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Old 03-21-2008, 06:05 PM   #1 (permalink)
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4WD Toyota Owner Magazine Customer Service
This doesn't have anything to do about the magazine itself, after only 1 issue, I can honestly say that the material inside it speaks for itself

I recieved a subscription for this magazine from my Grandfather for Christmas. When he ordered it, either it wasn't an option or he missed it (being 90, he probably missed it), but he couldn't get it mailed to my house, so it went to his.

I told him no worries, we'll deal with it when the first issue comes. Got my first issue last week. He said that he would contact them and get it switched. I decided, instead of having him do it, I would, thinking it might be easier to get the ball rolling.

Now, most will require a phone call from the person the subscription is being sent to. My Grandfather and phones, not a great combo anymore. His hearing is to the point that even with his hearing aide, he still misses the majority of the conversation.

So I emailed the magazine and let them know of the situation and they took care of it without even needing to contact my Grandfather. Like I said, that might be a small thing for most, but when Gramps is having trouble on the phone it becomes very frustrating for him.

Communication between them was quick and easy. I informed them of the situation, they said no problem, I replied with the current address and the new address and the addressed the change.

Thank you to who ever I was in contact with and to the overall group. You have impressed me and I am ecstatic to be on your subscription list.
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Old 04-09-2008, 10:45 AM   #2 (permalink)
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I thought i'd hop in and say that its the best mag for toyota owners and as a vendor advertising and communicating with them was easy and timely. Great job David
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