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infiltrator · 05-09-2008, 10:09 AM

Yes, I just had the worst experience with my local Pepboys, and even though I am sure there are better ones around, I will not give my money to them ever again.

Story: Okay, so I got an ad in the paper for Pepboys. They had 4 things that caught my eye.
1. Prostop Platinum rotors for $24.99!
2. Prostop Ceramic brake pads for $24.99!
3. Free brake inspection!
4. 5 qts of Pennzoil HM, and a filter for $15.99 (10.99 with mail-in-rebate..)

So, I am all stoked and happy. Run over there, and go to the service department. Some guy is there looking around, and I show him the ad with the stuff. He asks me for my truck year and model (blah blah blah) and tells me they don't have Prostop rotors for my truck.
He sits me on the phone with a dumbass guy who asks me what month my truck was produced in, and said once again, NO we don't have Prostop rotors for your truck. But we do have Pepboys rotors at $50 a piece...
I hang up the phone, and contine.

Show the guy the free brake inspection and he asks "what's the problem?". I tell him, my steering wheel shakes when I brake (obviously my front rotors are SHOT). I also tell him it sounds like someone is dying when I brake (might needs some anti-seize gel on the back of the pads?). But none-the-less I want someone to look at it, and for free, why not.
Well this guy tells me I need a whole new front setup (which I was planning on buying with the sales for the rotors and pads).
I ask if he can take a look, and he gives me this crappy look and says "Why? I just told you what was wrong"... So I ask to see his manager, and he says "FINE, just bring the truck to the back".. I do that, and he gets someone to check my brakes while he leaves for lunch.

While my truck is being looked at I walk over to the Parts department.
I ask them about the Ceramic brake pads and they tell me, they are not $24.99 for your truck, they are $53.xx! He shows me some crappy fine print on the paper, that says "as low as"... I asked him what cars would be eligeable for the $24.99, and he couldn't give me an answer...

So forget the Rotors, and Pads... (was planning on spending probably $80+ for both). Then, I get my oil and filter, pay for that, and move on to the service department again. This time, they can't figure out what is wrong.
They heard the squeal of my brakes I am sure, but they assemble the truck, and drive it back out.
The guy hands me the keys and says "Have a nice day"... In a rude tone. I asked him, WHATS WRONG WITH MY BRAKES!!!? He says, "there is nothing wrong, you probably just need to lube it up or something".
I drive off, and will never ever again visit that store.

Folks if you are planning on buying from there, might I suggest you take your money somewhere better like Kragen or Napa...
Kragen has the sale for my Rotors online, and I will purchase from them.

Rant off. Thanks for reading. Feel free to share stories or comment.

05-09-2008, 10:09 AM	#1 (permalink)
infiltrator Registered User Join Date: Apr 2007 Location: Valencia, California Posts: 1,291	I will never shop at Pepboys Again! Yes, I just had the worst experience with my local Pepboys, and even though I am sure there are better ones around, I will not give my money to them ever again. Story: Okay, so I got an ad in the paper for Pepboys. They had 4 things that caught my eye. 1. Prostop Platinum rotors for $24.99! 2. Prostop Ceramic brake pads for $24.99! 3. Free brake inspection! 4. 5 qts of Pennzoil HM, and a filter for $15.99 (10.99 with mail-in-rebate..) So, I am all stoked and happy. Run over there, and go to the service department. Some guy is there looking around, and I show him the ad with the stuff. He asks me for my truck year and model (blah blah blah) and tells me they don't have Prostop rotors for my truck. He sits me on the phone with a dumbass guy who asks me what month my truck was produced in, and said once again, NO we don't have Prostop rotors for your truck. But we do have Pepboys rotors at $50 a piece... I hang up the phone, and contine. Show the guy the free brake inspection and he asks "what's the problem?". I tell him, my steering wheel shakes when I brake (obviously my front rotors are SHOT). I also tell him it sounds like someone is dying when I brake (might needs some anti-seize gel on the back of the pads?). But none-the-less I want someone to look at it, and for free, why not. Well this guy tells me I need a whole new front setup (which I was planning on buying with the sales for the rotors and pads). I ask if he can take a look, and he gives me this crappy look and says "Why? I just told you what was wrong"... So I ask to see his manager, and he says "FINE, just bring the truck to the back".. I do that, and he gets someone to check my brakes while he leaves for lunch. While my truck is being looked at I walk over to the Parts department. I ask them about the Ceramic brake pads and they tell me, they are not $24.99 for your truck, they are $53.xx! He shows me some crappy fine print on the paper, that says "as low as"... I asked him what cars would be eligeable for the $24.99, and he couldn't give me an answer... So forget the Rotors, and Pads... (was planning on spending probably $80+ for both). Then, I get my oil and filter, pay for that, and move on to the service department again. This time, they can't figure out what is wrong. They heard the squeal of my brakes I am sure, but they assemble the truck, and drive it back out. The guy hands me the keys and says "Have a nice day"... In a rude tone. I asked him, WHATS WRONG WITH MY BRAKES!!!? He says, "there is nothing wrong, you probably just need to lube it up or something". I drive off, and will never ever again visit that store. Folks if you are planning on buying from there, might I suggest you take your money somewhere better like Kragen or Napa... Kragen has the sale for my Rotors online, and I will purchase from them. Rant off. Thanks for reading. Feel free to share stories or comment. __________________ Old Rig: '95 4runner \| White \| ISR \| 193,000mi. \| Totalled.