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Old 09-09-2013, 01:58 PM   #1 (permalink)
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Location: Denver, CO
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All-Pro Offroad

The following is an account of a recent experience with All-Pro Offroad. Ordered rear lift kit (leaf swap), which arrived in a timely manner (really fast actually). Upon opening the kit, found that the rear shackle hangers were missing, and a note saying they would be sent free of shipping charges. They didn't get sent (in conversation with All-Pro, sounds like the offending party no longer is a part of the team), and when the swap began (when I realized they never got sent... Bad time to make that realization) had to buy ones from Addicted here in CO (Big props to Scotty for making that happen and letting me drop by his house to pick them up on a Sat night)... All-Pro offered me either a full refund or store credit. I took the store credit and ordered shocks from them because why the heck not spring for discounted Bilsteins?

Shocks got sent to my billing address which is in CA, not the shipping address which is in Denver. This is usually the point when customer/vendor relations start to break down, either one or the other stops being accommodating. I called All-Pro and politely told them what had happened. They offered to cover the shipping costs no questions asked and were very apologetic.

Amazing where a little courtesy will get you these days...

All in all, while there were a couple mishaps and snafus which are always an annoyance, the way the people at All-Pro handled the situation will definitely ensure a stellar review here and my return business. If it had been handled differently the situation could've easily degenerated.

Thanks All-Pro, good customer service is very lacking and oft overlooked in this day and age and made all the difference, plus my rig is now happily leaf sprung
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Old 09-09-2013, 02:49 PM   #2 (permalink)
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Is that what it's come to today? Instead of relying on customer service to fix their problems, why don't companies use that money and ensure a better product? Were your orders properly sent, you never would have had to go the extra mile of just getting your parts back...that you had already paid for! Customer service is doing to industry what the TV remote did to our work ethics.

Props to all pro for maintaining proper composure through their own mishaps..
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Old 09-09-2013, 08:18 PM   #3 (permalink)
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I mean the first mistake was made by someone who was fired right after I ordered from them... Second one, happens, should I have thrown a fit over what ended up only costing me $20 bucks (reimbursed) and a few extra days? Plus it pales in comparison to the post office losing my package and making me wait 2 weeks to even begin the insurance process. USPS: making every other life annoyance seem trivial since 1971.
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Old 09-09-2013, 08:18 PM
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