Special Service Campaign for 90-95 4Runners, 89-95 Trucks and 93-98 T100s - Page 10

tc · 01-16-2006, 10:16 AM

It appears different dealers are interpreting the instructions different ways.

Some just check - this is what mine did, and it wasn't in spec. I had to have it redone and back charge the dealership for the rework.

Some just do the toe, claiming that's all that's affected by unhooking the components from the relay rod. This really doesn't make sense to me - if you're going to all the trouble of putting it on the machine, why not do the whole thing?

Some are doing a complete alignment, as they should.

IMHO. the key is to ask them (up front) for a printout of the alignment results. If they say they won't do it, take it to another dealer.

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hotshoe · 01-17-2006, 01:08 PM

Had my 97 T100 in for a timing belt and had the recal done at that time. My idler arm was only 1 year old, all other suspension parts were original. Newark Toyota replaced the relay rod and tie rods with alignment with no charge to me. Just thought I would post up my experience.

Bobakazi · 01-17-2006, 03:21 PM

I just finished reading ALL of the posts in this thread. Brain hurts.

Thanks a lot, Honger and 4Hummer for the PDF!

I just called a 2 local dealers, and they said my truck is covered for the relay rod, but will not need an alignment. Thanks to you guys, I printed out pages 1,2, and 18 where it clearly says "Inspect and adjust the front end alignment". Now I have some ammo when I go in for my appointment Monday morning.

PS. Talk about coincidence! I was just writing this post when my notice came in the mail!

someoneusedmyname · 01-19-2006, 11:08 AM

I just had my recall done, all ok. I just replaced my ball joints, so I paid an extra $40 to have the full alignment done, otherwise they were just going to adjust the toe. For anybody in or around Calgary Alberta, I went to Stampede Toyota in the NE.

mt_goat · 01-19-2006, 11:32 AM

I finally got my recall notice in the mail.

highway74 · 01-21-2006, 02:54 PM

I still haven't got the recall notice, not that I need it. I just have to get the recall appt. set up.

Maine91 · 01-22-2006, 06:12 PM

I got my truck used and took it in based on info in this thread, and they replced it, gave me an alignment and car wash, all for $0.00. they also gave me a ride to work and picked me up when it was done. Never had that kind of experience at a dealership before...

94-RUNNER · 01-22-2006, 06:24 PM

Good for you ! I knew that in New England there had to be at least one good dealership. Next time I need something that has to be done at a dealership I'll make the trip up from Ct . What was the dealerships name?

Snorkeldepth · 01-22-2006, 08:10 PM

I can't believe it! I called the local dealer way back and they said my VIN wasn't part of the recall. I called the 800 number a few weeks ago and they said that my VIN wasn't part of the recall. Yesterday I got a recall notice in the mail. Seems fishy.

So, now I need to put on my BJ spacers and get the free alignment?

**UKMyers** · 01-22-2006, 09:34 PM

More than likely they will only set the toe and if it's anything like mine it'll be so far out of spec you'll have to take it someplace to get it redone anyways.

Bobakazi · 01-23-2006, 11:31 AM

So I just got home from dumping mine off at the dealer for the recall.
-I asked them what all is covered.
-They said only the relay rod.
-I said "OK, but won't it need an alignment? You are removing and installing steering parts."
-They said they would not do the alignment.
-I said "Why not?"
-They said they do not have tire or alignment services at their facility.
(Aha!!!)
-I said " What if it needs an alignment after though?"
-They said if I notice a difference afterwards, they would set me up an appointment at Les Schwab down the street, and they would pay for it.

Well, I will see how it feels when I pick it up. I have never had problems with a Toyota dealer before, although I do not go there much. I do feel like they were trying to slide one by me in this case though. A little conversation doesn't hurt, huh?

tc · 01-23-2006, 11:41 AM

Tell them to make the appointment. It is specified in the instructions (see the post near the beginning of the thread).

What kind of Toyota dealer can't do alignments? That's a total crock...

callmej75 · 01-23-2006, 01:32 PM

Just got my recall notice in the mail today. Now I gotta find a place around this hillbilly hole that does the recall.

Snorkeldepth · 01-23-2006, 02:37 PM

I stopped by my dealer and they said they'd done about 60 recalls so far. They said they haven't had to replace any tie rods. I asked about alignment after the recall work and they said "no problem".

Bobakazi · 01-23-2006, 04:05 PM

Ok, so my dealer said it would be finished between 3 and 4. I just got a call (almost 4) and they said they would not be able to do the recall because I have an aftermarket stabilizer on my truck, and they would be liable if it broke after they re-installed it.
-I said "So what do I do know?"
-They said nothing. I could just chance it. It would probably be fine.
-I said " So what if it breaks and my steering goes out?"
-They said there is nothing they could do.
-I said "What if I pull it off, then get the recall done, then I put it back on?"
-They said that would be fine.
-I said "What if you pull it off, do the recall, then I put it back on?"
-They said that would cost me a $45 removal fee.
I said "For 4 bolts? That's crazy! I'll pull it myself."
The thing that bothered me the most is I had my truck down there a little before 10. They said it would be done between 3 and 4. I get a call at 4 and they say they can not do it. I took the day off of work to get this finished, and now I have to take another. They could have called me when they first realized the bogus "not able to do it". Then I would have went there, parked it on the curb, removed the stabilizer, and drove it in. It could easily have been finished today. Very irritated.

motoracer47 · 01-23-2006, 06:12 PM

Quote:

Originally Posted by tc

It appears different dealers are interpreting the instructions different ways.

Some just check - this is what mine did, and it wasn't in spec. I had to have it redone and back charge the dealership for the rework.

Some just do the toe, claiming that's all that's affected by unhooking the components from the relay rod. This really doesn't make sense to me - if you're going to all the trouble of putting it on the machine, why not do the whole thing?

Some are doing a complete alignment, as they should.

IMHO. the key is to ask them (up front) for a printout of the alignment results. If they say they won't do it, take it to another dealer.

technically, you can remove and replace the relay rod without affecting ANY alignment settings. the only one that you could mess up would be the toe, but again if they pop of the inner rod ends, and have not made any changes to the length of the tie rod, they bolt it back on and it will be exactly the same as before. i think the toe deal is mainly to verify its correct, if off, go ahead and fix it for the customer so they dont come back in 20 times complaining. sure, they could put it on the rack first to tell the customer its off before hand, but that would be just a waste of time, so i think toyota said, just go ahead and verify/correct the toe, minimizing the hassle. but for sure, the relay rod has no mechanical way of affecting your camber or caster, that is a function of the upper and lower control arms, and their respective cam adjusters. so id be suprised if alot of dealers are doing a "full" alignment, maybe they are saying they are, who knows, maybe they are, but its free work they dont need to do.

Lanman · 01-23-2006, 06:35 PM

Toyota sent me a recall notice on my 94 4Runner for the relay bar. I made the appointment with the nearest service center.

Yes it is in effect ...

**UKMyers** · 01-23-2006, 09:35 PM

Quote:

Ok, so my dealer said it would be finished between 3 and 4. I just got a call (almost 4) and they said they would not be able to do the recall because I have an aftermarket stabilizer on my truck, and they would be liable if it broke after they re-installed it.

They didn't say a word about my Old Man Emu stabilizer. I know what you mean about not getting back though. They called me at 530pm on day one to tell me my truck was still in pieces on their lift and I never ended up getting back until after closing time on day two. I had alot more done than the recall but ya.. going two days without your truck is a real pain.

mt_goat · 01-24-2006, 05:38 AM

Quote:

Originally Posted by motoracer47

technically, you can remove and replace the relay rod without affecting ANY alignment settings. the only one that you could mess up would be the toe, but again if they pop of the inner rod ends, and have not made any changes to the length of the tie rod, they bolt it back on and it will be exactly the same as before. i think the toe deal is mainly to verify its correct, if off, go ahead and fix it for the customer so they dont come back in 20 times complaining. sure, they could put it on the rack first to tell the customer its off before hand, but that would be just a waste of time, so i think toyota said, just go ahead and verify/correct the toe, minimizing the hassle. but for sure, the relay rod has no mechanical way of affecting your camber or caster, that is a function of the upper and lower control arms, and their respective cam adjusters. so id be suprised if alot of dealers are doing a "full" alignment, maybe they are saying they are, who knows, maybe they are, but its free work they dont need to do.

That is only true if the new relay rod and the old relay rod are exactly the same length, but as anyone in manufacturing will tell you parts are manufactured with tolerances so as long as it is within the tolerance allowed it will be used.

mt_goat · 01-24-2006, 05:50 AM

Quote:

Originally Posted by Bobakazi

Ok, so my dealer said it would be finished between 3 and 4. I just got a call (almost 4) and they said they would not be able to do the recall because I have an aftermarket stabilizer on my truck, and they would be liable if it broke after they re-installed it.
-I said "So what do I do know?"
-They said nothing. I could just chance it. It would probably be fine.
-I said " So what if it breaks and my steering goes out?"
-They said there is nothing they could do.
-I said "What if I pull it off, then get the recall done, then I put it back on?"
-They said that would be fine.
-I said "What if you pull it off, do the recall, then I put it back on?"
-They said that would cost me a $45 removal fee.
I said "For 4 bolts? That's crazy! I'll pull it myself."
The thing that bothered me the most is I had my truck down there a little before 10. They said it would be done between 3 and 4. I get a call at 4 and they say they can not do it. I took the day off of work to get this finished, and now I have to take another. They could have called me when they first realized the bogus "not able to do it". Then I would have went there, parked it on the curb, removed the stabilizer, and drove it in. It could easily have been finished today. Very irritated.

That would really piss me off too, and I wouldn't buy a vehicle from that dealer, ever! It was bad enough that they take all day to tell you they can't do it but the reason they came up with is really lame. Bad dealer

Doesn't Portland have more than one dealer? Take your business to another one.

What was the dealers name so everyone here will know where NOT to go for Toyota vehicle sales, parts or service .

PAhydrohead · 01-24-2006, 06:28 AM

Quote:

Originally Posted by UKMyers

They didn't say a word about my Old Man Emu stabilizer.

I also have the OME steering stablizer and my dealer didn't have a problem with it.

mt_goat · 01-24-2006, 06:35 AM

There are 4 dealers in or rear Portland:

Broadway Toyota-Scion
307 Northeast Broadway St
Portland, OR 97232
Phone: (503) 284-1105
Fax: (503) 284-0713

Ron Tonkin Toyota
750 Se 122nd Avenue
Portland, OR 97233
Phone: (503) 255-0177
Fax: (503) 257-7586

Beaverton Toyota Co.
4300 Sw Murray Rd
P.o. Box 4300
Beaverton, OR 97005
Phone: (503) 626-7200
Fax: (503) 626-8638

Toyota-Scion Of Gladstone
19375 Se Mcloughlin Blvd.
Gladstone, OR 97027
Phone: (503) 722-4800
Fax: (503) 722-4826

Which one was it? I would not go back to them even if I had to drive out-of-state to find another one.

motoracer47 · 01-24-2006, 11:25 AM

Quote:

Originally Posted by mt_goat

That is only true if the new relay rod and the old relay rod are exactly the same length, but as anyone in manufacturing will tell you parts are manufactured with tolerances so as long as it is within the tolerance allowed it will be used.

true, i guess they could be a off a mil or so, good point. i think its a good idea anyways to correct toe while they got it in there anyways. i guess my main point was that the relay rod doesnt affect camber or caster, so i can see why they are not wanting to do a full alignment.

AkitaDog · 01-26-2006, 10:58 AM

Just had mine done on Tuesday.
My local dealer called and told me about the recall and asked if i would like to have it done.

They replaced the relay rod and check the toe.

Geweke Toyota
Lodi, Ca.

sandcrawler · 01-29-2006, 10:31 AM

Quote:

Originally Posted by PAhydrohead

I also have the OME steering stablizer and my dealer didn't have a problem with it.

i actually had the dealer put my new OME SD on when they did they recall...they had to completely remove the old stock one anyway...

they had no problems and i wasn't charged, either.

01-17-2006, 01:08 PM	#227 (permalink)
hotshoe Registered User Join Date: Sep 2004 Location: At my anvil or under a horse in Southeast PA Posts: 179	Newark Toyota in Delaware Had my 97 T100 in for a timing belt and had the recal done at that time. My idler arm was only 1 year old, all other suspension parts were original. Newark Toyota replaced the relay rod and tie rods with alignment with no charge to me. Just thought I would post up my experience. __________________ 00 Tundra Stonewell Body Ready for shoeing 97 T100 Under the Knife! I am the Toe Cutter! Have you seen the Night Rider? Last edited by hotshoe; 01-17-2006 at 01:10 PM.

01-17-2006, 03:21 PM	#228 (permalink)
Bobakazi Registered User Join Date: Jan 2006 Location: Portland, OR Posts: 379	I just finished reading ALL of the posts in this thread. Brain hurts. Thanks a lot, Honger and 4Hummer for the PDF! I just called a 2 local dealers, and they said my truck is covered for the relay rod, but will not need an alignment. Thanks to you guys, I printed out pages 1,2, and 18 where it clearly says "Inspect and adjust the front end alignment". Now I have some ammo when I go in for my appointment Monday morning. PS. Talk about coincidence! I was just writing this post when my notice came in the mail! __________________ '90 Extra cab V6 4x4 PU 5.29 gears. Detroit locker front, Detroit Truetrac rear. 35" BFG mudders. Trailmaster 4" susp, 3" body lifts. Add-a-leaf. K+N intake, 2.5" exhaust with Flowmaster 40 and a cat I got off an Evo VIII.

01-19-2006, 11:32 AM	#230 (permalink)
mt_goat Contributing Member Join Date: Nov 2002 Location: Oklahoma State Posts: 8,920	I finally got my recall notice in the mail. __________________ ~Dale~ 93 4X4 ext-cab, auto, SR5, 3.4 V6, supercharged, 2.1" pulley, URD fuel mods, Aquamist WI, IPT valve body mod, dual cases, 4" superlift front, Alcan springs rear, 33 BFG MT, ARB locked front & rear, 5.29 US Gears, RB 1" Body Lift, 1.5" ball joint spacers, manual hubs, TJM T-17, Warn m8000.

01-22-2006, 06:12 PM	#232 (permalink)
Maine91 Registered User Join Date: Dec 2005 Location: Maine - Greater Portland Posts: 4	I got my truck used and took it in based on info in this thread, and they replced it, gave me an alignment and car wash, all for $0.00. they also gave me a ride to work and picked me up when it was done. Never had that kind of experience at a dealership before... __________________ '91 Pickup - stock 22re '78 FJ40 - 13BT/H55F, 4" skyjacker, SAG steering

01-22-2006, 06:24 PM	#233 (permalink)
94-RUNNER Contributing Member Join Date: Jul 2004 Location: Ct. Posts: 307	Good for you ! I knew that in New England there had to be at least one good dealership. Next time I need something that has to be done at a dealership I'll make the trip up from Ct . What was the dealerships name? __________________ OFF ROAD TRIP 1994 4-Runner 4X4 3.Slow & other stuff http://community.webshots.com/user/94runner

01-19-2006, 11:08 AM	#229 (permalink)
someoneusedmyname Registered User Join Date: Dec 2005 Posts: 13	I just had my recall done, all ok. I just replaced my ball joints, so I paid an extra $40 to have the full alignment done, otherwise they were just going to adjust the toe. For anybody in or around Calgary Alberta, I went to Stampede Toyota in the NE.

01-21-2006, 02:54 PM	#231 (permalink)
highway74 Registered User Join Date: Aug 2005 Location: Massachusetts Posts: 165	I still haven't got the recall notice, not that I need it. I just have to get the recall appt. set up.

01-22-2006, 08:10 PM	#234 (permalink)
Snorkeldepth Contributing Member Join Date: Aug 2005 Location: Orange County, California Posts: 601	I can't believe it! I called the local dealer way back and they said my VIN wasn't part of the recall. I called the 800 number a few weeks ago and they said that my VIN wasn't part of the recall. Yesterday I got a recall notice in the mail. Seems fishy. So, now I need to put on my BJ spacers and get the free alignment? __________________ 1990 SR5 V6 Standard Cab Short Bed 4X4 5 Speed

01-23-2006, 11:31 AM	#236 (permalink)
Bobakazi Registered User Join Date: Jan 2006 Location: Portland, OR Posts: 379	So I just got home from dumping mine off at the dealer for the recall. -I asked them what all is covered. -They said only the relay rod. -I said "OK, but won't it need an alignment? You are removing and installing steering parts." -They said they would not do the alignment. -I said "Why not?" -They said they do not have tire or alignment services at their facility. (Aha!!!) -I said " What if it needs an alignment after though?" -They said if I notice a difference afterwards, they would set me up an appointment at Les Schwab down the street, and they would pay for it. Well, I will see how it feels when I pick it up. I have never had problems with a Toyota dealer before, although I do not go there much. I do feel like they were trying to slide one by me in this case though. A little conversation doesn't hurt, huh? __________________ '90 Extra cab V6 4x4 PU 5.29 gears. Detroit locker front, Detroit Truetrac rear. 35" BFG mudders. Trailmaster 4" susp, 3" body lifts. Add-a-leaf. K+N intake, 2.5" exhaust with Flowmaster 40 and a cat I got off an Evo VIII.

01-23-2006, 11:41 AM	#237 (permalink)
tc Contributing Member Join Date: Nov 2005 Location: Longmont, CO Posts: 8,377	Tell them to make the appointment. It is specified in the instructions (see the post near the beginning of the thread). What kind of Toyota dealer can't do alignments? That's a total crock... __________________ Check out www.coTTORA.org to hook up with great Toyota 'wheelin' folks! Current - 93 4Runner: 3VZ 33"x10.50" no lift ARB F/R 96 Impala SS: My own personal cop car Previous - 89 2WD Pickup 22R, Fabtech "Ivan Dan" lift, 31x10.50, IASCA World Finals 4th Place Stop with the mods and get on the trail! Pix at www.4wheelingoh.shutterfly.com/action

01-23-2006, 01:32 PM	#238 (permalink)
callmej75 Contributing Member Join Date: Feb 2004 Posts: 2,932	Just got my recall notice in the mail today. Now I gotta find a place around this hillbilly hole that does the recall.

01-23-2006, 02:37 PM	#239 (permalink)
Snorkeldepth Contributing Member Join Date: Aug 2005 Location: Orange County, California Posts: 601	I stopped by my dealer and they said they'd done about 60 recalls so far. They said they haven't had to replace any tie rods. I asked about alignment after the recall work and they said "no problem". __________________ 1990 SR5 V6 Standard Cab Short Bed 4X4 5 Speed

01-23-2006, 04:05 PM	#240 (permalink)
Bobakazi Registered User Join Date: Jan 2006 Location: Portland, OR Posts: 379	Ok, so my dealer said it would be finished between 3 and 4. I just got a call (almost 4) and they said they would not be able to do the recall because I have an aftermarket stabilizer on my truck, and they would be liable if it broke after they re-installed it. -I said "So what do I do know?" -They said nothing. I could just chance it. It would probably be fine. -I said " So what if it breaks and my steering goes out?" -They said there is nothing they could do. -I said "What if I pull it off, then get the recall done, then I put it back on?" -They said that would be fine. -I said "What if you pull it off, do the recall, then I put it back on?" -They said that would cost me a $45 removal fee. I said "For 4 bolts? That's crazy! I'll pull it myself." The thing that bothered me the most is I had my truck down there a little before 10. They said it would be done between 3 and 4. I get a call at 4 and they say they can not do it. I took the day off of work to get this finished, and now I have to take another. They could have called me when they first realized the bogus "not able to do it". Then I would have went there, parked it on the curb, removed the stabilizer, and drove it in. It could easily have been finished today. Very irritated. __________________ '90 Extra cab V6 4x4 PU 5.29 gears. Detroit locker front, Detroit Truetrac rear. 35" BFG mudders. Trailmaster 4" susp, 3" body lifts. Add-a-leaf. K+N intake, 2.5" exhaust with Flowmaster 40 and a cat I got off an Evo VIII.

01-23-2006, 06:35 PM	#242 (permalink)
Lanman Registered User Join Date: Dec 2005 Location: New York Posts: 42	The relay bar recall is in effect Toyota sent me a recall notice on my 94 4Runner for the relay bar. I made the appointment with the nearest service center. Yes it is in effect ...

01-24-2006, 06:35 AM	#247 (permalink)
mt_goat Contributing Member Join Date: Nov 2002 Location: Oklahoma State Posts: 8,920	There are 4 dealers in or rear Portland: Broadway Toyota-Scion 307 Northeast Broadway St Portland, OR 97232 Phone: (503) 284-1105 Fax: (503) 284-0713 Ron Tonkin Toyota 750 Se 122nd Avenue Portland, OR 97233 Phone: (503) 255-0177 Fax: (503) 257-7586 Beaverton Toyota Co. 4300 Sw Murray Rd P.o. Box 4300 Beaverton, OR 97005 Phone: (503) 626-7200 Fax: (503) 626-8638 Toyota-Scion Of Gladstone 19375 Se Mcloughlin Blvd. Gladstone, OR 97027 Phone: (503) 722-4800 Fax: (503) 722-4826 Which one was it? I would not go back to them even if I had to drive out-of-state to find another one. __________________ ~Dale~ 93 4X4 ext-cab, auto, SR5, 3.4 V6, supercharged, 2.1" pulley, URD fuel mods, Aquamist WI, IPT valve body mod, dual cases, 4" superlift front, Alcan springs rear, 33 BFG MT, ARB locked front & rear, 5.29 US Gears, RB 1" Body Lift, 1.5" ball joint spacers, manual hubs, TJM T-17, Warn m8000. Last edited by mt_goat; 01-24-2006 at 06:41 AM.

01-26-2006, 10:58 AM	#249 (permalink)
AkitaDog Registered User Join Date: Apr 2003 Location: Lodi, Ca Posts: 100	Just had mine done on Tuesday. My local dealer called and told me about the recall and asked if i would like to have it done. They replaced the relay rod and check the toe. Geweke Toyota Lodi, Ca. __________________ Mark ***** '93 4Runner SR5 ***** <Objects in Mirror Are Right Side Up> Last edited by AkitaDog; 01-26-2006 at 11:04 AM.

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