network upgrade - scheduled to take place this Sunday January 9, 2005 between 12:01 a.m. and 12:00 p.m. Pacific Standard Time.

During this 12 hour upgrade on Sunday January 9, 2005 between 12:01 a.m. and 12:00 p.m. Pacific Standard Time, please do not unplug or restart your cable modem, router or home networking gateway, or reboot your computer.

The upgrade is designed to enable our High-Speed Internet customers to be among the first to access new information, entertainment and communication services. It also is designed to deliver additional network security and reliability, streamlined billing, and enhanced customer support and installations.

Turning off your computer during this time could potentially cause a service interruption until the network upgrade is complete on Sunday January 9, 2005 at 12:00 p.m. Pacific Standard Time. (Note: If there is severe weather in your area, we ask you to make sure you follow normal precautions and turn off and unplug your computer).

I just called to pay my bill and I asked about the part about not rebooting the PC or turning it off.
She said to leave it on as they will be gathering information for the 4 MB upgrade we are getting soon from the 3 MB we have now.

I asked if they are pushing data to me, or me to them.
She said neither, but I really do not buy that.

I said I reboot my PC several times a day on weekends, and she said no need, and why do I do that.
I explained that if you are a gamer, you often reboot when coming out of a memory intensive game.
Her reply was then do not play a game from midnight Saturday night until after 12 PM on Sunday afternoon.

I wonder what info are they gathering that it is so important that I must not reboot, and that the PC must be on.

This ad is not displayed to registered members.
Register your free account today and become a member on Yotatech!

TacomaTRD · 01-06-2005, 07:28 PM

could be they will be trying to sync up like you have to do on dsl to get to a higher xfer rate?

firemedic · 01-06-2005, 08:00 PM

I've recieved that email before. I have a laptop and when I'm not using it, I close it and it goes into "hibernate", and then shuts itself down after a few minutes, I've never noticed any problems after the "service upgrade". I wouldn't worry about shutting it off, they can't seriously expect everyone to remain connected during the entire time.

BT17R · 01-06-2005, 08:29 PM

Corey, that same "upgrade" occurred in my area on 12/19/04. I shut down at night as usual with no harmful effects. I did a before and after d/l test and it was the same 3.0Mb/sec rate even after a hard reset of modem and router. Their email they made no claim of speed improvements, just content.

***Corey*** · 01-07-2005, 02:48 AM

The 4.0 is suppose to roll out sometime this month according to the leaks over at DSL Reports.

I just find it odd to improve content they want your PC left on with no reboots.

***Corey*** · 01-07-2005, 03:40 AM

Found a little more info on this at DSL Reports.
http://www.dslreports.com/forum/rema...6142~mode=flat

Seems it may be OK to turn the PC off if you have a router.

CynicX · 01-07-2005, 08:01 AM

why would this info have to be leaked?....whats the big deal why hide an improvement too there system?....if you were upgrading this site would you not tell anyone?...seems a little weird too me, I used to have comcast when I was living in MD and it was a very good/reliable/fast service....

amusement · 01-07-2005, 11:11 AM

Comcast, such fools. Here's the deal. If you have a router than Comcast can't see your PC. Because the router firewall will prohibit comcast from sending packets to your PC.

Comcast thinks by increasing the download stream to 4 mbits will improve your internet experience. But, I differ. Until Comcast unlocks the 256kbits up stream we are stuck with mediocre or poor performance.

My 2 cents (not including inflation, local or state taxes, not valid in Hawaii or Alaska)

***Corey*** · 01-07-2005, 03:37 PM

Another letter came today with a little more info.

Quote:

Dear Comcast Customer,

We are always looking to serve our customers by continuing to improve our service offerings. We want to make you aware of a planned network upgrade - scheduled to take place this Sunday January 9, 2005 between 12:01 a.m. and 12:00 p.m. Pacific Standard Time.

During this 12 hour upgrade on Sunday January 9, 2005 between 12:01 a.m. and 12:00 p.m. Pacific Standard Time, please do not unplug or restart your cable modem, router or home networking gateway, or reboot your computer.

The upgrade is designed to enable our High-Speed Internet customers to be among the first to access new information, entertainment and communication services. It also is designed to deliver additional network security and reliability, streamlined billing, and enhanced customer support and installations.

Turning off your computer during this time could potentially cause a service interruption until the network upgrade is complete on Sunday January 9, 2005 at 12:00 p.m. Pacific Standard Time. (Note: If there is severe weather in your area, we ask you to make sure you follow normal precautions and turn off and unplug your computer).

The 4.0 upgrade will not happen for awhile still, but I am still wondering about this other stuff they deem so important to tell you to leave the PC on.

Oh well, my bedroom will be bathed in green light tomorrow night while I sleep I guess.

Was going to try out a Linksiss router this weekend, but now I will wait until this is over.

**Yoda** · 01-08-2005, 08:29 PM

I think they are saying if you turn off your computer, you might not be able to reconnect. If you leave it on you are OK.

(?????????????????)

Guess I'll leave it on so I'm connected on the AM..........Gotta have my YT with my java.

***Corey*** · 01-08-2005, 08:43 PM

Dave, I am turning off my PC when I

tonight.
If I can not get on in the morning, listen very carefully from your porch for a scream from the land of Auburn.

**Yoda** · 01-08-2005, 08:49 PM

Just did speed test

3001 down, 239 up

X2and4X · 01-11-2005, 09:47 PM

working for a cable company they cant pull information off you computer unless you have signed something saying they could. now it could have been in your AUP, but i know when new customers sign up with us they are asked if they would like to send information to us to better help them in the future. and the stuff we get is just what OS, browser, email client, memory, stuff like that.

One reason i can see why they would want to make sure the device behind the modem stays on. is that they might want to pull the MAC address off of it to register it on the CMTS

01-06-2005, 07:28 PM	#2 (permalink)
TacomaTRD Registered User Join Date: Nov 2004 Location: NH Posts: 221	could be they will be trying to sync up like you have to do on dsl to get to a higher xfer rate? __________________ 98 Taco TRD, 98 Taco 2.7ltr

01-06-2005, 08:00 PM	#3 (permalink)
firemedic Registered User Join Date: Nov 2004 Location: Camas, WA USA Posts: 545	I've recieved that email before. I have a laptop and when I'm not using it, I close it and it goes into "hibernate", and then shuts itself down after a few minutes, I've never noticed any problems after the "service upgrade". I wouldn't worry about shutting it off, they can't seriously expect everyone to remain connected during the entire time. __________________ Ben Silva 96 Lexus LX450, 125k, front/rear OEM diff locks, CDL switch, Pin 7 mod, power points, wired 850w inverter, jdm "oh crap" bar, OME heavy (850/863) lift, 285/75/16 Cooper STT, spare tire lift mod 98 Lexus LX470, 135k, Britax car seat ;) TLCA member #14300 Camas, WA USA

01-07-2005, 02:48 AM	#5 (permalink)
*Corey* Co-Founder/Administrator Staff Join Date: May 2002 Location: Auburn, Washington Posts: 26,070	The 4.0 is suppose to roll out sometime this month according to the leaks over at DSL Reports. I just find it odd to improve content they want your PC left on with no reboots. __________________ Corey 2007 FJ Cruiser Built for 4wheelin', expedition, camping, and overlanding use PNW FJ Cruisers ☺ Detailing 101 ☺ Join Topsites ☺ Muffler Comparisons ☺ Maggiolinas In The Wild FJ Cruiser Buildup ☺ New Roof Top Tent ☺ Video Of My Penthouse Part II ☺ Rehinge Your ARB/Engel Fridge Blog About Roof Top Tents ☺ FJC Magazines Online Review Of My Tent ☺ 2009 Specialized Rockhopper Pro

01-07-2005, 03:40 AM	#6 (permalink)
*Corey* Co-Founder/Administrator Staff Join Date: May 2002 Location: Auburn, Washington Posts: 26,070	Found a little more info on this at DSL Reports. http://www.dslreports.com/forum/rema...6142~mode=flat Seems it may be OK to turn the PC off if you have a router. __________________ Corey 2007 FJ Cruiser Built for 4wheelin', expedition, camping, and overlanding use PNW FJ Cruisers ☺ Detailing 101 ☺ Join Topsites ☺ Muffler Comparisons ☺ Maggiolinas In The Wild FJ Cruiser Buildup ☺ New Roof Top Tent ☺ Video Of My Penthouse Part II ☺ Rehinge Your ARB/Engel Fridge Blog About Roof Top Tents ☺ FJC Magazines Online Review Of My Tent ☺ 2009 Specialized Rockhopper Pro

01-07-2005, 08:01 AM	#7 (permalink)
CynicX Contributing Member Join Date: Jul 2004 Location: Maryland Posts: 2,371	why would this info have to be leaked?....whats the big deal why hide an improvement too there system?....if you were upgrading this site would you not tell anyone?...seems a little weird too me, I used to have comcast when I was living in MD and it was a very good/reliable/fast service.... __________________ 06 Subaru WRX

01-06-2005, 08:29 PM	#4 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,673	Corey, that same "upgrade" occurred in my area on 12/19/04. I shut down at night as usual with no harmful effects. I did a before and after d/l test and it was the same 3.0Mb/sec rate even after a hard reset of modem and router. Their email they made no claim of speed improvements, just content.

01-07-2005, 11:11 AM	#8 (permalink)
amusement Contributing Member Join Date: Nov 2003 Location: Portland, Oregon Posts: 1,509	Comcast, such fools. Here's the deal. If you have a router than Comcast can't see your PC. Because the router firewall will prohibit comcast from sending packets to your PC. Comcast thinks by increasing the download stream to 4 mbits will improve your internet experience. But, I differ. Until Comcast unlocks the 256kbits up stream we are stuck with mediocre or poor performance. My 2 cents (not including inflation, local or state taxes, not valid in Hawaii or Alaska)

01-08-2005, 08:29 PM	#10 (permalink)
Yoda Super Moderator Staff Join Date: May 2002 Location: North Bend, WA Posts: 2,664	I think they are saying if you turn off your computer, you might not be able to reconnect. If you leave it on you are OK. (?????????????????) Guess I'll leave it on so I'm connected on the AM..........Gotta have my YT with my java. __________________ David TLCA 14788 71 Landcruiser FJ-40 TBI 327, TH-350, Warn 8000, disk axle swap. 76 Landcruiser FJ-40 project/parts (haven't decided)

01-08-2005, 08:43 PM	#11 (permalink)
*Corey* Co-Founder/Administrator Staff Join Date: May 2002 Location: Auburn, Washington Posts: 26,070	Dave, I am turning off my PC when I tonight. If I can not get on in the morning, listen very carefully from your porch for a scream from the land of Auburn. __________________ Corey 2007 FJ Cruiser Built for 4wheelin', expedition, camping, and overlanding use PNW FJ Cruisers ☺ Detailing 101 ☺ Join Topsites ☺ Muffler Comparisons ☺ Maggiolinas In The Wild FJ Cruiser Buildup ☺ New Roof Top Tent ☺ Video Of My Penthouse Part II ☺ Rehinge Your ARB/Engel Fridge Blog About Roof Top Tents ☺ FJC Magazines Online Review Of My Tent ☺ 2009 Specialized Rockhopper Pro

01-08-2005, 08:49 PM	#12 (permalink)
Yoda Super Moderator Staff Join Date: May 2002 Location: North Bend, WA Posts: 2,664	Just did speed test 3001 down, 239 up __________________ David TLCA 14788 71 Landcruiser FJ-40 TBI 327, TH-350, Warn 8000, disk axle swap. 76 Landcruiser FJ-40 project/parts (haven't decided)

01-11-2005, 09:47 PM	#13 (permalink)
X2and4X Registered User Join Date: Oct 2004 Location: Des Moines, IA Posts: 564	working for a cable company they cant pull information off you computer unless you have signed something saying they could. now it could have been in your AUP, but i know when new customers sign up with us they are asked if they would like to send information to us to better help them in the future. and the stuff we get is just what OS, browser, email client, memory, stuff like that. One reason i can see why they would want to make sure the device behind the modem stays on. is that they might want to pull the MAC address off of it to register it on the CMTS __________________ CALL BEFORE YOU DIG. Make my job easier. Please. Bryan 99' 4runner SR5 4WD/81' Vanagon Westfalla ed.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
ATT: Steam users	Corey	Computer Talk	2	02-02-2005 07:16 AM
Comcast users	Corey	Computer Talk	7	11-20-2004 08:09 AM
Comcast cable users	Corey	Computer Talk	12	08-09-2004 05:25 PM
ATT. Hotmail users	Corey	Off Topic Talk	8	07-24-2004 07:38 PM
ATT. Earthlink & Mindspring users	Corey	Off Topic Talk	2	03-09-2004 07:55 AM