YotaTech Forums - View Single Post - Marlin crawler bumper problems, customer service

86 yota · 04-17-2007, 07:43 PM

Last Monday i ordered a new marlin crawler rear bumper for my 86 Toyota pickup. When it arrived this Monday my excitement was a little cut short by missing parts. First off no MC step pate and second no mounting hardware third no spacers on the D ring mounts. All of this is on the marlin crawler website pictures shown on my model truck. Called marlin and was put on hold twice the last time someone new picked up and i had to explain all over again. The first man seemed very helpful and said he would take care of it. I called back the next day and got the second rep i had called yesterday. He told me i needed to send pictures of the bumper i had received. Now i was really pissed, I had already offered to let them send me the pieces and me weld them on. We'll i sent them all the pictures i could take and called them later and the man said he would check his mail later and he would give me a call. I haven't received a call yet. I tell you guys if my parts aint here by Friday that bumper is going back and its going to be charged to them. I hate dealing with customer service. We'll see tomorrow what the deal is.

04-17-2007, 07:43 PM	#1 (permalink)
86 yota Registered User Join Date: Jan 2007 Location: Georgia Posts: 101	Marlin crawler bumper problems, customer service Last Monday i ordered a new marlin crawler rear bumper for my 86 Toyota pickup. When it arrived this Monday my excitement was a little cut short by missing parts. First off no MC step pate and second no mounting hardware third no spacers on the D ring mounts. All of this is on the marlin crawler website pictures shown on my model truck. Called marlin and was put on hold twice the last time someone new picked up and i had to explain all over again. The first man seemed very helpful and said he would take care of it. I called back the next day and got the second rep i had called yesterday. He told me i needed to send pictures of the bumper i had received. Now i was really pissed, I had already offered to let them send me the pieces and me weld them on. We'll i sent them all the pictures i could take and called them later and the man said he would check his mail later and he would give me a call. I haven't received a call yet. I tell you guys if my parts aint here by Friday that bumper is going back and its going to be charged to them. I hate dealing with customer service. We'll see tomorrow what the deal is. __________________ Drive train: Detroit Truetracs front and rear with Yukon 4:56 R&P. Body: Bushwhacker Fender flares Suspension: Skyjacker Hydro 7000 shocks, 2" ome/Bj spacer lift. Diff Drop Tires & wheels : Tires 33x10.50 BFG KM2s, On Mb Motoring Razor wheels. Line X spray in bed liner. Armor: ARB Deluxe Bull Bar. Custom rear bumper, Custom rock sliders,Budbuilt Crossmember. Rebuilt: Motor, trans, clutch Lighting: IPF 868