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BT17R · 04-16-2009, 08:01 AM

I was an early adopter of Comcast's latest modem technology, DOCSIS 3.0. Theoretically, downloads should eventually reach 128 Mb/sec. Practically, it's unacceptably buggy.

Since "upgrading" in January, I've had downtime vary between 50% and 100%. Numerous techs and supervisors have tried everything including rewiring the house, but the problem persists. They've gone through five modems (Motorola SB6120) that each last between an hour to a month and require several resets daily to operate at all. Today they're blaming DOCSIS 3.0 nodes serving my neighborhood and admitted the technology was released prematurely.

Comcast won't restore my trouble-free DOCSIS 2.0 service. I think I've become their guinea pig. No more. I'm switching to Verizon FIOS before month end. The current FIOS deal will save $65/month compared to Comcast (guaranteed for two years) and includes a free wireless router/switch, $150 cash card, installation and activation.

Just a heads up. A free upgrade sounded good, and I've had excellent service from Comcast in the past, but times have changed.

I hope this posts before modem #6 fails...

04-16-2009, 08:01 AM	#1 (permalink)
BT17R Contributing Member Join Date: Oct 2002 Location: Da Gorge, Oregon Posts: 5,674	Comcast users beware I was an early adopter of Comcast's latest modem technology, DOCSIS 3.0. Theoretically, downloads should eventually reach 128 Mb/sec. Practically, it's unacceptably buggy. Since "upgrading" in January, I've had downtime vary between 50% and 100%. Numerous techs and supervisors have tried everything including rewiring the house, but the problem persists. They've gone through five modems (Motorola SB6120) that each last between an hour to a month and require several resets daily to operate at all. Today they're blaming DOCSIS 3.0 nodes serving my neighborhood and admitted the technology was released prematurely. Comcast won't restore my trouble-free DOCSIS 2.0 service. I think I've become their guinea pig. No more. I'm switching to Verizon FIOS before month end. The current FIOS deal will save $65/month compared to Comcast (guaranteed for two years) and includes a free wireless router/switch, $150 cash card, installation and activation. Just a heads up. A free upgrade sounded good, and I've had excellent service from Comcast in the past, but times have changed. I hope this posts before modem #6 fails... __________________ '07 FJ Cruiser TRD SE 6M/T