Originally Posted by tonyvall

I purchased a tonneau cover from 4wheelonline and wound up with more than I bargained for. I must state up front that I created the problem by not paying attention to what I was purchasing. I thought I was purchasing a tonneau cover for a Frontier King Cab, but when I was taken to the selection part of the process, it defaulted to a Frontier Crew Cab instead. I didn’t notice this and went ahead and ordered the part. This was at the beginning of November 2007. Well, after a ton of emails and finally, contact with a live person, the correct cover was shipped and I received it just before Christmas. Yes, over a month later. The problem I ran into was the 25% restocking fee that I had to pay. That added another $82.49 to my cost and their profit. The product that was a very good price in the beginning ($329.95) wound up costing me $412.44, so it wasn’t such a bargain in the long run. The bottom-line at this point is that I should have purchased the item at a local truck warehouse. I would have had it the next day and if it was the wrong one, they would have exchanged it free.
The process of returning anything at 4wheelonline is painfully slow, but they did finally correct the situation after an agonizing wait. My warning to anyone purchasing from 4wheelonline is to make sure you know exactly what you are ordering and triple-check the part description before you make the purchase. I would also recommend that you speak to a person instead of making the purchase solely online so if there is a mistake made, they can take the responsibility for making it. I suggested to them that they do a simple and quick quality check of their online orders to make sure their customers are ordering the right items(s) because I registered my truck as a King Cab, but they did not catch my mistake when ordering something for a Crew Cab. If I purchase from them in the future, I will be sure to follow my own advice. Remember … Buyer Beware!

Originally Posted by Tato97T100

I realize this is a rant, but bare with me. I just dont want any of you to get the kind of service i did.

About two weeks ago, maybe 2 1/2, i purchased a body lift online. I spent some time searching for the company with a cheaper price since all offered the same product. I found 4wheelonline.com and was happy with the price. I decided to call them a speak to them over the phone to address some of my concerns. I talked to one of the representatives and he assured me this is a good product and also told me that they had a wharehouse with some in stock 30 minutes away from my house. He took my credit card information, told me they would ship it out that day and it would be to my house in 2 days.

5 days latter i called and asked where my lift kit was. They informed me that instead of leaving the corona wharehouse, it was shipped outside of the pennsylvania wharehouse (not so close). So i clamly accepted it and asked where my tracking number was (as the gentleman i spoke to that took my order told me he would e-mail it to me the next day--which he never did), so i asked for my tracking number and they said they didn't have it. But they could get it to me (i've heard this before) by the next day. 3 days later they called me and left a message saying that they charged my credit card, but never placed an order. So basically ive waited two weeks for something i paid for, but they never ordered.

This is by far the worst service ever. They did not even have any remorse, they simply could care less about me or my business.

I would like to worn all of you to stay away from 4wheelonline.com, the 10 dollars you save (roughly) is definately not worth it. I am still trying to get my product, but as most of you would, expect some sort of discount for having to go through this. They are giving me the run around, and i am fed up.

STAY AWAY FROM 4WHELLONLINE.COM

Originally Posted by road racer

about this guy......

there are a couple of lies right off the bat.

*third there are no warehouses in pennsylvania.