bob857

On April the 20th I ordered a set of Doug Thorley Headers ($315.99) with the optional Silver Ceramic Coating ($69.99) for my 2008 2.7L Tacoma from Underdog Racing Development (www.urdusa.com) with shipping it came to $409.67. The first disappointment came after I placed the order I learned that they were not in stock and would be trans shipped. OK, I told myself, they won't be here this week but they'll get here. Today is Thursday May the 28th and I have still not received the headers. I've sent them two e-mails. They answered the first one (sent on May the 16th), saying that they would look in to it but never got back to me so I sent them (Brian) a second e-mail asking when I would see the headers. Haven't heard from them. I filed a dispute with PayPal a couple of days ago requesting my money back but URD hasn't responded yet. Anyone else having problems? I hear they are busy moving from the west to the east coast and the move is causing problems. Still... at this all I want is my $$ back.

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DeathCougar

Have you tried CALLING them?

I am sure they have not forgotten about your order, but a simple phone call will net you the answers you are looking for.

Don't always assume they are ignoring your Emails. We have been having email problems here at work, and our website is not auto-generating the emails customers are trying to send us. Its a problem you don't discover until someone calls and says "hey, is your email broken?"

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fillsrunner4

X2 give them a call its the easiest way to talk to them. Although an email may seem the easiest youll get a faster responce from calls

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Might as well start reading this if ya want know more
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bob857

It is 5/29/2009 6:02 PM. I just received an electronic refund from Underdog Racing Development via PayPal.

"Note from Merchant:
The item ordered is still on back order. I am sorry for the delay and we are happy to cancel the order and give you a full refund. Thank you!! Gadget"

And that ends that 39 day saga. URD needs to work on improving their customer communications because Tacoma owners need shops like URD and have reasonable expectations that the businesses they spend their discretionary $$ with will meet certain minimum standards. Oh well... here's to the best of luck in the future for them.

DeathCougar

And still no phone call.....

__________________
Tacoma miniheader install kit Now available! Click here for ordering information

Need that hard to find part? Nix99 Used Toyota and Lexus parts!