Toyota of San Luis Obispo, CA
Ok, when I first dropped the runner off, I told them I wanted a print out because I wanted to make sure my alignment was good. He said they only set the toe for the relay rod. I said fine I still want to make sure I have a good alignment because I just put bj spacers on. I was hoping to get a free alignment if they offered, but I was more than willing to pay for a full alignment.
He calls me later and says the relay rod is installed, but the idler and pitman arm are worn out so they can't do a full alignment. He said he could order the parts, keep it overnight, put the parts on in the morning and then give it a full alignment. I said ok, I even asked him specifically if I would get a full alignment after the parts were put on, and he said "definately".
I pick up the runner, get the printout, and on the way home start reading it. All they did was set the toe!!! When I called back, he said all they do for the relay rod was the toe. I said that's fine, you called me and told me I needed the other parts for them to do a full alignment. He said Oh we can't do full alignments on lifted vehicles. We needed those parts to be able to set the toe correctly. Never once was I told they could not do an alignment of lifted vehicles till I got home and called them!!! If he would have told me that up front, I could have taken it to my local tire shop and had everything done plus left with an alignment and more money in my bank! So now $432.00 and two days without a vehicle, I still have to go get an alignment and lose the runner for a day!!!
I'm not sure what to do. I am going to call the manager today. Has anybody else with bj spacers had prob. with the dealers and alignments? Thanks,
Chris
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