Reporting Problems to Toyota
01-15-2009, 01:29 PM
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Reporting Problems to Toyota
Hey everyone; I'm new to this posting thing, but I've turned to YotaTech for advice so now I want to give back alittle.
I have an 00 4runner that currently has a stuck bell crank (part of the E Brake assembly). Apparently it is common to see this part rust/corrode on Toyota's due to the use of two different metals.
I called the "Customer Experience Center" and was told that while it is not a reported problem, that if people continue to call it in and report it, a bulletin may be issued; allowing all who have had this problem be reimbursed the cost of repair and all who may experience it, to recieve aid in repairing it.
My truck also experienced the break in the radiator, causing all coolant to flow into, and destroy, the tranny. I agree with the pained drivers who also experienced this, that with the fault occuring within the radiator and the speed at which the coolant goes into the tranny it is often too late to avoid such damage.
Again, if we all call in to Toyota, maybe we can get aid/reimburstment for these repairs.
I have an 00 4runner that currently has a stuck bell crank (part of the E Brake assembly). Apparently it is common to see this part rust/corrode on Toyota's due to the use of two different metals.
I called the "Customer Experience Center" and was told that while it is not a reported problem, that if people continue to call it in and report it, a bulletin may be issued; allowing all who have had this problem be reimbursed the cost of repair and all who may experience it, to recieve aid in repairing it.
My truck also experienced the break in the radiator, causing all coolant to flow into, and destroy, the tranny. I agree with the pained drivers who also experienced this, that with the fault occuring within the radiator and the speed at which the coolant goes into the tranny it is often too late to avoid such damage.
Again, if we all call in to Toyota, maybe we can get aid/reimburstment for these repairs.
BTW do you have a phone # for them?
01-16-2009, 02:59 AM
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Customer Experience Center
If you'd like to discuss your experience or share your comments, Toyota's Customer Experience Center representatives are happy to assist you. Phone: 800-331-4331
Fax: 310-468-7814
Mon - Fri, 5:00 am - 6:00 pm PST
Sat, 7:00 am - 4:00 pm PSTOr send correspondence to: Toyota Motor Sales, U.S.A., Inc.
19001 South Western Ave.
Dept. WC11
Torrance, CA 90501
I grabbed the above from the Toyota "contact us" page on the web.
If you'd like to discuss your experience or share your comments, Toyota's Customer Experience Center representatives are happy to assist you. Phone: 800-331-4331
Fax: 310-468-7814
Mon - Fri, 5:00 am - 6:00 pm PST
Sat, 7:00 am - 4:00 pm PSTOr send correspondence to: Toyota Motor Sales, U.S.A., Inc.
19001 South Western Ave.
Dept. WC11
Torrance, CA 90501
I grabbed the above from the Toyota "contact us" page on the web.
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