I will never shop at Pepboys Again!

infiltrator · 05-09-2008, 09:09 AM

Yes, I just had the worst experience with my local Pepboys, and even though I am sure there are better ones around, I will not give my money to them ever again.

Story: Okay, so I got an ad in the paper for Pepboys. They had 4 things that caught my eye.
1. Prostop Platinum rotors for $24.99!
2. Prostop Ceramic brake pads for $24.99!
3. Free brake inspection!
4. 5 qts of Pennzoil HM, and a filter for $15.99 (10.99 with mail-in-rebate..)

So, I am all stoked and happy. Run over there, and go to the service department. Some guy is there looking around, and I show him the ad with the stuff. He asks me for my truck year and model (blah blah blah) and tells me they don't have Prostop rotors for my truck.
He sits me on the phone with a dumbass guy who asks me what month my truck was produced in, and said once again, NO we don't have Prostop rotors for your truck. But we do have Pepboys rotors at $50 a piece...
I hang up the phone, and contine.

Show the guy the free brake inspection and he asks "what's the problem?". I tell him, my steering wheel shakes when I brake (obviously my front rotors are SHOT). I also tell him it sounds like someone is dying when I brake (might needs some anti-seize gel on the back of the pads?). But none-the-less I want someone to look at it, and for free, why not.
Well this guy tells me I need a whole new front setup (which I was planning on buying with the sales for the rotors and pads).
I ask if he can take a look, and he gives me this crappy look and says "Why? I just told you what was wrong"... So I ask to see his manager, and he says "FINE, just bring the truck to the back".. I do that, and he gets someone to check my brakes while he leaves for lunch.

While my truck is being looked at I walk over to the Parts department.
I ask them about the Ceramic brake pads and they tell me, they are not $24.99 for your truck, they are $53.xx! He shows me some crappy fine print on the paper, that says "as low as"... I asked him what cars would be eligeable for the $24.99, and he couldn't give me an answer...

So forget the Rotors, and Pads... (was planning on spending probably $80+ for both). Then, I get my oil and filter, pay for that, and move on to the service department again. This time, they can't figure out what is wrong.
They heard the squeal of my brakes I am sure, but they assemble the truck, and drive it back out.
The guy hands me the keys and says "Have a nice day"... In a rude tone. I asked him, WHATS WRONG WITH MY BRAKES!!!? He says, "there is nothing wrong, you probably just need to lube it up or something".
I drive off, and will never ever again visit that store.

Folks if you are planning on buying from there, might I suggest you take your money somewhere better like Kragen or Napa...
Kragen has the sale for my Rotors online, and I will purchase from them.

Rant off. Thanks for reading. Feel free to share stories or comment.

tc · 05-09-2008, 09:29 AM

Caveat emptor

Sounds like the same thing that's happened to just about everyone at either NAPA, Checker/Kragen/Shucks, Autozone, Advance, Carquest, PepBoys, ...

zlathim · 05-09-2008, 09:35 AM

What a bunch of dorks...(the pep boys gang)

rdlsz24 · 05-09-2008, 09:46 AM

Pep Boys near me closed down. I won't miss them.

Rob

Spence1016 · 05-09-2008, 09:56 AM

i just got my tires from there(dakota definity m/t) and i would agree that the service is not great but i just couldnt resist for the price( 140 a piece and buy 3 get 1 free(they were supposed to be 123 a piece but they had to secial order them and got load range e...cuz ill be towing a semi trailer...)) i stood outside the garage door and there was only somebody working on my car for about half the time but they still charged me for 2 hours

toytech76 · 05-09-2008, 10:14 AM

I would take care of your brakes for ya if you lived up north. lol I think i'm a lil better than pepboys.lol

X-AWDriver · 05-09-2008, 10:22 AM

I've never had any issues with the Pep Boys I go to but I use now Checkers since one is only a 1/4 mile a way.

Godzilla · 05-09-2008, 10:59 AM

Ya some of these parts stores are junk. The private owned Buchanan Napa (non-private one is awesome) in Thunder Bay are full of crooks and idiots. If you asked for blinker fluid they would go straight to the computer, then tell you its double the price since you own a toyota..

Ron Helmuth · 05-09-2008, 11:05 AM

I believe it is a pretty well known "fact" that PepBoys supplier of electric parts is notoriously screwed up. Went through about 4 alternators of their's that never would function correctly in my 88 Mazda 323GTX. (turbo and All wheel drive -what fun but I digress)

Eventually soured my relationship with the repair shop I was using as I favored Pep Boys' policy of lifetime warranty-which seemed advantageous to me for electrical parts. In short the shop was right and I was wrong. Went with a NAPA alternator on a Mazda and never ever a problem again.

"Do not use Pep Boys for electrical components"

I apologize publicly to Buchtel Motors of Denver-they still drive my 88 Toyota Van with 4wd for their shuttle taxi and take even better care of it than I ever could. They are a AAA recommended facility and they take good care of their customers. Really a shop poster child for good customer service.

SoCal4Running · 05-09-2008, 12:48 PM

At least they gave you your keys back, the PB around here I have herd has refused to release your own vehicle back to you if it is deemed unsafe after you have your free inspection done; Never go to any shop for any free service.

Also the PB here has turned into a crappy flee market.

CyMoN · 05-09-2008, 01:34 PM

I shop at all of the stores pepboys= I buy gear oil
they carry royal purple.
auto zone =NOTHING THE MANAGER IS A SMART A$$ PRICK.

advanced= auto some parts RTV,degreaser, oil filters when on sale

napa parts only no fliuds they charge too much for sealants and oil.

walmart OIL they have the best sales on mobile and castrol.

I also some times buy oil at sams club.

each store has items for less or has something I am looking for that the others don't

when it comes to brakes I order online when possible none of the stores had brake pads for my 4runner when I needed them except pep boys.
all they had where EBC's payed 59$ for them and they have been the best brake pads I have ever had on a truck.

dirtoyboy · 05-11-2008, 06:56 AM

Just more reason to learn how to work on it yourself!

89dlx · 05-11-2008, 07:33 AM

Thankfully I do all my own work and never have to deal with situations like this.

dsmbuddy · 05-11-2008, 07:35 AM

take it from a mechanic who worked at a precision tune, all the quick lube/free inspections are out to get your money, and will rip you off at all expenses to get it. I now work at a Toyota dealer. Yes we are expensive as but the is done right and you ARE taken care of. well, at least at my dealer...

infiltrator · 05-11-2008, 07:50 AM

Yeah, I remember there was a REALLY good write-up on how to change the pads shoes, drums and discs... I lost my link because my favorites were deleted on accident. Needless to say I will find it again sometime and want to do my own brakes.

My biggest concern is jackstands. I need to get some really bad.

CJM · 05-11-2008, 08:55 AM

You honestly expected a pepboys service center to have the service of a real mechanic..PLEASE....

DeathCougar · 05-11-2008, 09:16 AM

Every ad from every company does the exact same thing. They ALL say "From $xx.xx" Its how they get you, its called marketing.

Despite the fact that Pep boys and Schucks and all those other places are the WORST place to get parts, you should have read the ad carefully and known that there is no way pads for your truck are $24. Remember, if the deal is too good to be true, it usually is.

89dlx · 05-11-2008, 04:47 PM

I buy my brake pads from the dealer and if I'm doing a side job I tell the owner to buy factory pads/shoes. I've had too many times where aftermarket pads make noise. I work at a Lexus dealer so I get the parts cheaper

05-09-2008, 09:09 AM	#1 (permalink)
infiltrator Registered User Join Date: Apr 2007 Location: Valencia, California Posts: 1,278	I will never shop at Pepboys Again! Yes, I just had the worst experience with my local Pepboys, and even though I am sure there are better ones around, I will not give my money to them ever again. Story: Okay, so I got an ad in the paper for Pepboys. They had 4 things that caught my eye. 1. Prostop Platinum rotors for $24.99! 2. Prostop Ceramic brake pads for $24.99! 3. Free brake inspection! 4. 5 qts of Pennzoil HM, and a filter for $15.99 (10.99 with mail-in-rebate..) So, I am all stoked and happy. Run over there, and go to the service department. Some guy is there looking around, and I show him the ad with the stuff. He asks me for my truck year and model (blah blah blah) and tells me they don't have Prostop rotors for my truck. He sits me on the phone with a dumbass guy who asks me what month my truck was produced in, and said once again, NO we don't have Prostop rotors for your truck. But we do have Pepboys rotors at $50 a piece... I hang up the phone, and contine. Show the guy the free brake inspection and he asks "what's the problem?". I tell him, my steering wheel shakes when I brake (obviously my front rotors are SHOT). I also tell him it sounds like someone is dying when I brake (might needs some anti-seize gel on the back of the pads?). But none-the-less I want someone to look at it, and for free, why not. Well this guy tells me I need a whole new front setup (which I was planning on buying with the sales for the rotors and pads). I ask if he can take a look, and he gives me this crappy look and says "Why? I just told you what was wrong"... So I ask to see his manager, and he says "FINE, just bring the truck to the back".. I do that, and he gets someone to check my brakes while he leaves for lunch. While my truck is being looked at I walk over to the Parts department. I ask them about the Ceramic brake pads and they tell me, they are not $24.99 for your truck, they are $53.xx! He shows me some crappy fine print on the paper, that says "as low as"... I asked him what cars would be eligeable for the $24.99, and he couldn't give me an answer... So forget the Rotors, and Pads... (was planning on spending probably $80+ for both). Then, I get my oil and filter, pay for that, and move on to the service department again. This time, they can't figure out what is wrong. They heard the squeal of my brakes I am sure, but they assemble the truck, and drive it back out. The guy hands me the keys and says "Have a nice day"... In a rude tone. I asked him, WHATS WRONG WITH MY BRAKES!!!? He says, "there is nothing wrong, you probably just need to lube it up or something". I drive off, and will never ever again visit that store. Folks if you are planning on buying from there, might I suggest you take your money somewhere better like Kragen or Napa... Kragen has the sale for my Rotors online, and I will purchase from them. Rant off. Thanks for reading. Feel free to share stories or comment. __________________ '95 4runner 3.0L \| 192,xxx \| ISR mod \| Polk Audio Speakers \| 31inch tires REAR ENDED AND TOTALED. Got $5,100 for it. link

05-09-2008, 09:29 AM	#2 (permalink)
tc Contributing Member Join Date: Nov 2005 Location: Longmont, CO Posts: 6,129	Caveat emptor Sounds like the same thing that's happened to just about everyone at either NAPA, Checker/Kragen/Shucks, Autozone, Advance, Carquest, PepBoys, ... __________________ Check out www.coTTORA.org to hook up with great Toyota 'wheelin' folks! Current - 93 4Runner: 3VZ 33"x10.50" no lift ARB F/R 96 Impala SS: My own personal cop car Previous - 89 2WD Pickup 22R, Fabtech "Ivan Dan" lift, 31x10.50, IASCA World Finals 4th Place Stop with the mods and get on the trail! Pix at www.4wheelingoh.shutterfly.com/action

05-09-2008, 09:46 AM	#4 (permalink)
rdlsz24 Registered User Join Date: Sep 2005 Location: Pecatonica, IL Posts: 1,279	Pep Boys near me closed down. I won't miss them. Rob __________________ 1988 Xtra Cab Pickup ('94 22RE; 4x4; 5spd) Rancho lift w/ 33x12.5x15 tires & 5.29s

05-09-2008, 09:56 AM	#5 (permalink)
Spence1016 Registered User Join Date: Sep 2007 Location: Ft.Lauderdale, FL Posts: 236	i just got my tires from there(dakota definity m/t) and i would agree that the service is not great but i just couldnt resist for the price( 140 a piece and buy 3 get 1 free(they were supposed to be 123 a piece but they had to secial order them and got load range e...cuz ill be towing a semi trailer...)) i stood outside the garage door and there was only somebody working on my car for about half the time but they still charged me for 2 hours __________________ 2000 4Runner Limited V6 Auto... 2wd =[[[ Sony GT510 head unit, Kenwood 1700 watt max mono amp, Two 12 inch Polk Subs in ported box, 3 farad capacitor, neons in front footwells Foglights mounted on bottom of rear bumper Optima Yellowtop, Kc daylighters on front bumper Vortex muffler and Trueflow airfilter from Burtman

05-09-2008, 10:14 AM	#6 (permalink)
toytech76 Registered User Join Date: Dec 2007 Location: Sacramento, Ca Posts: 1,059	I would take care of your brakes for ya if you lived up north. lol I think i'm a lil better than pepboys.lol __________________ 97 Runner. 3" revtek front with 1/2 added spacer, front 97 LC coils and shocks in the rear, 33x12.5/15 Pro Comp mud terrains, 15x8 Pro Comp 1069 alloys, 00 runner headlites, clear corners and bumper lenses, 00 runner airbox/MAF conversion, Reverse indiglo gauges, 5000K HID's, LC hood struts, Magnaflow exhaust, custom grill insert, hella driving lights converted into headlight highbeams, retrofitted avalon homelink sunvisor

05-09-2008, 09:35 AM	#3 (permalink)
zlathim Registered User Join Date: Sep 2007 Posts: 603	What a bunch of dorks...(the pep boys gang)

05-09-2008, 10:22 AM	#7 (permalink)
X-AWDriver Contributing Member Join Date: Sep 2003 Location: Littleton,CO Posts: 9,161	I've never had any issues with the Pep Boys I go to but I use now Checkers since one is only a 1/4 mile a way. __________________ '99 4Runner Highlander 4wd E-locker,rear diff and deckplate mod * 265/75/16 Nitto TerraGrapplers * Yakima Load Warrior rack * clear corners/signals * Tacoma skidplate * Silverstar lamps/fogs Alpine CDA-9831,Bazooka EL Series 250w amp,MTX 10" sub

05-09-2008, 10:59 AM	#8 (permalink)
Godzilla Registered User Join Date: Mar 2004 Location: easy stalker! Posts: 1,532	Ya some of these parts stores are junk. The private owned Buchanan Napa (non-private one is awesome) in Thunder Bay are full of crooks and idiots. If you asked for blinker fluid they would go straight to the computer, then tell you its double the price since you own a toyota..

05-09-2008, 11:05 AM	#9 (permalink)
Ron Helmuth Registered User Join Date: May 2007 Location: Denver metro area-COLO. Posts: 325	I believe it is a pretty well known "fact" that PepBoys supplier of electric parts is notoriously screwed up. Went through about 4 alternators of their's that never would function correctly in my 88 Mazda 323GTX. (turbo and All wheel drive -what fun but I digress) Eventually soured my relationship with the repair shop I was using as I favored Pep Boys' policy of lifetime warranty-which seemed advantageous to me for electrical parts. In short the shop was right and I was wrong. Went with a NAPA alternator on a Mazda and never ever a problem again. "Do not use Pep Boys for electrical components" I apologize publicly to Buchtel Motors of Denver-they still drive my 88 Toyota Van with 4wd for their shuttle taxi and take even better care of it than I ever could. They are a AAA recommended facility and they take good care of their customers. Really a shop poster child for good customer service. __________________ 99 4Runner SR5 4wd 3.4/5 spd Factory Rear Locker/Rear Diff Breather Extension LT265/75/16 Nitto Terra Gs- AR767s Old Man Emu springs 881 fronts 891 rears Old Man Emu shocks N91 fronts N86 rears All Pro Off Road sliders/ARB "Taco" bumper Redline Tuning hood struts -prop rod now useless! TrueFlow Air Filter fed by airbox deckplate mod Rear wing custom painted in body color (white056)

05-09-2008, 12:48 PM	#10 (permalink)
SoCal4Running Registered User Join Date: Mar 2004 Location: Oceanside, CA. Posts: 786	At least they gave you your keys back, the PB around here I have herd has refused to release your own vehicle back to you if it is deemed unsafe after you have your free inspection done; Never go to any shop for any free service. Also the PB here has turned into a crappy flee market. __________________ '86 4runner 22RE, 5-speed, LC Street EFI head w/ cam, LC Pistons, ARP Head Studs, Downey header, Dynomax 2 1/4" full exhaust, VDO water temp guage, 01-03 Tacoma cd\tape radio with 10" Bazzoka, Downey 2" rear springs, GDI radiator, Torus fan DONE!!!! '68 Ford Mustang Fastback Daily driver with a built 289 and a streetfighter trans.(Retired) 98 Subaru Outback-Took over daily driving duties MicroMatic.com Waco93.com

05-09-2008, 01:34 PM	#11 (permalink)
CyMoN Registered User Join Date: Jul 2006 Location: INDIANA Posts: 1,947	I shop at all of the stores pepboys= I buy gear oil they carry royal purple. auto zone =NOTHING THE MANAGER IS A SMART A$$ PRICK. advanced= auto some parts RTV,degreaser, oil filters when on sale napa parts only no fliuds they charge too much for sealants and oil. walmart OIL they have the best sales on mobile and castrol. I also some times buy oil at sams club. each store has items for less or has something I am looking for that the others don't when it comes to brakes I order online when possible none of the stores had brake pads for my 4runner when I needed them except pep boys. all they had where EBC's payed 59$ for them and they have been the best brake pads I have ever had on a truck. __________________ my rigs 89 4runner 1989 4runner v6 5 speed everything factory +4susplift running bfg 31s and a aux gas tank and more aux lights than needed 86 pickup 1986 stock pickup 22r 31.10 BFG ATs flatbed a sad day for the 4runner "One moment of patience may ward off great disaster. One moment of impatience may ruin a whole life."

05-11-2008, 06:56 AM	#12 (permalink)
dirtoyboy Registered User Join Date: May 2006 Location: St. Loser, Misery Posts: 1,946	Just more reason to learn how to work on it yourself! __________________ Low down and durrrrrrrty Rock stacking Web Wheeler. I'm the yota junk man......PM me for ALL your parts needs NEW or USED Locked, lifted, trussed, SASsed, triangulated, dual cased, shaved, armored, gusseted, hydro'd, blacked out, crapped out, mashed up, merderrrrrd out and ready to hit the mall! It's a Jaap thing....You wouldnt understand

05-11-2008, 07:33 AM	#13 (permalink)
89dlx Registered User Join Date: Oct 2006 Location: Branford, CT. Posts: 824	Thankfully I do all my own work and never have to deal with situations like this.

05-11-2008, 07:35 AM	#14 (permalink)
dsmbuddy Registered User Join Date: Dec 2006 Posts: 52	take it from a mechanic who worked at a precision tune, all the quick lube/free inspections are out to get your money, and will rip you off at all expenses to get it. I now work at a Toyota dealer. Yes we are expensive as but the is done right and you ARE taken care of. well, at least at my dealer...

05-11-2008, 07:50 AM	#15 (permalink)
infiltrator Registered User Join Date: Apr 2007 Location: Valencia, California Posts: 1,278	Yeah, I remember there was a REALLY good write-up on how to change the pads shoes, drums and discs... I lost my link because my favorites were deleted on accident. Needless to say I will find it again sometime and want to do my own brakes. My biggest concern is jackstands. I need to get some really bad. __________________ '95 4runner 3.0L \| 192,xxx \| ISR mod \| Polk Audio Speakers \| 31inch tires REAR ENDED AND TOTALED. Got $5,100 for it. link

05-11-2008, 08:55 AM	#16 (permalink)
CJM Registered User Join Date: Aug 2006 Location: Central NJ Posts: 4,530	You honestly expected a pepboys service center to have the service of a real mechanic..PLEASE.... __________________ 96' T100 SR5 4x4, ISR mod, Custom ABS snorkel, KC 57's Hella optilux el cheapo backup lights. Cobra 19III CB, Firestick 4ft antenna, Bilstein shocks. Currently needing tires, rims, axle shafts, etc. PM me if you have axle shafts!! Be polite. Be professional. But, have a plan to kill everyone you meet.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
in to the shop	kylextrisler	86-95 Trucks & 4Runners	82	02-27-2008 11:15 AM
Pepboys coupon $10 off $50	taikowaza	Hot Deals/Free Stuff	3	02-06-2007 07:58 AM
Do it yourself shop	upndair	Offroad Tech	44	09-03-2004 07:41 PM
I was walkin through PepBoys....	superjoe83	95.5-2004 Tacomas & 96-2002 4Runners	3	03-24-2004 05:52 AM
In the shop	HALMAN	95.5-2004 Tacomas & 96-2002 4Runners	0	08-24-2002 09:16 AM

05-11-2008, 04:47 PM	#18 (permalink)
89dlx Registered User Join Date: Oct 2006 Location: Branford, CT. Posts: 824	I buy my brake pads from the dealer and if I'm doing a side job I tell the owner to buy factory pads/shoes. I've had too many times where aftermarket pads make noise. I work at a Lexus dealer so I get the parts cheaper