Special Service Campaign for 90-95 4Runners, 89-95 Trucks and 93-98 T100s - Page 9

tc · 01-06-2006, 05:16 PM

UPDATE:

Got a check from the stealership today for having to have the alignment redone! WOOHOO!

I called Toyota about the claim I have with them, and they showed all the paperwork received in the reimbursement department, but that the evaluation process takes several weeks (WTH?), so it will be a few more weeks til I should expect to hear something

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Epic Ed · 01-06-2006, 08:08 PM

Good news on mine -- the tie rods were completely corroded and couldn't be moved. The dealership replaced them for free and completed the recall service. I did get charged $70 for the full alignment, but as I said -- it was expected.

Ed

tc · 01-07-2006, 08:27 AM

Guys - whenever a dealer does this YOU GOTTA POST THE NAME!!!! Those of us not so lucky NEED THE EVIDENCE FOR OUR CLAIMS WITH TOYOTA!!!!

mt_goat · 01-07-2006, 08:34 AM

I can get a full 3D laser alignment for $50 at Jackie Cooper tire stores in OKC.

panhead · 01-07-2006, 09:18 AM

Just read about the recall and called the 800# and gave them my vin and they say that my 93 ext 4x4 dlx was covered on the 50vn & the vo6 head gasket recall thats pretty cool I just purchased the truck about 3 weeks agoand it needed a front end alignment , with any luck they will freshing up my engine it only has 80k on the truck but what the hay if its free good forum thanks for all your input I have learned alot here

Paul H. · 01-07-2006, 10:50 AM

When you get the headgasket replaced, make sure you have them replace the timing belt, drive belts and water pump. They should only charge you for the parts. they should all need tobe replaced by now if not already done.

Oh yah, welcome to Yotatech.

Epic Ed · 01-07-2006, 08:01 PM

TC -- you're correct -- it was Right Toyota in Scottsdale, AZ. Service manager Joe Weisgerber. They also gave me a print out of the alignment. These guys were easy to work with and really took care of the problem with no fuss. Props to Right Toyota.

Ed

blowntaco · 01-07-2006, 10:05 PM

Quote:

Originally Posted by Epic Ed

Good news on mine -- the tie rods were completely corroded and couldn't be moved. The dealership replaced them for free and completed the recall service. I did get charged $70 for the full alignment, but as I said -- it was expected.

Ed

I am a tech at adealership in Denver. You should not be charged for the alignment. That is part of the recall

jdRunner · 01-08-2006, 10:58 AM

Just got the recall done at Centennial Toyota in Las Vegas, no problems, they did the recall and full alignment without doing any extras, although they did want me to do more, like the brakes, tie rod ends, but that is expected.

Silver_Truck · 01-10-2006, 09:09 AM

Well I just dropped my truck off this morning, supposed to be done early afternoon. I just got done last night replacing all the steering components and ball joints, I'm just hoping they don't f'up my new gears or chew up my tires because they don't know how to drive with a locker

sandcrawler · 01-10-2006, 09:12 AM

just got mine done last week at dube toyota in dover, nh. no problems; it went great. no issues with tie-rods, idler arm, etc. alignment included, and was much appreciate b/c i just put on the new tires a couple weeks ago.

gotta love free work on a truck that's 13 years old...

Epic Ed · 01-10-2006, 09:31 AM

Quote:

Originally Posted by blowntaco

I am a tech at adealership in Denver. You should not be charged for the alignment. That is part of the recall

Well, he showed me the instructions on what is covered and it did say "alignment for tow" or something to that affect. Has your shop been doing camber, as well?

Ed

Paul H. · 01-10-2006, 03:54 PM

Got mine back today, no extra charges although they did recommend I replace the lower ball joints, idler arms, and sleeves for $770.

94-RUNNER · 01-10-2006, 06:45 PM

Quote:

Originally Posted by tc

Guys - whenever a dealer does this YOU GOTTA POST THE NAME!!!! Those of us not so lucky NEED THE EVIDENCE FOR OUR CLAIMS WITH TOYOTA!!!!

GOOD DEALERSHIP; WALLINGFORD TOYOTA, WALLINGFORD Ct.

BAD STEALERSHIP; LORENSEN TOYOTA, OLD SAYBROOK Ct.

BAD SERVICE MANAGER; EDWARD KENNEDY

Silver_Truck · 01-10-2006, 06:54 PM

I got home a bit ago from picking up my truck from the dealer and this is how it all went, all in all pretty good IMO. I was supposed to get a loaner car but they didn't have any in at the time due to the fact that they give them to warranty work customers first then first come first serve for other work being done, oh well they drove me to my doorstep and offered to pick me up. Anyways it was supposed to be done at 4 and when I hadn't got a call at 4:15 I called them (yes I'm impatient) they said it would be done in about 10 minutes as they were just finishing washing it. So when I went down to pick it up they talked me through everything they had done and gave me my paperwork and the print out from the alignment machine. When I went out to my truck I took a look around at the front end components checking boots, grease, cotter pins etc. and find that they had replaced all the cotter pins (even the ones on nuts they didn't touch because I'd used wrong length ones) and regreased all my boots, joints etc. The best part though is when I read through the alignment sheet, they had done a full alignment front and rear including centreing my front tires in the wheel well (didn't know they could do that) and adjusted camber castor toe and something else. In the rear they recentred my axle ( to the best of their ability) and straightened out the slight cock it had to it, then get this they adjusted my pinion angle with shims because it wasn't within factory spec! Wow this was alot better service then I expected, hell they didn't even try to sell me anything other then offer an oil change for no labour and ask if there was anything else I needed when I left. So I must say that Wilson Toyota up here in Bellingham WA is a pretty good place in my book.

tc · 01-10-2006, 07:11 PM

Wow - glad to hear some dealers are interested in encouraging future business...

4RocRunner92 · 01-10-2006, 07:18 PM

If any of these listed components break, will the steering wheel shake very hard? Because mine shakes very hard now sometimes....just want to know.

94-RUNNER · 01-10-2006, 07:21 PM

Good for you Silver_Truck ! Glad to hear that you had a positive experience and that you have a dealership that you can count on to take care of you and you truck !

Wish that we could all be that lucky !

Kyle95sr5 · 01-10-2006, 07:29 PM

hey guys, i got the little service recall booklet in the mail and will be callin up soon to make my appointment. my question is that i just orderd a front end rebuild kit for my 4runner and got it in today. it includes upper and lower ball joints, idler arm, pitman arm, and outter and inner tie rod ends and sleeves. should i install this stuff, THEN take it to the dealer to get the relay rod done or should i wait till after it is done to put my new stuff on? Is there any way i could get Toyota to put all my stuff on for free since they have to take most of it off anyway to replace the steering rod? thanks guys.
-Kyle

94-RUNNER · 01-10-2006, 07:50 PM

I would do it first because they are NOT going to do it for free. The recall is only for the center link that Toyota calls a relay rod. None of the other parts will be taken off to replace the rod. So do all your work first and then let the replace the center link and do an alignment. They may charge you for an alignment after all the other parts have been replaced also so you might not get it for free either. But that still wouldn't be a bad thing as you would have a completely new front end. Thats my .02 cents

Silver_Truck · 01-10-2006, 08:28 PM

yep replace it first, thats what I just did. That way the alignment they give you is good to go for a good amount of time rather then them align it then you tear it all apart and have it be off again. No they won't do it for free, I asked and as you can read my dealer is apparently alot nicer then others.
And to everyone else yes it is pretty nice to have a friendly dealer I can count on even if my truck has only been there twice (Brakes when it was first bought, now relay rod). I guess it might be true that they are the #1 Toyota dealer in North America for customer satisfaction (at least thats what the "official" Toyota bulletin says thats plastered all over the service, parts and showroom) Hopefully everyone else gets their situation rectified, I can't believe how some of these other dealers are treating all of you.

highway74 · 01-11-2006, 11:37 AM

Isn't it funny that almost every Toyota dealership you go to has the #1 in Customer Satisfaction plaques posted throughout the showroom floor and in the service dept, I have yet to visit a dealer that didn't have one, go figure huh, lol. Glad to hear of a good experience. I still have to get mine done.

WakeKnight · 01-16-2006, 08:35 AM

I went to bring my 90 pickup in for an alignment after i had changed the idler arm. When the service manager called me to tell me my truck was finished he told me that their was a recall on the relay rod so they went ahead and did that and that i wouldn't be charged for the labor on the front end or the alignment. FREE TRIP. Great service,

Courtesy Toyota, Orlando

Kyle95sr5 · 01-16-2006, 08:47 AM

does a free front end alignment automatically come with the recall or not?

mmof3bys · 01-16-2006, 08:56 AM

I take my 4Runner in for the recall Saturday (01/21/06) for the:
"Steering Relay Rod Replacement" Safety Recall.

They, told me that when they replace this it will include the alignment!

Kelly

01-06-2006, 08:08 PM	#202 (permalink)
Epic Ed Registered User Join Date: Mar 2004 Location: Phoenix, AZ Posts: 654	Good news on mine -- the tie rods were completely corroded and couldn't be moved. The dealership replaced them for free and completed the recall service. I did get charged $70 for the full alignment, but as I said -- it was expected. Ed __________________ '95 4Runner\|32x11.5 BFG TA KOs\|Hi-flow Cat\|Dynomax muffler; 2.25" exhaust\| Downey Headers\|4.88 gears \|Detroit EZ locker \|Detroit TruTrack\|BJ spacers\|Downey HD coils\|2" rear spring spacers\|Rancho RS9000X/RS5000s\|WARN hubs\|TJM T15

01-07-2006, 08:27 AM	#203 (permalink)
tc Contributing Member Join Date: Nov 2005 Location: Longmont, CO Posts: 8,376	Guys - whenever a dealer does this YOU GOTTA POST THE NAME!!!! Those of us not so lucky NEED THE EVIDENCE FOR OUR CLAIMS WITH TOYOTA!!!! __________________ Check out www.coTTORA.org to hook up with great Toyota 'wheelin' folks! Current - 93 4Runner: 3VZ 33"x10.50" no lift ARB F/R 96 Impala SS: My own personal cop car Previous - 89 2WD Pickup 22R, Fabtech "Ivan Dan" lift, 31x10.50, IASCA World Finals 4th Place Stop with the mods and get on the trail! Pix at www.4wheelingoh.shutterfly.com/action

01-07-2006, 08:34 AM	#204 (permalink)
mt_goat Contributing Member Join Date: Nov 2002 Location: Oklahoma State Posts: 8,919	I can get a full 3D laser alignment for $50 at Jackie Cooper tire stores in OKC. __________________ ~Dale~ 93 4X4 ext-cab, auto, SR5, 3.4 V6, supercharged, 2.1" pulley, URD fuel mods, Aquamist WI, IPT valve body mod, dual cases, 4" superlift front, Alcan springs rear, 33 BFG MT, ARB locked front & rear, 5.29 US Gears, RB 1" Body Lift, 1.5" ball joint spacers, manual hubs, TJM T-17, Warn m8000.

01-07-2006, 08:01 PM	#207 (permalink)
Epic Ed Registered User Join Date: Mar 2004 Location: Phoenix, AZ Posts: 654	TC -- you're correct -- it was Right Toyota in Scottsdale, AZ. Service manager Joe Weisgerber. They also gave me a print out of the alignment. These guys were easy to work with and really took care of the problem with no fuss. Props to Right Toyota. Ed __________________ '95 4Runner\|32x11.5 BFG TA KOs\|Hi-flow Cat\|Dynomax muffler; 2.25" exhaust\| Downey Headers\|4.88 gears \|Detroit EZ locker \|Detroit TruTrack\|BJ spacers\|Downey HD coils\|2" rear spring spacers\|Rancho RS9000X/RS5000s\|WARN hubs\|TJM T15

01-10-2006, 09:09 AM	#210 (permalink)
Silver_Truck Contributing Member Join Date: Oct 2004 Location: B'ham, WA Posts: 1,820	Well I just dropped my truck off this morning, supposed to be done early afternoon. I just got done last night replacing all the steering components and ball joints, I'm just hoping they don't f'up my new gears or chew up my tires because they don't know how to drive with a locker __________________ -Geoff *1991 Toyota Pickup Ext. Cab SR5 4x4 V6 5 spd K&N intake, port & polished heads with OS valves, port & polished intake manifold and plenum, NWOR headers and crossover, NWOR catback, Denso Iridium plugs, Redline Fluids, 4.88s, Rear LockRight, Aisin hubs, Chevy springs, BJ spacers, 2" RB body lift, 34x10.5 Swamper LTBs, WolphisWorks Sliders and bumpers, 400,000 mi.

01-07-2006, 09:18 AM	#205 (permalink)
panhead Registered User Join Date: Jan 2006 Location: wareenton va Posts: 20	Just read about the recall and called the 800# and gave them my vin and they say that my 93 ext 4x4 dlx was covered on the 50vn & the vo6 head gasket recall thats pretty cool I just purchased the truck about 3 weeks agoand it needed a front end alignment , with any luck they will freshing up my engine it only has 80k on the truck but what the hay if its free good forum thanks for all your input I have learned alot here

01-08-2006, 10:58 AM	#209 (permalink)
jdRunner Registered User Join Date: Sep 2005 Location: Nevada Posts: 14	Just got the recall done at Centennial Toyota in Las Vegas, no problems, they did the recall and full alignment without doing any extras, although they did want me to do more, like the brakes, tie rod ends, but that is expected.

01-10-2006, 09:12 AM	#211 (permalink)
sandcrawler Contributing Member Join Date: Jul 2003 Location: maine Posts: 404	just got mine done last week at dube toyota in dover, nh. no problems; it went great. no issues with tie-rods, idler arm, etc. alignment included, and was much appreciate b/c i just put on the new tires a couple weeks ago. gotta love free work on a truck that's 13 years old... __________________ 2006 V8 Sport Edition, Galactic Grey

01-10-2006, 06:54 PM	#215 (permalink)
Silver_Truck Contributing Member Join Date: Oct 2004 Location: B'ham, WA Posts: 1,820	I got home a bit ago from picking up my truck from the dealer and this is how it all went, all in all pretty good IMO. I was supposed to get a loaner car but they didn't have any in at the time due to the fact that they give them to warranty work customers first then first come first serve for other work being done, oh well they drove me to my doorstep and offered to pick me up. Anyways it was supposed to be done at 4 and when I hadn't got a call at 4:15 I called them (yes I'm impatient) they said it would be done in about 10 minutes as they were just finishing washing it. So when I went down to pick it up they talked me through everything they had done and gave me my paperwork and the print out from the alignment machine. When I went out to my truck I took a look around at the front end components checking boots, grease, cotter pins etc. and find that they had replaced all the cotter pins (even the ones on nuts they didn't touch because I'd used wrong length ones) and regreased all my boots, joints etc. The best part though is when I read through the alignment sheet, they had done a full alignment front and rear including centreing my front tires in the wheel well (didn't know they could do that) and adjusted camber castor toe and something else. In the rear they recentred my axle ( to the best of their ability) and straightened out the slight cock it had to it, then get this they adjusted my pinion angle with shims because it wasn't within factory spec! Wow this was alot better service then I expected, hell they didn't even try to sell me anything other then offer an oil change for no labour and ask if there was anything else I needed when I left. So I must say that Wilson Toyota up here in Bellingham WA is a pretty good place in my book. __________________ -Geoff 1991 Toyota Pickup Ext. Cab SR5 4x4 V6 5 spd K&N intake, port & polished heads with OS valves, port & polished intake manifold and plenum, NWOR headers and crossover, NWOR catback, Denso Iridium plugs, Redline Fluids, 4.88s, Rear LockRight, Aisin hubs, Chevy springs, BJ spacers, 2" RB body lift, 34x10.5 Swamper LTBs, WolphisWorks Sliders and bumpers, 400,000 mi. Last edited by Silver_Truck; 01-10-2006 at 06:55 PM.*

01-10-2006, 07:11 PM	#216 (permalink)
tc Contributing Member Join Date: Nov 2005 Location: Longmont, CO Posts: 8,376	Wow - glad to hear some dealers are interested in encouraging future business... __________________ Check out www.coTTORA.org to hook up with great Toyota 'wheelin' folks! Current - 93 4Runner: 3VZ 33"x10.50" no lift ARB F/R 96 Impala SS: My own personal cop car Previous - 89 2WD Pickup 22R, Fabtech "Ivan Dan" lift, 31x10.50, IASCA World Finals 4th Place Stop with the mods and get on the trail! Pix at www.4wheelingoh.shutterfly.com/action

01-10-2006, 07:18 PM	#217 (permalink)
4RocRunner92 Registered User Join Date: Apr 2005 Location: Boone, NC Posts: 1,519	If any of these listed components break, will the steering wheel shake very hard? Because mine shakes very hard now sometimes....just want to know. __________________ Jason A friend of the devil is a friend of mine. 1992 SR5 4RocNC Videos

01-10-2006, 07:21 PM	#218 (permalink)
94-RUNNER Contributing Member Join Date: Jul 2004 Location: Ct. Posts: 307	Good for you Silver_Truck ! Glad to hear that you had a positive experience and that you have a dealership that you can count on to take care of you and you truck ! Wish that we could all be that lucky ! __________________ OFF ROAD TRIP 1994 4-Runner 4X4 3.Slow & other stuff http://community.webshots.com/user/94runner

01-10-2006, 07:29 PM	#219 (permalink)
Kyle95sr5 Contributing Member Join Date: Dec 2005 Location: Bucklesberry, North Carolina Posts: 1,181	hey guys, i got the little service recall booklet in the mail and will be callin up soon to make my appointment. my question is that i just orderd a front end rebuild kit for my 4runner and got it in today. it includes upper and lower ball joints, idler arm, pitman arm, and outter and inner tie rod ends and sleeves. should i install this stuff, THEN take it to the dealer to get the relay rod done or should i wait till after it is done to put my new stuff on? Is there any way i could get Toyota to put all my stuff on for free since they have to take most of it off anyway to replace the steering rod? thanks guys. -Kyle

01-10-2006, 07:50 PM	#220 (permalink)
94-RUNNER Contributing Member Join Date: Jul 2004 Location: Ct. Posts: 307	Replace or not to replace ? I would do it first because they are NOT going to do it for free. The recall is only for the center link that Toyota calls a relay rod. None of the other parts will be taken off to replace the rod. So do all your work first and then let the replace the center link and do an alignment. They may charge you for an alignment after all the other parts have been replaced also so you might not get it for free either. But that still wouldn't be a bad thing as you would have a completely new front end. Thats my .02 cents __________________ OFF ROAD TRIP 1994 4-Runner 4X4 3.Slow & other stuff http://community.webshots.com/user/94runner

01-10-2006, 08:28 PM	#221 (permalink)
Silver_Truck Contributing Member Join Date: Oct 2004 Location: B'ham, WA Posts: 1,820	yep replace it first, thats what I just did. That way the alignment they give you is good to go for a good amount of time rather then them align it then you tear it all apart and have it be off again. No they won't do it for free, I asked and as you can read my dealer is apparently alot nicer then others. And to everyone else yes it is pretty nice to have a friendly dealer I can count on even if my truck has only been there twice (Brakes when it was first bought, now relay rod). I guess it might be true that they are the #1 Toyota dealer in North America for customer satisfaction (at least thats what the "official" Toyota bulletin says thats plastered all over the service, parts and showroom) Hopefully everyone else gets their situation rectified, I can't believe how some of these other dealers are treating all of you. __________________ -Geoff *1991 Toyota Pickup Ext. Cab SR5 4x4 V6 5 spd K&N intake, port & polished heads with OS valves, port & polished intake manifold and plenum, NWOR headers and crossover, NWOR catback, Denso Iridium plugs, Redline Fluids, 4.88s, Rear LockRight, Aisin hubs, Chevy springs, BJ spacers, 2" RB body lift, 34x10.5 Swamper LTBs, WolphisWorks Sliders and bumpers, 400,000 mi.

01-11-2006, 11:37 AM	#222 (permalink)
highway74 Registered User Join Date: Aug 2005 Location: Massachusetts Posts: 165	Isn't it funny that almost every Toyota dealership you go to has the #1 in Customer Satisfaction plaques posted throughout the showroom floor and in the service dept, I have yet to visit a dealer that didn't have one, go figure huh, lol. Glad to hear of a good experience. I still have to get mine done.

01-16-2006, 08:35 AM	#223 (permalink)
WakeKnight Registered User Join Date: Jun 2005 Location: Oviedo, Florida Posts: 11	I went to bring my 90 pickup in for an alignment after i had changed the idler arm. When the service manager called me to tell me my truck was finished he told me that their was a recall on the relay rod so they went ahead and did that and that i wouldn't be charged for the labor on the front end or the alignment. FREE TRIP. Great service, Courtesy Toyota, Orlando __________________ '90 Pickup Ext. Cab V-6 3.0 L 4x4 _ 31x10.5 BF Goodrich A/T Mud Tires _ American Racing Wheels _ Step Bars _ Downey Tonneau Cover _ Sony Sound System _ Rancho Rs5000 Shocks & Horozontal Stabalizer _ AISIN Manual Hubs _ Seat Covers _ Fading Paint _ Bent Tailgate _ Scratched Doors _Mods in the Making_ Sr5 Gauge Swap Power Windows Head Light Harness Upgrade

01-16-2006, 08:47 AM	#224 (permalink)
Kyle95sr5 Contributing Member Join Date: Dec 2005 Location: Bucklesberry, North Carolina Posts: 1,181	does a free front end alignment automatically come with the recall or not?

01-16-2006, 08:56 AM	#225 (permalink)
mmof3bys Registered User Join Date: Jan 2006 Location: Sacramento, California Posts: 11	Recall.... I take my 4Runner in for the recall Saturday (01/21/06) for the: "Steering Relay Rod Replacement" Safety Recall. They, told me that when they replace this it will include the alignment! Kelly __________________ Kelly

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