hattrick58

THE STORY In Feb. 2007, I’d purchased a new Toyota FJ Cruiser from FREEMAN TOYOTA in Hurst, Texas. The transaction was done quickly and painlessly, as I make most vehicle “negotiations”: This is what I’d like, this is how much I’ll pay. Yes? Let’s talk. No? I’m moving on to another dealer. The vehicle was in mod getting wheels, tires, modified suspension, bull bar, fog lights etc. I picked up the vehicle three days after the purchase and all seemed well. Six months later there was a problem with one of the aftermarket turn signals and there was a noise coming from the right rear strut. I took the vehicle back to the dealer and they “repaired” the turn signal wiring problem, but of course they couldn’t hear nor could they find anything wrong with the right rear strut. If I had a quarter every time I’ve heard that from a dealer on a vehicle still under warranty. A few weeks later I’d noticed there is a part missing from the light the FREEMAN TOYOTA service department “repaired”. I called the service department, explained the situation and I was told they would look for it. That’s the last promise I would ever hear from them. Subsequent phone calls were not effective. FREEMAN TOYOTA was unresponsive to complaints to Toyota Motors and the Better Business Bureau. Finally, I filed two theft reports with the HURST TEXAS POLICE DEPARTMENT within a week w/ no response from them, either. Completely pissed off, I drove up to FREEMAN TOYOTA on a Saturday morning. A heated argument ensued and FREEMAN TOYOTA called the police and several HURST TEXAS POLICE DEPARTMENT officers responded. Initially I felt the officer I spoke with was either inexperienced or incompetent with conflict resolution, as he didn’t seem to grasp the fact that FREEMAN TOYOTA would not return a part that belonged to me. He was actually trying to perpetuate the incident. I now suspect he was apathetic. I say this because I’d told him that I had filed two police reports w/ the HURST TEXAS POLICE DEPARTMENT, but he was not impressed and didn’t bother to verify the validity of my claim. FREEMAN TOYOTA swore out a trespass warrant on me and I’m never to go back on their property for fear of arrest and detention by the HURST TEXAS POLICE DEPARTMENT. I was home an hour, and I received a call from the FREEMAN TOYOTA service manager who was very apologetic and said the warrant had been rescinded. At that point I didn’t really care. I’d no desire to go to FREEMAN TOYOTA for any reason. My wife got in the truck and drove to FREEMAN TOYOTA get the part and at that time they discovered all types of problems w/ the wiring. In order to make the repair, the ARB bumper had to be removed. Some time during the bumper removal/reinstall, they broke a panel (p/n 52115-35120) without a mention to my wife (or myself for that matter). Unfortunately, due to the obscure location of this panel, I didn’t discover this until three months after the repair. Another example of FREEMAN TOYOTA’s incompetence and unwillingness to be accountable or responsible. And once again I have a turn signal that won’t work. I do have a maintenance agreement with them that I’m trying to either get a prorated refund or have it transferred to another dealership. Toyota says there is little they can do, which of course, I find arguable. They are trying to contact the customer service advisor, but I’ve been down that road before without success. If you choose to do business with FREEMAN TOYOTA, be aware that you will never be able to contact A) the manager of the service department. The service advisors all claim to be to be the service manager (Napoleon Complex perhaps). B) The customer relations advisor. C) The general manager. THE MISSION The mission here is simple: To tell my story and let you decide whether you want to do business with a company like this. Be aware of the pitfalls when you do business in HURST, TEXAS. The city government has little regard for the consumer doing business with companies located in their city. RESPONSIBLE PARTYS Freeman Toyota for obvious reasons. Toyota Motors for not being more proactive with their dealership’s customer service. And myself for doing business with FREEMAN TOYOTA and Toyota Motors in the first place.

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Paul H.

This is your first post with no introduction? Sounds like you need to check your vehicle more thoroughly before accepting it from the dealer. Sorry but 3 months is a long time before noticing something is missing, could easily have fallen off. No wonder they wouldn't except responsiblilty.

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92 4Runner SR5 V6 4X4
Skyjacker Nitro shocks, Pro-Comp steering stabilizer, clear bumper lenses, lund windjammer, OME standard coils, ISR mod, inlet pipe removed, Bushwaker Fender Flares.

2002 Tacoma Prerunner V6 Xtracab. Lund Intercepter bug guard, rear glass sunshield, Bilstein shocks on rear.

2004 Honda CRV EX stock belongs to wife.

SC4Runner

Maybe I'm missing something, but, all this frustration was over a turn signal?! I understand some frustration with dealing with a dealership who doesn't return calls. But, it really seems like this situation may have been dealt with a different way.

You know how the saying goes, if you want something done right, do it yourself?

Sorry for your bad luck.

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1996 4x4 3.4L 4Runner on 35's - 6" of lift, MTR's, E-locked, ARB Tacoma Bumper, Sliders and a cut off tail pipe.

1966 FJ40 - SOA with stock springs, stock 1F motor, and a smelly tailpipe.

blarchitect

Are you happy enough with the product seeing as the support/service appears to be poor?

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Wanted: Square end caps for dark tan 4Runner cargo cover.
Wanted: 96-98 4Runner Clear bumper lights.

hmmwv15

Sounds like he's one to take it in for oil changes.

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I haven't failed, I've just found several different ways NOT to fix this truck. :D

Sean

dirtoyboy

and blinker fluid refills......

I would say the first mistake was having the police called on you....not usually the best way to resolve conflict....

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Low down and durrrrrrrty Rock stacking Web Wheeler.


Locked, lifted, trussed, SASsed, triangulated, dual cased, shaved, armored, gusseted, hydro'd, blacked out, crapped out, mashed up, merderrrrrd out and ready to hit the mall!

It's a Jaap thing....You wouldnt understand

zlathim

I see no reason to flame the guy, first post or not. Just in case you guys were confused, you logged into YotaTech, not Pirate.

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Do you think Einstein walked around thinking everyone was a bunch of dipsticks?
Idiocracy (edited for family friendly viewing)

dirtoyboy

I'm a little confused.......what does he want from us? To know everything is gonna be peachy keen? A hug?

This is the drama llama section after all hehe

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Low down and durrrrrrrty Rock stacking Web Wheeler.


Locked, lifted, trussed, SASsed, triangulated, dual cased, shaved, armored, gusseted, hydro'd, blacked out, crapped out, mashed up, merderrrrrd out and ready to hit the mall!

It's a Jaap thing....You wouldnt understand

zlathim

I think he is just venting a little, but at the same time trying to get the word out about crumby customer service he received. I don't live where he does, or take my car to the dealer for repairs, but if I did I would think twice about taking it to the dealer he has been using.

All I'm saying is to cut the guy some slack, he's new and we don't want him thinking we are all a bunch of jerks do we? (rethinking this as I consider my audience...)

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Do you think Einstein walked around thinking everyone was a bunch of dipsticks?
Idiocracy (edited for family friendly viewing)

dirtoyboy

Yes, you are right......

we don't want to be labeled as jerks!

Hattrick I will personally help you fix your blinker. Let me know what I can do..

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Low down and durrrrrrrty Rock stacking Web Wheeler.


Locked, lifted, trussed, SASsed, triangulated, dual cased, shaved, armored, gusseted, hydro'd, blacked out, crapped out, mashed up, merderrrrrd out and ready to hit the mall!

It's a Jaap thing....You wouldnt understand

zlathim

I knew you'd come around!

__________________
Do you think Einstein walked around thinking everyone was a bunch of dipsticks?
Idiocracy (edited for family friendly viewing)

dirtoyboy

I was being serious, really!


I know its hard to tell sometimes

__________________
Low down and durrrrrrrty Rock stacking Web Wheeler.


Locked, lifted, trussed, SASsed, triangulated, dual cased, shaved, armored, gusseted, hydro'd, blacked out, crapped out, mashed up, merderrrrrd out and ready to hit the mall!

It's a Jaap thing....You wouldnt understand

zlathim

That's an understatement!

Think this guy will ever log into this site again?

__________________
Do you think Einstein walked around thinking everyone was a bunch of dipsticks?
Idiocracy (edited for family friendly viewing)

blarchitect

Makes you wonder when he hasn't logged-in since his intial posting.

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Wanted: Square end caps for dark tan 4Runner cargo cover.
Wanted: 96-98 4Runner Clear bumper lights.

Elvota

It is of course possible he is simply joining as many forums as he can to post this story in hopes of reducing as many customers as possible from visiting the dealer he is having an issue with.

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1990 4Runner | V6 3.4 | 5spd | 240 someoddthousand miles | SR5 | SAS | RLS | 35's | ARB | TJM | 217 to 1 | W8000

- four wheels | three sticks | two hands | one trail -

visit the sticki chronicles

DeathCougar

Well one would at least think he would log in again to see the responses....YT is addicting like that.

not that I would know.....

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Tacoma miniheader install kit Now available! Click here for ordering information

Need that hard to find part? Nix99 Used Toyota and Lexus parts!

Brenjen

If the story is true I'd steer clear of that dealership. Unfortunately there's no way to know & this being the OP's first post it comes across as a whine instead of a "heads up" to the Toyota community at large. Personally I tend to cut people on the intardnet more slack than some of my fellow posters do & I know at least one or two of them are really good guys.

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'95 4Runner 3.0 Automatic bone stock; it's becoming a project slowly but surely, one part at a time

"If ye love wealth better than liberty, the tranquility of servitude than the animated contest of freedom, go from us in peace. We ask not your counsels or arms. Crouch down and lick the hands which feed you. May your chains sit lightly upon you, and may posterity forget that you were our countrymen!”

85toy

OP sounds like my uncle finds something very small and makes a huge deal out of it, i might think that this is my uncle except that my ucle would never be cool enough to buy an fj cruiser, he thinks chevy is better.

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1984 toyota pickup extended cab 4x4

couple of mods

DeathCougar

I think this guy and THIS GUY are the same person.

Mods, whats up with these two losers?

__________________
Tacoma miniheader install kit Now available! Click here for ordering information

Need that hard to find part? Nix99 Used Toyota and Lexus parts!