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glenyoshida · 10-16-2007, 10:25 AM

My CB antenna base broke.

I think it must have had a growing fracture in the base because my antenna fell off and slid down my hood when on a part of the trail that did not have branches to snag it. I thought it just came unscrewed until I looked at the broken part. I think it was one of the previous times that it hit something pretty hard. Or maybe it was just all the flexing from highway travel.

Anyhow, I just got off the phone with Firestik and they are discontinuing the foldable swivel mounts like the one I have on my 1994 4Runner. The rep basically said that they want all of their mounts to be as robust as the rest of the line. He also mentioned that people kept putting antennas on it that were longer than the manufacturer stated was OK.

The part has a 1 year warranty and they require the part to be sent in with the receipt as most companies do. I called to make sure it would be covered and Rick, one of the guys there, offered to just send a replacement part out.

It's so nice to deal with a company that let's their employees think. After talking with me on the phone, trying to help me come up with a future option to avoid the same problem, he offered to just send out the replacement part no charge. I love the fact that there's less time until I get it fixed, that a real person that actually works at the company here in the USA picked up the phone with no hold time, actually made a decision, and that I don't have to go through the money wasting hassle to ship a broken part.

What a great thing to deal with a company that is well known for their high quality antennas and then to have great customer service too. Sooo nice.

10-16-2007, 10:25 AM	#4 (permalink)
glenyoshida Contributing Member Join Date: Aug 2006 Location: Denver, CO Posts: 212	My CB antenna base broke. I think it must have had a growing fracture in the base because my antenna fell off and slid down my hood when on a part of the trail that did not have branches to snag it. I thought it just came unscrewed until I looked at the broken part. I think it was one of the previous times that it hit something pretty hard. Or maybe it was just all the flexing from highway travel. Anyhow, I just got off the phone with Firestik and they are discontinuing the foldable swivel mounts like the one I have on my 1994 4Runner. The rep basically said that they want all of their mounts to be as robust as the rest of the line. He also mentioned that people kept putting antennas on it that were longer than the manufacturer stated was OK. The part has a 1 year warranty and they require the part to be sent in with the receipt as most companies do. I called to make sure it would be covered and Rick, one of the guys there, offered to just send a replacement part out. It's so nice to deal with a company that let's their employees think. After talking with me on the phone, trying to help me come up with a future option to avoid the same problem, he offered to just send out the replacement part no charge. I love the fact that there's less time until I get it fixed, that a real person that actually works at the company here in the USA picked up the phone with no hold time, actually made a decision, and that I don't have to go through the money wasting hassle to ship a broken part. What a great thing to deal with a company that is well known for their high quality antennas and then to have great customer service too. Sooo nice. __________________ - Glen 2001 4Runner SR5 Auto - Armorology Front Bumper, Warn M8000 w/hidden solenoid - Wireless remote, 1/2" Technora winch line & Safety Thimble - Toytec coilovers - OME 891s w/Bilsteins - Yokohama Geolander MT+ 305/70R16 - Stubbs HD-SKO Sliders - Engel 15 Freezer - Low profile cargo - Laptop mount - Thule aluminum roof basket - Viper 5 channel remote start two way paging model # 5900 - Cobra 8WSXTII CB Radio - Stainless Steel 304 rear bumper (Swing out carrier in the works)