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Anything could be wrong really.
But you say it is getting power to everything.
Is the fan on the video card spinning? If it is try a different one (ONLY IF IT IS THE SAME FORMAT EG: PCI Xpress 16x) If it isn't take it out, (after unplugging, then pressing power switch to drain all excess power) IF that still doesn't work just take it right back.
No offense (it wasn't your decision) but ALWAYS build your own. Quality components, limitless options, no crapware, plus the pride of building it yourself. Make sure that he does not pay for the tech, or shipping. It is 100% not his fault. I would try all the ports on the video card, VGA or DVI or even S-Video if it has it. MAke sure that they are snugly fit in there too, some are quirky like that.
If it is only Home Basic, it will SUCK, Vista Home Premium is the minimum, preferably XP Pro.
After you get it running uninstall all the crapware, including ALL AV, and install either AVG or Avast! both are free and both work a hell of alot better than Norton or McAfee.
Why do I know all this? Because I build and repair computers for a living.
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'95 4Runner SR5 130k
3.0 - Auto - 4WD - 4.88 Gears - Aisin Hubs - Downey Headers - Performance Cams - 2.25" CherryBomb Turbo - GY Wrangler RT/S 31x10.5x15
Sony CDX-310 - Polk dB401 - Sirius Hardwired - iPod Touch 32GB
Finished putting engine in Apr-26-09, 108k
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