Any Menalto Gallery experts out there?

Cebby · 11-06-2006, 03:27 AM

I've got a host problem with my albums it appears. I have roughly 15 galleries setup and they all quit working at the same time which points to a server side change with my host.

I've been on the Menalto Gallery forums, and they haven't been any help despite this issue I'm having growing in "popularity".

The error is this:

Code:

Error
Error (ERROR_PLATFORM_FAILURE) :

    * in modules/core/classes/GalleryTemplate.class at line 270 (gallerycoreapi::error)
    * in modules/core/classes/GalleryTemplate.class at line 200 (gallerytemplate::_initcompiledtemplatedir)
    * in main.php at line 418 (gallerytemplate::fetch)
    * in main.php at line 87
    * in main.php at line 80

From the forums, I've sent a ticket to my host with some ideas they came up with (I tried #1 to no avail)...

Quote:

1. Usually you get either an ERROR_PLATFORM_FAILURE or the upgrade wizard reports that the filesystem permissions are wrong for your storage folder, i.e. it can't write to all files and subfolders in that folder anymore.

You can also try to change the permissions to 777 (read & writeable for everyone) with your FTP program. If all fails, please ask in the forum for help such that we can verify that it is indeed a filesystem permissions problem. If it actually is one, you'll have to ask your webhost to change the filesystem permissions recursively for you (e.g. chmod -R 777 g2data).

2. Seeing that I did not tinker with my gallery software, the data directory, the file permissions or the gallery configuration, I assumed it was the fault of my hosting provider. I contacted my hosting provider (hostrocket.com) and they had recently implemented "php su exec" on the server in which my site is being hosted. This allows php scripts to be run as my account user versus the nobody user. This attempts to prevent vulnerabilities from affecting all users instead only affecting the unique user of the particular vunerable account. Since php is now being executed via my account user, the data directory owner had to be chowned to reflect my account user instead of the nobody user. The hosting provider had to take care of this for me, but the problem is now solved.

3. contacted my hosting company and we found out that the problem was a safe mode that they switched on for PHP. After they switched it off for my domain - my gallery started working just great!

4. From an admin at another host:

The /home partition had gone read-only. I remounted it with read-write option enabled. Your g2 gallery should work fine now.

Best regards,
DARYL *********
System Administrator
Site5 Internet Solutions, Inc

Any ideas or theories?

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